Tracy Alt Metro Atlanta Area

ad113f@r.postjobfree.com

linkedin.com/in/tracyalt2008

678-***-****

Summary

Motivated, dedicated, and goal-driven professional with a strong history of Training and Development, Human Resources, Workers Compensation, Employee Relations, and overall people leader. Dedicated, hard worker that is reliable and flexible. An innovative, analytical person who generates workable solutions to resolve complex issues. Proven history of managing people, processes, and multiple competing priorities. Customer Service Areas of Impact

• 10+ years of experience in the staffing industry, specifically in Human Resources and Training and Development

• Knowledge of Recruiting, Onboarding and Offboarding

• Skilled in project management, process management, and overall business operations

• Well-versed with HR state and federal specific laws- EEOC, ADA, FMLA, FLSA, etc

• Technically proficient in Microsoft Office, Zoom, and other tools

• Excels at building and nurturing trusting relationships with customers and colleagues

• Oversees issues promptly and provide efficient and effective solutions

• Very strong interpersonal and communication skills Professional Experience

Insight Global, LLC May 2022 – September 2023 Atlanta, GA Senior Human Resources Manager

• Coordinated and managed an extremely active calendar of daily meetings

• Created Workers Compensation processes start to finish

• Reduced Workers Compensation costs by $1M within my 1st year

• Conducted Quarterly Workers Compensation claims review with adjusters

• Worked with legal when handling represented Workers Compensation claims

• Managed day to day operations of HR Coordinators

• Assisted in escalated Employee Relations claims such as complaints, grievances, and workplace concerns

• Lead and managed a team of 5 each with different job responsibilities

• Coached and developed to build positive relationships within the department

• Partnered with Managers to conduct performance reviews

• Mentored HR Coordinators to plan and achieve goals

• Tracked activity of coordinators by using ServiceNow Resume: Tracy Alt

CHASE Professionals July 2013 – May 2022 Atlanta, GA Human Resources and Risk Control Manager

• Ensured that company policies are compliant with current state regulations

• I-9 and E-Verify compliance for all branches

• Handled all aspects of Open Enrollment for staff benefits

• Guided staff employees with the Benefits enrollment process

• Conducted Exit Interviews

• Partnered with Managers to conduct performance reviews

• Developed and maintained relationships with Insurance brokers; both Workers Compensation and Medical benefit brokers

• Monitored all Workers Compensation claims

• Conducted Quarterly Workers Compensation claims review with adjusters

• Developed relationships with adjusters, doctors and lawyers pertaining to Workers Compensation claims

• Mentored and advise Managers on staff challenges and changes

• Traveled to support branches on an as needed basis

• Handled all Employee Relations claims such as complaints, grievances, and workplace concerns

• Collaborated with the President/CEO on creating and implementing incentive plans

• Planned, directed and trained the yearly Sales and Managers meeting CHASE Professionals July 2003 – July 2013 Atlanta, GA Director of Training

• Trained all new hires regardless of position

• Developed and mentored Recruiters, Sales Representatives and Managers

• Trained on all policies and procedures

• Utilized and trained on several software packages

• Μοnitored and reviewed weekly operations activity reports, sales reports as well as monthly Top Prospect reports

• Managed company’s largest account and supervised onsite staff

• Audited I-9 and E-Verify compliance for all branches

• Completed all RFP’s and RFI’s

• Recruited, interviewed and hired staff employees

• Monitored and enforced all policies

• Traveled to support branches on an as needed basis

• Handled many aspects of Human Resources

• Planned, directed and trained the yearly Sales and Managers meeting

• Managed a team of 4 Trainers

Resume: Tracy Alt

TRC Staffing Services, Inc. January 2000 – May 2003 Atlanta, GA Franchise Operations Manager

• 50% travel nationally providing support to over 40 Franchise owners

• Facilitated openings of new Franchise offices

• Monitored and enforced legal audits and policy compliance

• Trained new operations staff on all TRC’s policies and procedures

• Conducted quarterly in-house training classes

• Trained operations staff on all computer system

• Conducted quarterly conference calls discussing various training and compliance topics

• Editor of the quarterly in-house newsletter “Franchise Flyer”

• Created and updated Operation/Training Manuals

Software Microsoft Office, Teams, ServiceNow, Tempworks, Zoom Achievements Achieved TRC President's Award for consecutive years Qualified for TRC Regents Club Award

Personal Interests Girl Scout Troop Leader

Various Non-Profit volunteer roles

Parent/Teacher elected and volunteer positions

Education Dekalb College, Atlanta, Georgia

Santa Fe College, Gainesville, Florida

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