Front Desk Customer Service
Resume:
Tracy Serrano Schoen
Very experienced in customer service.
Prescott, AZ 86301
*********@*****.***
Have experience in many different situations working with customers. have been in the retail and
service industries for a long time.
Willing to relocate to: Prescott, AZ - Prescott Valley, AZ -
Authorized to work in the US for any employer
Work Experience
Front Desk Receptionist
Motel 6 / Studio 6 - Prescott, AZ
July 2023 to Present
Assist guests to rent a room using iPad. Handling cash, making change, and drops using the safe.
Replenishing supplies in the front desk. Cleaning the lobby and front desk. Helping guests on the
property.
Cashier
Prescott Honda - Prescott, AZ
May 2023 to July 2023
Assisting customers in paying for parts/service. Using computer program to close invoices. Balancing
department at the end of the evening.
Operations Assistant Store Manager
Dollar Tree - Prescott Valley, AZ
October 2022 to April 2023
Started out working here as a cashier and have moved up to assistant manager. liked the job
requirements here and working in ret
Barista/Cashier
Third Shot Coffee - Prescott, AZ
August 2022 to October 2022
worked full-time at this shop. Work includes: opening and closing, food preparation and serving,
inventory, barista, cashier, cleaning shop and restrooms, and training new hires. Even though only
worked there a couple months, learned a lot because of the amount of hours worked and the
responsibilities of the job.
Customer Service Associate
Ross Dress For Less - Prescott, AZ
August 2016 to February 2022
worked off and on for the dates listed above while was attending school to become a teacher. It
was difficult to work continuously at Ross while trying to fulfill the requirements for school. However,
because was a great employee, Ross took me back each time. There was approximately 2 months from
December 2021 to February 2022 that wasn't employed due to long haul Covid symptoms. However,
Ihave fully recovered.
+ Assisted customers in person
+ Answered phone and assisted customers with changes
+ Inventoried stock
+ Operated the cash drawer
Education
Bachelor's degree in Interior Design
ASU Tempe - Tempe, AZ
August 1988 to May 1992
Associates Degree in Nursing
Yavapai College- Prescott AZ
April 1996
Skills
+ POS (10+ years)
+ Cashiering (10+ years)
+ Barista Experience (Less than 1 year)
+ Coffee Experience (Less than 1 year)
+ Cash Handling (10+ years)
+ Food Service (1 year)
+ Food Safety (2 years)
+ Customer service (10+ years)
+ Retail Sales (10+ years)
+ Food Preparation (2 years)
+ Cleaning Experience
+ Busser (Less than 1 year)
+ Food Production
+ Serving Experience (Less than 1 year)
+ Cooking (2 years)
¢ Food Handing (2 years)
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