Ahotuku U. H. Tafea

**** * *** * ********** UT **015

Phone: 801-***-****

Email: ad10rs@r.postjobfree.com

Education

Master of Public Health in Healthcare Administration 08/2011 to 08/2013

Argosy University

121 Election Rd. Suite 300

Draper, UT 84020

Major: Public Health emphasizing in Healthcare Administration

Bachelor of Science in Exercise Science 01/2007 to 12/2010

Brigham Young University

Provo, UT 84402

Major: Exercise Science

Work Experience

Administrative Officer 8/2020 to Present

Veteran Affairs Medical Center Hours per week: 40

500 Foothill Drive GS-11

Salt Lake City, UT 84148 Civilian

Acts as liaison for the Administrative operations of the Community Care Service to provide for acquisition of supplies, equipment and services.

Responsible for financial planning and financial management, organization, development, direction and evaluation of the Community Care Service.

Aids staff in administrative matters relating to ongoing, daily successful operation of Community Care Service in a tertiary health care system.

Main contact for Human Resources related issues within Community Care, to include personnel actions such as hiring, promotions, terminations, extensions, and payroll issues for Title 5 and Title 38 positions.

Responsible for the budgeting and financial management including for budget formulation, justification, and execution; financial management; and financial reporting.

Responsible for acting as the Approving Official for the Government Purchase Card; including preparing procurement requests, evaluating proposals for work, acting as a Contracting Officer's Representative (COR) for procurements, and maintaining procurement and contracting records.

Plans and supports committees and data collection and reporting for Strategic Objectives and Performance Improvements programs.

Work closely with Chief of Service to determine employee training needs and obtains resources for employee’s professional development.

Collaborate with staff within the station and/or other facilities to work on higher level project groups to review and make recommendations for facility and/or VISN level overall improvement in procedures, systems, documents and policies.

Reviews and evaluates assigned procedures and processes to determine areas of effectives, efficiency, and make recommendation to Manger/Service Chief for improvement if necessary.

Identifies and recommends ways of combining, eliminating, simplifying and improving procedures and processes.

Briefs Managers/Chief of Service of schedules and data requirements evaluates providers work performance/productivities and assists in developing performance standards, and training requirement.

Managing the recruitment, orientation and retention of clinical and nonclinical staff meet effective staffing levels for the Service.

Administrative Officer 6/2019 to 8/2020

Veteran Affairs Medical Center Hours per week: 40

500 Foothill Drive GS-11

Salt Lake City, UT 84148 Civilian

Acts as liaison for the Administrative operations of the Holistic Medicine Service to provide for acquisition of supplies, equipment and services.

Responsible for financial planning and financial management, organization, development, direction and evaluation of The Holistic Medicine Service.

Aids staff in administrative matters relating to ongoing, daily successful operation of Holistic Medicine Service in a tertiary health care system.

Main contact for Human Resources related issues within Holistic Medicine, to include personnel actions such as hiring, promotions, terminations, extensions, and payroll issues for Title 5 and Title 38 positions.

Responsible for the budgeting and financial management including for budget formulation, justification, and execution; financial management; and financial reporting.

Provides advice to management and program personnel on budgetary and finance issues.

Manages budget formulation and execution for a changing budget involving different funding sources.

Briefs Managers/Chief of Service of schedules and data requirements evaluates providers work performance/productivities and assists in developing performance standards, and training requirement.

Directs budget execution including monitoring balances, and status of projects, and recommends reprogramming of funds as needed.

Responsible for acting as the Approving Official for the Government Purchase Card; including preparing procurement requests, evaluating proposals for work, acting as a Contracting Officer's Representative (COR) for procurements, and maintaining procurement and contracting records.

Applies new policies, provides advice on requirements, maintains administrative systems, and prepares administrative paperwork.

Acts as a primary liaison for The Holistic Medicine Service with other areas of the medical center to meet operational needs.

Plans and supports committees and data collection and reporting for Strategic Objectives and Performance Improvements programs.

Work closely with Chief of Service to determine employee training needs and obtains resources for employee’s professional development.

Chairman for Report of Survey and taking leads on investigating any equipment (including medical equipment) that either stolen or lost.

Works closely with Inventory Management Specialist in solving and/or coordinate the timely resolution of customer problems, and act as a customer advocate and liaison.

