NATASHA

SHEPHERD

ad115f@r.postjobfree.com

1-269-***-****

Kalamazoo, Michigan 49007

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

PROFESSIONAL SUMMARY

ACCOMPLISHMENTS

Achieved accommodating award for Great customer service through effectively helping with. Accommodating a customer that had an emergency State situation needed a vehicle at last minute as a walk up. Effectively I made the customer situation my own and secured a vehicle for them to rent with great trust.

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Hertz Rental Car - Sales Service Associate

Kalamazoo, MI • 07/2022 - Current

Homewood Suite By Hilton Hotels - Night Auditor

Portage, MI • 11/2021 - Current

Best Cleaning Janitorial Service - Business Owner

Kalamazoo, MI • 02/2010 - Current

WORK HISTORY

Answered in-depth questions about company offerings, service policies and benefits of each plan.

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Navigated multiple computer systems expertly to handle customers' sales and service needs.

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Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.

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Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.

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• Kept accounts in balance and ran daily reports to verify totals. Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.

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Investigated auditing discrepancies by reconciling cash drop and credit card transactions.

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Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

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• Logged wake-up call requests and set up automatic rings in system. Consulted with customers to assess needs and propose optimal solutions.

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• Trained and motivated employees to perform daily business SKILLS

• Multitasking and Organization

• Information Confidentiality

• Time Management

• Judgment and Decision-Making

• Exceeding Customer Expectations

• Call Documentation

Available Nights, Weekends and

Holidays

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• Issue and Complaint Resolution

Responding to Difficult

Customers

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• Solving Customer Concerns

• Critical Thinking

• Sales and Promotions

• Upselling Products and Services

Computer Proficiency and

Microsoft Office

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Courteous with Strong Service

Mindset

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• Energy and Physical Stamina

• Receiving Payments

• Team-Oriented and Cooperative

• Revenue Growth

Employee Performance

Evaluations

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University of Phoenix

Portage, MI

BA Business Entrepreneurship :

Business Administration And

Management

EDUCATION

Elected to Treasury for Sigma

Gamma Rho Philo Affiliate Of the

Lambda Lambda Sigma in 2021.

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Grand Rapids Job Corps

Grand Rapids, MI

High School Diploma

Continuing education in Nursing /

C.E.N.A

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CERTIFICATIONS

Certified Notary, of the State of

Michigan - 2029

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• Certified CPR, & First Aid

Jackson Hewitt Tax Svc - Tax Preparer

Kalamazoo, MI • 12/2021 - 02/2022

Manpower Agency / Pfizer - Covid-19 Packer

Kalamazoo, MI • 10/2021 - 02/2022

Sickle Cell Disease Association Of Michigan - Marketing Specialist Kalamazoo, MI • 04/2008 - 04/2010

functions.

Put together realistic budgets based upon costs and fees for successfully operating business.

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Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.

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Completed and filed returns with tax departments at local, state and federal levels.

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Maintained complete records of client tax returns and supporting documentation in secured areas.

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Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.

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Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.

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Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.

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Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.

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Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.

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Scanned packages and boxes and moved to loading dock for shipment.

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Took on extra hours and shifts during busy periods to meet tight shipping deadlines.

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Planned marketing initiatives and leveraged referral networks to promote business development.

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Developed advertisements with impactful messages to stimulate engagement and reach target audiences.

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