Pic Customer Service, Answering Phones, Basic Computer Work, Handling

RHONDA 'MINKS

Ocean Shores, WA ***** 360-***-**** ***********@*****.***

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Detail- oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Shelf Organizing

Mentoring

Workflow Monitoring

Consulting Supervisors

Money Transfers

Performance Motivation

Policy Enforcement

Employee Coaching and Mentoring

Resolving Complaints

Supervising Employees

Personal discipline

Personal shopping

Engaging personality

Adept in personal service

Outgoing personality

Person in Charge/Cashier, 02/2018 - Current

Ocean Shores IGA – 101 E Chance A LA Mer NE

Handled customer complaints, resolved issues, and implement policies to meet changing needs. Monitored workflow to improve employee time management and increase productivity. Trained and guided team members to maintain high productivity and performance metrics. Assisted in training of team members.

Interacted well with customers to build connections and nurture relationships. Handled customer complaints, resolved issues, and adjusted policies to meet changing needs. Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts

Cashier, 11/2016 - 02/2018

Ocean Shores Shell – 700 Point Brown Ave Ne

Restocked and organized merchandise in front lanes. Used POS system to enter orders, process payments and issue receipts. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Learned duties for various positions and provided backup at key times. Greeted customers entering store and responded promptly to customer needs. Addressed customer needs and made product recommendations to increase sales. Maintained current knowledge of store promotions and highlighted sales to customers. Worked flexible schedule and extra shifts to meet business needs. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies. Volunteer EMT, 10/2010 - 07/2016

Ocean Shores Fire Department – Ocean Shores, WA

Trained new EMTs on proper protocols and procedures. Evaluated patient histories to assess and prioritize levels of care. Administered treatments in medical situations with accuracy, safety and speed. Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.

Delivered emotional support to patients and families. Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.

Followed all safety protocols and took necessary precautions while providing care. Coordinated with treatment center personnel to obtain patients' vital statistics and medical history. Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.

Assisted with lifting and moving patients.

Conducted equipment and vehicle checks to maintain continuous and safe operation. Responded to 911 calls for medical emergencies.

Observed patient behavior to report changes to medical personnel. Trained EMTs in basic life support skills, oxygen therapy, and wound care. Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.

Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.

Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.

Dispensed medications and monitored patient reactions. Handled patient transfers from one medical facility to another. Administered CPR, oxygen and other life-saving medical treatments. Owner, 08/1996 - 07/2014

CJ Detailing – 889 Point Brown Ave NW

Prepared bank deposits and handled business sales, returns and transaction reports. Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.

Monitored market conditions to set accurate product pricing and take advantage of emerging trends. Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.

Evaluated suppliers to maintain cost controls and improve operations. Managed day-to-day business operations.

Waitress, 06/2000 - 09/2012

Lucky Dragon Restaurant – 860 Point Brown Ave NE

Bussed and reset tables to keep dining room and work areas clean. Inspected dishes and utensils for cleanliness.

Supervised dining table set-up to prepare for diversity of event types, following strict service standards. Maintained customer satisfaction with timely table check-ins to assess food and beverage needs. Printed dining checks with total due, collected payment and offered receipts to complete transactions. Used cash registers and credit card machines to cash out customers. Processed orders and sent to kitchen employees for preparation. Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Increased sales significantly by upselling higher-end products to customers. Trained new waitstaff on proper food handling, customer service and safety procedures. Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Checked guests' identification before serving alcoholic beverages. Remained calm and poised when dealing with difficult customers or during busy shifts. Kept server areas clean and stocked to increase efficiency while working tables. Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times. No Degree: Paramedicine, 11/2016

NCTI - Vancouver, WA

EDUCATION

High School Diploma: 06/1987

North Beach Senior High School - Ocean Shores, WA

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