Customer Service Quality Assurance

Norma Menna

812-***-**** ***********@*****.*** Bedford, IN 47421

SUMMARY

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

SKILLS

Project Management

Staff Development

Sales Techniques

Microsoft Office

Financial Recordkeeping

Merchandise Quality Assurance

Scheduling and Time-Tracking

Handling Complaints and Inquiries

Computer Proficiency

Cash Handling and Reconciliation

Customer Service Management

Implementing Pricing Strategies

Decision Making

Inventory Management

Issue and Conflict Resolution

Contract Development and Management

Positive and Upbeat

Physical Stamina

Adaptable to Changing Demands

Administrative Documentation

Willingness to Learn

Departmental Procedures

Superior Work Ethic

Multitasking and Prioritizing

EXPERIENCE

Financial Management Core Team Member, Tri-Star Engineering, November 2012-September 2014

Bedford, IN

Monitored staff performance and addressed issues.

Enforced customer service standards and resolved customer problems to uphold quality service.

Exercised good judgment and decision-making in escalating concerns and resolving issues.

Entered time and attendance logs in preparation for payroll.

Led team meetings and one-on-one coaching sessions to continuously improve performance.

Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.

Logistics & Procurement Specialist, Raydar and Associates, April 2010-October 2012

Odon, IN

Managed paperwork and necessary information required for client shipments.

Dispatched information to service providers to schedule freight movement.

Prioritized work based on business demands and freight delivery times.

Evaluated problematic conditions to resolve issues and optimize service levels.

Collaborated with warehouse and other entities to coordinate physical movement of products between internal sites.

Logged, processed and followed up on merchandise authorization shipments in databases.

Evaluated incoming pick-up and delivery requests to determine driver assignments.

Analyzed client orders and deadlines with available driving personnel to plan and execute assignments.

Maintained and updated systems to drive communication with internal and external customers.

Analyzed client orders and available personnel to plan and execute within client needs and expectations.

Liaised with internal and external customers to drive timely delivery of goods and orders.

Maintained records of damaged goods, backorders and applicable regulatory reporting.

Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.

Organized purchase and delivery of materials needed for various contracts.

Checked items into computer system, printed labels and directed to storage locations.

Marked stock items with identification tags, stamps and electric marking tools.

Directed and supported compilation and analysis of technical source data necessary for product development.

Verified inventory computations by comparing to physical counts of stock and investigating discrepancies.

EDUCATION AND TRAINING

Associate of Science

Finance, University of Phoenix, Tempe AZ September 2012

Accounting Clerk Certificate

Accounting, Dickenson Business School, Upper Darby, PA November 1987

High School Diploma

Upper Darby Senior High School, Drexel Hill PA June 1980

Contact this candidate