Program Analyst 12/2017 to 6/2019

Veteran Affairs Medical Center Hours per Week: 40

500 Foothill Drive GS-9

Salt Lake City, UT 84148 Civilian

Oversees management of multiple data elements contributing to productivity data for Anesthesiology Service Leadership

Assist as needed with productivity data of Surgery Service Leadership

Collaborates with Anesthesiology Service Leaders in developing and implementing improvement process

Verifying procedure/appointment data accuracy and validation to collect aggregate data

Coding for all Anesthesiology out-patient clinics data validation in conjunction with output data for checks/balance

Capture workload credit, costing, cost/procedure, data validation for Anesthesiology department

Update DSS non-personnel expense mapping data reports from VISN monthly

Review cost items and volume, locate inconsistencies, validate data

Make adjustment as needed within the 1-week timeframe to maintain accurate documentation of supply cost mapping for monthly reports

Report inconsistencies with recommendations to the VISN and Anesthesiology leaders

Provide relevant clinical and/or administrative data to identify, quantify, and resolve organization problems

Serves as administrative support to the Contracting Officer Technical Representative regarding contracts related to Anesthesiology service

Using data bases and registries, formulate tools to support patient care and ensure quality management and clinical oversight

Assists Anesthesiology leaders by reviewing VASLCHCS Clinical Performance Database elements established by VACO

Collaborating on response development and submitting actions plans for achieving goals as needed for report to the Leadership Performance Advisory Board monthly

Serve as a Primary Timekeeper for Anesthesiology Service

Collaborates with technical, clinical and administrative staff to develop system requirements while understanding system capabilities and limitations.

Research action plans and aids in process improvement to those clinics that do not meet the access standards

Prepares documented reports of findings to the AO, Chief of Anesthesiology, Chief of Staff (COS), VISN and VACO

Health Administrative Services Supervisor 03/2017 to 12/2017

Veterans Affairs Medical Center Hours per week: 40

500 Foothill Drive Grade GS 08

Salt Lake City, UT 84148 Civilian

Exercise full supervisory responsibilities for all the Medical Support Assistants within Primary Care which includes: Blue & Women’s Clinic

Responsible for the administrative support functions to include but not limited to determination of eligibility/enrollment, completion of Means/Co-Payment test, verifying insurance and updating patient demographics through patient registration, administrative processing associated with beneficiary travel, scheduling and canceling appointments and appending ancillary tests to ensure orders are executed as written.

Prepares and reviews position descriptions for the area and ensure accuracy and adequacy

Tracks current and projected personnel actions of all staff

Work closely with the Patient Aligned Care Team (PACT) to implement better quality of care for all our veterans

Implementing policies designated by upper management

Collaborate with the PACT Leadership teams, care managers, and other health care providers to maintain adequate coverage in all patient care areas to assure the administrative workload is accomplished in a timely manner.

Address daily problems and provide solutions while keeping manager informed of corrective action as well as pursing further guidance for extenuating circumstances as needed.

Provide advice in terms of oral and written briefings, reports, and recommendations to senior leadership.

Administering the workload of my employees

Develop interpersonal relationships, maintain good working relationships with internal and external customers, and work cooperatively as a member of a team.

Interview selected applicants for vacancies within the section to deliver recommendations to the section.

Provide information to manager as requested concerning promotions, reassignments, recognition of outstanding performance, and personnel needs.

Complete weekly audits and help with Clinic Cancellations for Primary Care and Specialty Care Clinics.

Make recommendations on employee promotions, reassignments, classification actions, separations, etc.

Establish and recommend performance rating standards and execute performance evaluations with input from nursing staff/providers who work directly with employees within my assigned specific clinic areas.

Approve/disapprove time off while following policies within areas of supervision.

Give on the job training to new employees in accordance with established procedures and practices.

Hear and resolve complaints from employees referring only the more serious unresolved complaints and group grievances to manager.

Identify and analyze complex problems and develop innovative solutions.

Draw conclusion for recommendation to upper management of how to better serve our Veterans.

Initiate disciplinary measures such as warnings, counseling, admonishments, and recommend other actions in more serious cases; ensure all staff within section completes all mandated training.

Serve as the Coordinator of Clinic Appointments ensuring availability with clinical services chiefs to meet demand for health care services.

Provide requested training support to new supervisor and employees.

Properly prepare and presents written and oral reports, briefings, and recommendations.

Interact with technical support personnel, such as IT, PENTAD officers and Department Chiefs.

Review a variety of scheduling and planning documents to become thoroughly familiar with new or modified regulations.

Participate in preliminary and critical scheduling reviews and proposal evaluations, and recommends changes based on past experiences.

Promptly provides supervisory assistance and resolution of difficult and unusual personnel and scheduling problems and recommends accurate course of action.

Reports to manager on performance, progress and training needs of employees, and behavior problems.

Identify reasons for delays in processing veterans medical care requests, such as bottlenecks and initiates corrective action to alleviate problems.

Maintain contact with medical and other clerical sections to resolve problem areas in administrative aspects in providing medical treatment.

Independently carries out a wide variety of tasks involving atypical problems or complex situations.

