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Customer Service Inventory Management

Location:
Harare, Zimbabwe
Posted:
December 18, 2023

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Resume:

WASHINGTON

KUSEMAMURIWO

**** **** **** *, ******, Zimbabwe

+263-***-***-*** / +263-***-***-***

ad110c@r.postjobfree.com

Date of Birth: 17 May 1969

Nationality: Zimbabwean

National Identity No: 63 - 707695 T 68

Driver's License: Class 4

Marital Status: Married

Gender: Male

Languages: English and Shona

Microsoft Office, i.e. Word, Excel,

PowerPoint and Outlook

Tetra 2000

Tetra CS 3

Acc pacc

Pastel

Smart track asset manager

Hansa

Quickbooks

Meticulous attention to detail

Customer service and results-focused

Self-driven and works under

minimum supervision

Good communication

A super-fast learner and thrive well under

pressure

Exceptional leadership skills, a team player

and a problem solver

Strong interpersonal and communication

skills

Analytical thinking and problem solving

Organizing and coordinating skills

Problem solving skills

Self confident with ability to

communicate at all levels

An accomplished self-motivated and resourceful professional with several years of invaluable experience in inventory management and logistics control. Equipped with a Diploma In Stores Management & Stock Control attained from the British College Of Professional Management (UK). Thoroughly conversant in stock management, logistics management, supply chain management and inventory management. Complementary knowledge of accounting packages and warehouse control applications. Seeking to work in a challenging work environment to utilise expertise in technical skills, towards the development and implementation of new ideas that contribute to the growth of the organisation. A highly motivated visionary who thrives in highly pressurised and challenging working environments. Attentive to detail with a practical approach to problem-solving, ensuring that deadlines, budgets and objectives are achieved. Highly flexible, strategic thinker with exemplary ability to work independently as well as effectively in teams.

Warehouse Management Stock Distribution Logistics Management Customer Service Inventory Management Regulatory Compliance Administration Training & Development Leadership

2021 - 10 -

To date

Warehouse Manager

CNBM

Duties and responsibilities included:

Strategically manage warehouse in compliance with company’s policies and vision

Oversee receiving, warehousing, distribution and maintenance operations Setup layout and ensure efficient space utilization Initiate, coordinate and enforce optimal operational policies and procedures Adhere to all warehousing, handling and shipping legislation requirements Maintain standards of health and safety, hygiene and security Manage stock control and reconcile with data storage system Prepare annual budget

Liaise with clients, suppliers and transport companies Plan work rotas, assign tasks appropriately and appraise results Recruit, select, orient, coach and motivate employees coordinate the use of automated and computerised systems where necessary respond to and deal with customer communication by email and telephone Keep stock control systems up to date and make sure inventories are accurate Plan future capacity requirements

Motivate, organise and encourage teamwork within the workforce to ensure productivity targets are met or exceeded

Produce regular reports and statistics on a daily, weekly and monthly basis Brief team leaders on a daily basis

Oversee the planned maintenance of vehicles, machinery and equipment 2013 - 09 -

2021 - 09

Stock Controller

Africa Steel

Duties and responsibilities included:

Stock Data Capture

Organize and monitor inventory levels to maximize efficiency Managing the receiving and dispatch of products

Responsible for managing storage warehouse or delivering products to customers

Implement better systems and controls

Maintains inventory by conducting daily, weekly and monthly physical counts; reconciling variances and inputting data.

Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency,

Resolve any arising problems or complaints,

Supervise, coach and train the inventory team,

Meet cost, productivity, accuracy and timeliness targets, Maintain metrics and analyse data to assess performance and implement improvements,

Comply with laws, regulations and SHEQ requirements, Continuously look for improvements to operations

Ensuring all dispatches from the warehouse are invoiced or have the necessary transfer documentation

Manage and maintain the company’s material and stocked product inventory including stock profiles and stock locations.

Manage and control perpetual inventory stock counting / inventory accuracy Personal lnformation

Technological Proficiencies

Skills

Summary

Areas of Expertise

Work experience

DRAFT

Leadership Management International (US)

Certificate In Effective Personal Productivity

Certificate In Import & Export Procedures &

Customs Clearance

Issued by: Ranche House College

Date: February 2001

checks.

Minimise overstocks and removal of obsolete/redundant stocks to maximise the availability of working capital

Following up dispatches against receipts

Ensuring zero stock losses for the warehouse through monitoring their performance.

Monitor all Movement of Materials.

2011 - 01 -

2012 - 12

Stores Supervisor

Unicon Trading

2003 - 12 -

2010 - 12

Inventory Controller

Catholic Relief Services

Duties and responsibilities included:

Accept delivery of all commodities purchased for the country program. Provide a delivery note to the head of support services Record received items into the following

Tomcat inventory software system

Asset registry books

Excel database

Produce fixed asset notices (FAN) reports for all deliveries, sales, donations & all losses that could have happened during the month.

