SAL MADGE, MBA

951-***-**** ad10tv@r.postjobfree.com www.linkedin.com/in/sal-madge-23146a1a3

EXPERIENCE

CHILDREN’S MERCY HOSPITAL, KANSAS CITY, MO NOVEMBER 2020 – JULY 2023

SR. DIRECTOR, REVENUE CYCLE

Responsible for planning, managing, and directing Revenue Cycle Management, Patient Access, Financial Clearance, Pre-Registration, Bed Control-Patient Placement, and Prior Authorization for a team of over 300 people.

●Engineered a remarkable turnaround with consecutive annual enhancements in cash collections as a percentage of net revenue, along with a remarkable reduction in bad debt as a percentage of gross revenue

●Directed Patient Access, Financial Clearance, Pre-Registration, Patient Placement, and Prior Authorization teams

●Spearheaded a 50% surge in Point of Service collections, streamlining antiquated processes

●Orchestrated an impressive 48% decline in Patient Access/Frontline staff turnover

●Developed and executed a system-wide policy for charity care

●Procured a vendor’ solution to address uncompensated care, proactively detect registration errors, conduct pre-submission claim validation, and enhance health insurance verification

●Launched a comprehensive Revenue Cycle Dashboard with KPIs to communicate with stakeholders effectively

●Led a pivotal project standardizing and streamlining customizations within the Cerner Millennium system

●Identified and addressed the top ten insurance denial reasons, resulting in a 40% decrease in denials within one year

CHILDREN’S MERCY HOSPITAL, KANSAS CITY, MO JANUARY 2017 – NOVEMBER 2020

ASSISTANT DIRECTOR, PATIENT ACCESS

Directed operations in Patient Access, managing teams across two Emergency Departments, four Urgent Care clinics, Bed Control-Patient Placement, Financial Counseling, Staff Educators/Trainers, and Insurance Analyst.

●Effectively led multiple project teams in the successful implementation of software tools and solutions

●Directed operations in the Patient Access department, managing teams across 6 facilities

●Implemented and maintained quality standards and monitoring systems within the registration departments

●Enhanced the Patient Access department by strategically hiring a manager and dedicated staff with a primary focus on comprehensive training and education for the broader team

●Increased cash collections in Emergency Department, Urgent Care clinics, and Outpatient clinics by 20% for three consecutive years

●Played a critical role in the conversion from Meditech to athenaIDX (formerly GE Centricity Business)

CHILDREN’S MERCY HOSPITAL, KANSAS CITY, MO February 2014 – January 2017

SENIOR MANAGER, PATIENT ACCESS

Managed a proficient staff of 65 FTEs, overseeing operations across two hospitals and four freestanding Urgent Care clinics, with the responsibilities spanning Admitting/Registration in the Emergency Department, Urgent Care, and Outpatient Clinics

●Pioneered the establishment of a quality improvement team and tracking system, enhancing operational efficiency to previously unattainable heights

●Managed a Patient Access team of 65 FTEs across 6 facilities

●Led in the planning, design, and implementation of patient check-in/registration kiosk, setting new standards for patient convenience and efficiency.

●Instrumental in creating a frontline staff work pool/float team, significantly improving staff flexibility and drastically reducing overtime expenses by 25%.

●Played a key role developing and maintaining the Project Management Plan and Work Breakdown Schedule, ensuring the successful execution of crucial projects

EDUCATION

Master of Business Administration with a concentration in Healthcare Administration, Avila University Kansas City, MO

2012

Bachelor of Science in Healthcare Administration & Planning, Tennessee State University Nashville, TN

2002

CERTIFICATION

LEAN Six Sigma – Green Belt

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