Maria Delgado Chicago, IL *****

773-***-****

Mgdelgadodomingu

ad114l@r.postjobfree.com

EXPERIENCE

UnitedHealth Group/ OptumRx, Remote — Pharmacy Coordinator December 2022 - October 2023

● Handled a High Volume of Inbound Calls in a Timely manner while conducting Outbound calls

● Conducted outbound calls to Medication Therapy Management Members to ensure the members were adhering to their medications and address any concerns or issues they may have had with their medications

● Assisted in maintaining accurate and up-to-date records of medication therapy management calls for auditing and reporting purposes Snelling Staffing Services, Bensenville,IL - HR Administrator August 2019 - November 2022

● Coordinated New Hire Orientation which included preparing Welcome packets/New hire paperwork, ID badges/Security Clearance, work schedules, Department floor tours

● Responsible for staffing UPS facility by completing full recruitment process of sourcing, interviewing, and placing candidates

● Communicated with management to determine proper staffing needs based on shift, function, and time of year for UPS facility

● Managed and maintained confidential employee records, including new hire paperwork, benefits information, and performance evaluations to ensure all records were up to date

● Generated daily, weekly, and monthly reports for management, providing them with up-to-date information on employee attendance and performance

ASG Staffing, Berwyn,IL — Staffing Specialist

January 2017 - August 2019

● Performed full-cycle recruitment for temp-to-hire positions filling over 200+ roles for over 10 accounts handling over 18-20 open roles at a time while meeting weekly role filling goals

● Tracked and Managed New Hire status based on completion of new hire paperwork, compliance screens (drug and health) and any other necessary requirements based on clients needs

● Coordinated and conducted employee orientation sessions to ensure new hires were properly onboarded

● Completed a total of 300 recruiting calls/emails and social media postings per week in efforts to fill roles

SKILLS

Full-Cycle

Recruiting

Coordinating

Data Entry

Customer Service

Remote

Management

Tech savvy

Time-Management

Organization

Attention to Detail

Call Center

E-verify

TOOLS AND

SOFTWARE

Zoom

Slack

Bullhorn

Aviontè

Google Workspace

Microsoft Office

Suite

BambooHr

Paycom

LANGUAGES

ENGLISH

SPANISH

EDUCATION

Association House

High School- High

PLS Financial, Oakbrook,IL — Customer Care Representative October 2015 - January 2017

● Handled 70-100 Inbound calls per shift in a timely matter

● Assisted customers with Inquiries relating to account balance, transactions, unauthorized transactions, fee reversals, ATM/Visa card account lock, Visa card lost/stolen card replacement, limit increases and reset of pins

● Maintained accurate and updated records of customer interactions and transactions, record details of inquiries and actions taken

● Worked closely with PLS retailers to assist Customers and PLS store team members with Customer Identification Verification School Diploma

Contact this candidate