Customer Service Representative
Resume:
Keith Hooper
Inglis, FL *****
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Cashier
Murphy USA - Ocala, FL
April 2023 to Present
Cashier. Stocking. Facing. Closer. General maintenance. Cleaning. Customer service. Escalation. Accounting. Average sales 5 k per night.
Independent Contractor
Shiftsmart - Inglis, Fl
October 2021 to April 2023
Independent Contractor. Store merchandise. Customer service. Customer Service Representative
Allstate Insurance - Largo, FL
February 2013 to October 2021
Good computer skills with a working knowledge
of Microsoft programs and proficient in Industry Specific Software 6 years as a dispatcher representing clients such as Good Hands network, Alamo roadside, GM, Allstate Motor Club, BMW. Etc. locating disabled customers, either by coordinance or description of area. Contacting and negotiating with providers and arranging soft services or tows. 2 way tows. Concierge services while showing empathy and letting customers know that their issues will be resolved 10 years experience as a Customer Service Representative, sales Strong communication skills, verbal and written, with the ability to communicate effectively at Al levels Outstanding customer service skills, internal and external with the ability to meet or exceed expectations Flexible, dedicated representative, able to adapt to any organizational style Ability to assess situation and apply effective problem solving-solving skills using creative approaches while resolving customer and company concerns
Make and maintain long relationship with customers, increasing new and repeat and referrals business Good organizational skills with the ability to prioritize daily job duties and meet established deadlines Resolved customer service complaints or billing complaints by refunding money and adjusting bills Bi-lingual English and Spanish 60% proficient
• Managed customer accounts
• Conducted customer service surveys
• Resolved customer issues
• Worked in the inbound call center
• Collected and documented orders
Sales Associate
Walmart - Pinellas Park, FL
April 2008 to January 2013
Customer Service providing information about products and services. Tire lube technician. Stocking. Dispatcher. Register.
Supply chain and logistics experience for previous employment with Fastening System 8 years and Seminole Construction Supply 7 years. Route sales.and maintenance Responsible for selling fasteners, pneumatic nailer, compressors, hose’s, etc… Inventory Control. Including ordering, storing, and distributing products and supplies. Tracking and analyzing inventory maintenance and developing protocols for loss mitigation.
Construction 10 + years, foundation, framing, roofing, insulation, framing, trim, painting, siding, porches
• Responsible for resolving all customer complaints
• Representing multiple brands
• In home sales and closing
• Prospecting construction sites for potential and ongoing business
• Maintain existing accounts, retention
• Processed customer transactions
• Maximized sales transactions
• Monitored inventory
• Restocked merchandise
• Organized new merchandise
• Helped ensure customer satisfaction
• Mechanically inclined
Education
High school diploma
Crystal River High School - Crystal River, FL
August 1979 to June 1983
Skills
• Sales (10+ years)
• Construction (10+ years)
• Mechanical Knowledge
• Computer Skills
• Customer service
• Windows
• Customer support
• Construction (10+ years)
• Supply Chain
• Spanish
• Logistics
• English
• SAP
• Computer Networking
• Negotiation
• Roofing
• Quality Assurance
• Operating Systems
• Process Improvement
• Box truck
• Account management
Languages
• Spanish - Intermediate
Additional Information
Previous experience territory manager with Fastening Systems Inc. Jacksonville, Fl 7 years Seminole Construction Supply. Tallahassee. Fl. 9 years. Partnership. 14 years driving a box truck
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