Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results- driven with a passion for growth and efficiency to meet company needs. OFFICE MANAGER — Hands and Feet General Contracting LLC Buda, TX, January 2016 - Present

Lillian V Jones

Phone 512-***-****

Email ad114r@r.postjobfree.com

Address Kyle, Texas 78640

• Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment.

• Manage all calendars for upper management.

• Scheduled and organized events within and outside the company.

• Managed office flow by providing direct support to upper management and staff.

• Utilized excellent organizational skills to prioritize tasks effectively.

• Maintained spreadsheets for various projects.

• Multi task prioritizing projects to meet deadlines.

• Resolved customer inquiries and complaints with timeliness and professionalism.

• Maintained confidential records relating to personnel matters.

• Supervised administrative staff, driving front office operations and continuous workflow.

• Implemented office procedures, creating streamlined processes.

• Established relationships with external partners to facilitate business operations.

• Created and maintained filing systems to ensure accurate record keeping.

• Prepared purchase orders and route to project manager for approval.

• Conducted research projects as required by upper management.

• Developed and monitored office budgets.

• Delivered quality customer service to staff and customers.

• Created staff schedules based on established guidelines and priorities.

• Developed and implemented office procedures to improve efficiency.

• Responded to customer inquiries via phone or email in a professional manner.

• Coordinated with vendors to purchase necessary supplies in a timely manner.

• Optimized office policies, meeting internal needs while upholding organizational standards.

• Processed payrolls on a weekly basis using accounting software. CAREER OBJECTIVE

EXPERIENCE

OFFICE MANAGER — Foulkrod Custom Drywall

Buda, TX, December 2005 - December 2016

REGIONAL SALES MANAGER — Micro Information Products Austin, TX, June 1998 - September 2005

ASSISTANT FACILITY MANAGER — Micro Information Products Austin, TX, March 1996 - June 1998

Translated documents from English to Spanish and Spanish to English to facilitate language communications between subcontractors and management.

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• Implemented office procedures, creating streamlined processes.

• Supervised administrative staff, driving front office operations and continuous workflow.

• Resolved customers inquiries and complaints with timeliness and professionalism.

• Maintained spreadsheet for warehouse inventory

• Coordinated events and meetings for management

• Maintained filing systems and schedules

• Liaison between field staff and office.

• Supervised field workers and scheduled daily projects.

• Created and reviewed schedules, maintaining staffing levels to meet service goals.

• Processed invoices and approved payments from vendors.

• Resolved conflicts between staff members through mediation or other methods.

• Prepared reports summarizing operational activities for upper management review.

• Reviewed bank statements and ledgers, working with accounting staff to clear discrepancies.

• Utilized Quickbooks for invoicing, sales reports and budget reports.

• Compiled weekly reports detailing progress towards achieving monthly goals for total sales volume.

• Monitored team performance to ensure sales goals were met on a monthly basis.

• Led sales meetings to educate Business Partners on product features and usage benefits.

• Cultivated long-term relationships with key clients to increase customer loyalty and retention.

• Traveled to assigned territories to meet for presentation of our product

• Conducted seminars for customers to elevate understanding of company products and services.

• Identified and established relationships with key decision makers in target markets.

• Led team of sales professionals to exceed quarterly goals for revenue growth.

• Established strategic partnerships with Business Partners to expand our products to Spanish speaking population.

• Utilized strong interpersonal skills when interacting with customers at all levels of an organization.

• Conducted regular inspections of all areas of the facility to ensure optimal condition is maintained.

• Program and issued security identification cards.

• Work with building management on issues related to in house maintenance

• Oversee the new facility and remodel of the new office space interpreting schematic and blueprints

• Participated in developing emergency response plans in case of natural disasters or other unforeseen events.

• Performed fire drills on monthly basis

ASSOCIATE IN BUSINESS ADMINISTRATION IN BUSINESS ADMINISTRATION - FINANCE

— Puerto Rico Junior College

Santurce, Puerto Rico, May 1976

Relevant Coursework

TEACHER IN ELEMENTARY EDUCATION

— Missouri State University

Warrensburg, Missouri, US, US,

Established relationships with external vendors and suppliers to obtain competitive pricing on materials used in facility maintenance projects.

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• Provided guidance and support to staff in operational issues.

• Toast Master International Public Speaking

• Bilingual • Excellent Multitasking Abilities

• Workflow Planning • Travel Coordination

• Database Administration • Account reconciliation

• Self Started • Public Notary

• Proficient with Quickbooks • Billing and Invoicing

• Budget Administration • Proficient with Quickbooks Spanish

Fluent

Was Born In Puerto Rico

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EDUCATION

SKILLS

LANGUAGES

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