Reconcile fixed asset register to the general ledger Ensure that the country representative signs all fixed asset notices (FAN). Ensure that the head of support services reviews all FAN reports and shall submit them to the HQ and the head of finance shall receive copies of the same. Ensure that a database for all commodities is constantly updated and submit it to the head of support services for review on a monthly basis. Ensure that a copy of the monthly asset database is submitted to the head of finance on a monthly basis.

Responsible for all program commodities delivered to sub-offices, warehouses, partners, etc by use of a waybill system.

Maintain all master waybill files.

Account for all commodities transferred between individuals and offices by use of the asset transfer form system.

Maintain a commodity transfer database and submit it to the head of support services for review monthly.

Update and alter the asset registry whenever a new asset is purchased or transfer, sale, donation or a loss has occurred.

Notify the head of finance and carryout a quarterly physical inventory of all commodities.

Track on commodity shipment movement

Do flight bookings and travel bookings

Communicate with suppliers, shipping and clearing agents Initiate and produce rebate letters for incoming commodities for the purpose of duty exemptions.

Forecasting stock requirements

Calculating minimum stock levels

Receiving, checking and documenting incoming &outgoing stock Conduct a monthly physical inventory on all consumable stores and warehouses Performing a regular system review and flow of paper work from receipt to distribution including access controls.

Produce a monthly report on the results of all inventories, statistical usages of supplies per departments and variances.

Produce a monthly summary of delivery receipts.

Do spot checks on all consumable stores and warehouses. Monitor the bin cards and make sure that they are constantly updated. Thoroughly investigate statistical variances

Monitor stock rotation & make sure it’s fully implemented. Monitor stock movement and replenishment levels.

Produce purchase requests as and when need arises. Produce monthly outstanding orders report.

Responsible for customs clearance and documentation. Seek for approval for all transactions.

2002 - 01 -

2003 - 11

Stores Manager

KDB Holdings

Duties and responsibilities included:

Management of -

Medical stores

Scientific instruments division (laboratory equipment) stores Pharmaceutical & x-ray films stores

Automotive spare parts stores

Monitor, control & supervise counter & tele sales staff Formulate and allocate monthly sales target to internal sales staff Manage & control the implementation of the allocated budget Coordinate distribution logistics

Professional Certificates

DRAFT

Involved in social activities.

Play social soccer.

Play tennis.

Reading magazines.

Regis Musvongwe

Capital Foods

Cell: +263-***-***-***

Taurai Musakaruka

Catholic Relief Services

Cell: +263-***-***-***

Tel: +225-***-******

George Chimhini

Document Support Centre

168 Samora Machael Avenue West

Cell: +263-***-***-***

Evaluate distribution channels

Produce monthly transport costs & personal mileages Hold weekly staff meeting

Purchase all local & imported stock items.

Draw comparative schedules for quality and price on purchases Work in liaison with heads of departments & branches for timeous delivery of items

Responsible for all customs clearance &documentation of imported & exported stocks

Daily monitoring of stock movement & replenishment levels Stock control & stock rotation management

Manage stock taking & do spot checks

Investigate physical and records variances

Produce monthly stock take & variances reports

Deal with tender procedures from government, private and international organisations.

Review and update procurement & stores procedures

1998 - 12 -

2001

Warehouse Manager

RBP (Pvt) Ltd

Duties and responsibilities included:

Provide warehouse management and distribution of finished goods to customer satisfaction

Tele - marketing

Formulate, monitor & control of the allocated annual budget Stock control

Liaise with clients on their problems

Responsible for all exports and imports and customs clearance Responsible for the organisation's fleet

Manage and coordinate distribution logistics

Purchase all raw and packaging materials from local and international suppliers Formulate and evaluate distribution channels and ensure that the organisation's customer service levels are achieved as perceived or measured by the customer. Report to the managing director and compile a monthly report Manage the proper documentation of issues and receipts Enter all issues and receipts into the computer using tetra 2000 Hold weekly meeting with staff

Provide adequate productive skills to staff, discipline and handling of labour laws and company policy

1989 - 1997 Dispatch Clerk

RBP (Pvt) Ltd

Duties and responsibilities included:

Same as above

*** Diploma In Stores Management & Stock Control

British College Of Professional Management (UK)

*** LCCI Diploma in Marketing

UK

1988 Advanced Level

Highfield High School

1986 Ordinary Level

Mazowe Boys High School

Hobbies

Referees

Education

DRAFT



Contact this candidate