To Whom it May Concern,

I am writing this letter in response to the Director position within your Resort or Hotel. Transitioning to Florida to the The Inns of Sanibel and becoming the Director of House Keeping, managing four resorts has piqued my interest of the uniqueness of the hospitality industry here in Florida. My strong background within high image hotels and Florida resorts has given me inclined valuable insight on how to successfully manage various departments. I am a highly motivated person with a hands-on management style. My career experience includes exceeding guest expectations in hospitality-oriented industries. Some of my strongest characteristics include customer focused interactions, troubleshooting, maintenance, vendor relations, budgeting and creation of an environment to cultivate long-term stable staff; including their specialized training and education. My working philosophy includes extensive planning and proactive quality assurance activities; which include multiple contingencies as the grand design. I am versatile and able to overcome any situation at all levels in any environment by referencing and aligning of strategic Corporate Missions always maintaining goals and objectives with staff and upper management. I create win/win scenarios with each task and active performance. I am able to increase cost effective productivity with resources in mind. I am known for my honesty, diplomacy, reliability, resourcefulness and organizational ability with an outstanding heightened desire to succeed. I would predict this alignment would be a tangible asset; working together is the only way to keep our clients happy creating their desire for return. If my skills are of interest to you, please contact me on my cellular telephone at 314-***-**** to discuss a possible employment opportunity within your establishment. I look forward to hearing from you.

Respectfully,

Matthew Ventimiglia

Mathew Ventimiglia

100225 Skyview Way

Fort Myers, FL 33913

314-***-****

ad10wg@r.postjobfree.com

Professional Experience

Renaissance St. Louis Airport

St. Louis, MO – Director of Rooms

Oversee front desk, housekeeping, security, shuttle service, concierge

Budget and payroll

Monitor GSS and respond to guest reviews

Weekly property walks with housekeeping department

Weekly staff and executive committee meetings

Run daily stand up meetings

Participate in forecast of the propery

Participate in budgeting of the property

Daily labor forecast

The Inns of Sanibel – 2020-2022

Sanibel, FL - Director of Housekeeping

Manage Housekeeping department

Daily back of house, public area and rooms inspections

Budget and payroll for the department

Order supplies for the department

Hire and train new employees

Disciplinary actions for the department

Lumiere Place Casino Hotel - 2017-2020

St. Louis, MO - Executive Housekeeper

Manage Housekeeping department

Daily back of house, public area and rooms inspections

Budget and payroll for the department

Order supplies for the department

Hire and train new employees

Disciplinary actions for the department

Crescent Hotels and Resorts St. Louis Sheraton City Center and Crown Airport - 2015-2017

St. Louis, MO - Director of Housekeeping

Manage Housekeeping department

Daily back of house, public area and rooms inspections

Budget and payroll for both departments

Order supplies for both departments

Hire and train new employees

Disciplinary actions for both departments

Holiday Inn Downtown St. Louis - 2013-2015

St. Louis, MO - Rooms Director

Manage Housekeeping department

Manage Engineering department

Daily back of house, public area and rooms inspections

Budget and payroll for both departments

Order supplies for both departments

Hire and train new employees

Disciplinary actions for both departments

Cheshire Inn - 2011-2013

St. Louis, MO - Front Office Manager

PM Manager on Duty

Manage day to day operations for front of the house

Oversee rooms revenue

Manage accounts payable and accounts receivable

Complete banking and cash deposits

Coordinate reservations

Daily back of the house and room inspections

Chase Park Plaza Hotel - 2007-2011

St. Louis, MO - Front Desk/Security

Manage Front Desk operations, including registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks

Responsible for inventory control and loss prevention.

Oversee the safety and security of the hotel, its associates and guests

Resolve guest issues and respond appropriately to emergency situations.

Responsible for staffing, training, supervising, and leading the operational activities of the front office as well as active involvement with the Valet and Security department

References Available Upon Request

Contact this candidate