Raymond C. Romero **** Valtierra Ct SW Albuquerque, NM 87121

Phone: 505-***-****

ad110d@r.postjobfree.com

SUMMARY OF SKILLS

-6 years government contractor with in-depth experience/knowledge of local federal and civilian health care entities

-Excellent communication and presentation skills; 14-years as medical administrative technician/records manager

-Regularly recognized by leadership, wing, and command as a superior performer

-Expert skills in Microsoft Office Suite

RECENT PROFESSIONAL EXPERIENCE

DATA SUSTAINMENT SPECIALIST/PROGRAM MANAGER FOR MEDICAL GROUP FACILITY MAINTENANCE

Kirtland Air Force Bases, New Mexico 01/2021-Present

40-hours per week

Accomplishments and Related Skills:

-Managed, researched, interpreted, analyzed, and applied standards/guidance to preventive maintenance requirements

-Identified opportunities to improve, resolve, and evaluate safety issues

-Trained as Defense Medical Logistic Standard Support (DMLSS) technician; received work orders and issued them to the maintenance staff for disposition within four healthcare facilities

-Conducted data entry and generated monthly maintenance reports and coordinated results with maintenance leadership

-Served as the primary liaison and briefed all newly assigned personnel on maintenance and facility requirements

-Verified staff credentials/access and issued employee identification badges

-Conducted facility-wide inventories every month for four healthcare infrastructures

MEDICAL GROUP APPOINTMENT/RECORDS MANAGEMENT TECHNICIAN

377 Medical Group (MDG), Kirtland AFB, NM 02/2017-01/2021 40 hours per week

Accomplishments and Related Skills:

-Managed central appointment line with a patient population of 8,000 and daily call volume of 300-400 calls per day

-Accounted for, scanned, printed, and ensured all medical documents were properly accounted for and accessible to staff and patients

-Ensured DD Form 2870s, Release of Information Authorizations were completed; Complied with HIPAA and the Privacy Act of 1974 requirements.

-Provided quality customer service to staff and patients requiring medical information.

-Identified opportunities to improve, resolve, and evaluate customer service process effectiveness related to records management.

-Identified, tracked, and reported trends to Tricare Operations leadership

-Served as interim Physical Evaluation Board Liaison Officer (PEBLO) during manning shortfalls.

-Briefed flight leadership and other staff members on records management processes and procedures

-Educated over 1,000 patients during tenure on medical records ownership and accessibility

MEDICAL RECORDS SPECIALIST

Hogares Inc., Albuquerque, NM 01/2007-12/2017

Accomplishments and Related Skills:

-Managed healthcare database and records management for medical documentation that was received in healthcare facility

-Assisted co-workers during daily audits and record reviews for document accountability

-Ensured compliance as quality control technician of all Foster Care Treatment charts. Responsible for validating that all licenses were current

-Provided support to the Foster Care Program Director by ensuring all legal documents were submitted by potential foster care parents

-Orchestrated travel arrangements for foster care children who required medical evaluations in different localities. Verified mileage, coordinated air travel, and managed per diem rates per traveler

-Provided customer service as medical receptionist and made appointments as deemed necessary

-Created medical charts on foster care children and their respective parents.

University of New Mexico Hospital

1993 – 2017-I took on many roles at the Hospital

1993-1996 Medical Records Clerk 2 – I worked the second shift pulling charts for next day clinic appointments and arranging them in clinic order. Transferred to Physicians Reading Room pulling charts for doctors and delivering them to the offices for signatures or dictation. I became a Medical Records Floater working in different areas filling in for employees that were on vacation or called in. Helped at Family Practice Medical Records pulling charts and filling them back.

1996-2007 – I worked in Admitting at the front desk helping patients and patients family with getting financial assistance and directing them to patients room. I assisted in bed control when Emergency calls for admission I had to find a bed for the patient with the appropriate section. I also was promoted to a Admitting floater for the clinics. I worked in all clinics of the University Hospital. My main clinic was Optometry clinic checking in and checking out patients at the Optometry Clinic. Also assisted with the Optometry Techs with Eye testing. Was promoted to PSR (Patient Service Representative) Assisted with inpatient for financial assistance and contacting Insurances to verify and letting them know about the admissions.

2007-2010 – Optometry Clinic - After My Floating Position at Admitting as a Admitting Specialist. Optometry Clinic hired me at the clinic, checking in and outpatients. I assisted optometry Techs as needed and helped with other duties as follows: requested Medical Records and making appointments for follow up. I referred all patients to financial assistance to get help with assistance getting the help with appointments at the Optometry Clinic and other appointments they have in the Hospital. I was promoted to front desk lead Clerk/Specialist 3 and assisted Clinic Director with paperwork that needed to be done and assisted with organizing the clinic.

2010-2017 – Centralized Scheduling – This was a new Department, and I was one of the first ones to be trained. This is a call center for the Hospital for appointments. I made all appointments for the hospital taking on 300 or more calls a day. Also called patients to remind them about the upcoming appointments.

EDUCATION

-High School Diploma, West High School, graduated 1989, 3.8 GPA

REFERENCES

Available upon request

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