GUPTA CHANDNI

*ST FLOOR, GUPTA HOUSE,

AGARWADI, MANKURD, MUMBAI 400088,

Contact no: 91-976*******

E-mail ID: ad10z9@r.postjobfree.com

Date of Birth: 29 July 1994.

Career Objective: Aspiring front office executive with a proven track record of effective communication and organizational skills, seeking a dynamic role to contribute to a company’s success. Energetic front desk customer–oriented team player with a knack for creative problem-solving.

Professional Skills :Ms Office ( Word, Excel, Power-Point)

Working Experience:

01-07-2017: Taj Santa Cruz Mumbai

Industrial training.

Assisted in various administrative tasks, developing a strong understanding of hospitality operations.

Seamlessly checked guests in and out, resulting in 98% guest satisfaction

27-11- 2017: LAYERS OF CAKE CAFE

Café Manager.

Led daily café operations, overseeing staff, and ensuring excellent customer service.

Managed reservations co-ordinated events and addressed customer feedback to enhance guest satisfaction.

Maintained financial records and contributed to budget planning.

Nature of the Job:

● Coordinated employee schedules.

● Interview potential new hires and provided training.

● Addressed customer complaints in a timely manner.

● Tracked monthly revenue and operating expenses.

● Supervised cafe staff and prepared daily work schedules.

● Ensured that food was prepared in accordance with industry safety standards.

● Tracked weekly and monthly revenue and prepared quarterly financial reports.

● Ordered food supplies and tracked cafe inventory to avoid shortages.

● Held regular staff meetings to address concerns and provide motivation.

● Inspected staff uniforms to maintain hotel standards.

● Processed time off and vacation requests.

● Enforced food storage and disposal standards.

● Made hiring and firing decisions.

31-05-2022 : Teleperformance Mumbai_ Airbnb

Senior Customer service executive

Handled guest inquiries and facilitated efficient communication between departments.

Utilized organizational and multitasking skills in order to maintain customer satisfaction.

19-07-2023 : Princess cruises

Commie 1st Pastry department Galley

Demonstrated an understanding and ownership of assigned tasks and responsibilities.

Performs duties with the functional and technical knowledge and skills to do the job correctly.

Contributes to the efforts that support established team and department goals.

Academic Qualification:

Bachelors of commerce(B.com) from Himalayan University

Passed Higher Secondary (XII) from S.M. shetty college.

Passed SSC (X) from ST. Xavier high school.

STCW

Language Known:

English

Date: 25/04/2023

Place: Mumbai

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