Customer Service Risk Management
Resume:
Adam Staley
Blythewood, SC *****
****.********@*****.***
Strong sales and customer service oriented with over 15 years of related experience. Skilled at tracking customer balances, underwriting, approving loan applications and verifying customer information. Specialize in establishing productive relationships with customers seeking financing. Arrange financing and review required documents to determine approval/rejection. Managment skills compose of growth and development, risk management, compliance management, fraud detection, collection, training, business to business relationship building, vendor relationship management, branch operations, and P&L management.
Authorized to work in the US for any employer
Work Experience
Branch Manager
Nicholas Financial - Columbia, SC
October 2021 to Present
• Ensure the branches KPI's, and objectives are met in a timely fashion.
• Vendor relationship management.
• Compliance management. Identifying laws in relation to lending, collection, privacy, file keeping and security.
• Risk management, risk assessment, and risk mitigation. Oversees the protection of company procedures, policies and assets.
• Fraud diction and prevention. Identifying fraudulent employment, identity, documents, emails, practices, internal and external.
• Coordinate the financing for customers buying new or used vehicles.
• Making sure to maintain positive relationships with both the client, vendors, and dealerships.
• Prepare paperwork and contracts and make sure that deals are effectively closed.
• Creating business partnerships with independent and franchise dealerships.
• Oversees all aspects of payroll, from collecting bank and direct deposit information to handling paper checks for employees, maintaining accurate records to keeping up on taxation, and much more. Branch Manager
Regional Management Corporation - Orangeburg, SC
September 2013 to October 2021
• Vendor relationship management.
• Compliance management. Identifying laws in relation to lending, collection, privacy, file keeping and security.
• Internal audits, perform quarterly BIA assessments and bank reconciliations.
• Fraud detection and prevention. Identifying fraudulent employment, identity, documents, emails, practices, internal and external.
• Risk management, risk assessment, and risk mitigation. Overseeing the protection of company procedures, policies and assets.
• Administer and manage all of the functions of a branch office.
• Evaluated applications for loans and lines of credit to determine whether customers were suitable candidates for the desired product.
• Approve loans and lines of credit.
• Assist customers to resolve account problems.
• Ensure the branches KPI's, and objectives are met in a timely fashion.
• Review collection reports to determine the status of collections and the amounts of outstanding balances.
• Oversee the collection process for delinquent accounts. Education
Undergraduate in Business
Claflin University - South Carolina
August 2008 to June 2012
Associate of Arts in Business Finance
Denmark Technical College - Denmark, SC
May 2006
Skills
• Proven leader
• Build customer relationships
• Strong Organizational Skills
• Multi-tasking
• Excellent Communication Skills
• Financial Management
• Profit & Loss management (10+ years)
• Training & development
• Dealership experience F&I sales - underwriting (5 years)
• Fraud detection (10+ years)
• Leadership
• Title processing
• Lending
• Supervising experience
• English
• Financial Analysis
• Forecasting
• Financial Report Writing
• Strategic Planning
• Customer service
• Automotive service area market and development (5 years)
• Management
• Accounting
• Compliance management (10+ years)
• Internal audits (7 years)
• Risk management & Assets protection (10+ years)
Additional Information
• Admirable experience in managing finance for automotive and making necessary sales for organization
• Exceptional knowledge of federal regulations
• Operational knowledge of automotive managerial procedures and principles
• Immense ability to work with a team and adapt to changes
Contact this candidate