Health Administrative Services Supervisor 10/2015 to 03/2017

Veterans Affairs Medical Center Hours per week: 40

500 Foothill Drive Grade GS 07

Salt Lake City, UT 84148 Civilian

Exercise full supervisory responsibilities for all the Medical Support Assistants within the West Valley Outpatient Clinic, Specialty Care Clinics including AMU Clinic, Urology, General Surgery, Anesthesia, ENT, Pain/Palliative Care, and Hematology/Oncology Clinic.

Responsible for the administrative support functions to include but not limited to determination of eligibility/enrollment, completion of Means/Co-Payment test, verifying insurance and updating patient demographics through patient registration, administrative processing associated with beneficiary travel, scheduling and canceling appointments and appending ancillary tests to ensure orders are executed as written.

Implementing policies designated by upper management

Conduct training of new employees

Collaborate the section's work with nurse managers and other health care providers to maintain adequate coverage in all patient care areas to assure the administrative workload is accomplished in a timely manner.

Address daily problems and provide solutions while keeping manager informed of corrective action as well as pursing further guidance for extenuating circumstances as needed.

Provide advice in terms of oral and written briefings, reports, and recommendations to senior leadership.

Administering the workload of my employees

Develop interpersonal relationships, maintain good working relationships with internal and external customers, and work cooperatively as a member of a team.

Interview selected applicants for vacancies within the section to deliver recommendations to the section.

Provide information to manager as requested concerning promotions, reassignments, recognition of outstanding performance, and personnel needs.

Complete weekly audits and help with Clinic Cancellations for Primary Care and Specialty Care Clinics.

Make recommendations on employee promotions, reassignments, classification actions, separations, etc.

Establish and recommend performance rating standards and execute performance evaluations with input from nursing staff/providers who work directly with employees within my assigned specific clinic areas.

Approve/disapprove time off while following policies within areas of supervision.

Give on the job training to new employees in accordance with established procedures and practices.

Hear and resolve complaints from employees referring only the more serious unresolved complaints and group grievances to manager.

Identify and analyze complex problems and develop innovative solutions.

Draw conclusion for recommendation to upper management of how to better serve our Veterans.

Initiate disciplinary measures such as warnings, counseling, admonishments, and recommend other actions in more serious cases; ensure all staff within section completes all mandated training.

Serve as the Coordinator of Clinic Appointments ensuring availability with clinical services chiefs to meet demand for health care services.

Provide requested training support to new supervisor and employees.

Properly prepare and presents written and oral reports, briefings, and recommendations.

Interact with technical support personnel, such as IT, PENTAD officers and Department Chiefs.

Review a variety of scheduling and planning documents to become thoroughly familiar with new or modified regulations.

Participate in preliminary and critical scheduling reviews and proposal evaluations, and recommends changes based on past experiences.

Promptly provides supervisory assistance and resolution of difficult and unusual personnel and scheduling problems and recommends accurate course of action.

Reports to manager on performance, progress and training needs of employees, and behavior problems.

Identify reasons for delays in processing veterans medical care requests, such as bottlenecks and initiates corrective action to alleviate problems.

Maintain contact with medical and other clerical sections to resolve problem areas in administrative aspects in providing medical treatment.

Independently carries out a wide variety of tasks involving atypical problems or complex situations.

Residential Manager (Chrysalis) 05/2015 to 06/2019

Chrysalis Hours per week: 30 – 40

448 E Winchester St Suite 200

Murray, UT 84107

Oversee the day to day operation of the residential program by supervising, instructing, modeling, and assisting Residential Support Staff.

Provide full range of administrative and supervisor duties which includes: delegate authority, selection staff, performance evaluation, and recommendation for awards or advancement and ensures that the Residential house runs smoothly and adequately staffed, provides staff feedback on performance.

Complete and reviews monthly reports and identifies discrepancies and come up with a plan of improvement for the next month

Ensures midterm and end of the year performance rating are completed and submitted before the due date

Monitors staff performance and suspense actions

Provides overall administrative management for the Residential

Implementing policies

Monitors all staff training completion and ensure they don’t have any delinquency

Serve as a purchase card holder and approving official for resident’s equipment and inventories

Prepare budget estimates for each client and make changes if needed

Responsible for developing, monitoring and achieving budget goals.

Provide life coaching skills and allowing each individuals/patient to venture out of their comfort zone into a new world of positive experiences.

Distributes and balances the workload among employees in accordance with established work flow or job specialization.

Support leadership with productivity programs and budget requirements for the clients’ house.

Conduct and oversee in-home client’s assessments.

Develop client’s plan of care and service agreements.

Oversee caregiver scheduling, case documentation, and acceptable file upkeep.

Maintains all client and staff records

Review and follow up on requisitions for any purchases done by client

Ensure the residential is adequately stocked with food supplies, equipment and others necessary items for client

Managing client resources and conduct inventory and cost control in a monthly basis

Establishes and oversees procedures for the client receipt monthly

Purchasing resources and supplies for the client resident

Administering the staff workload

Retain skilled and non-skilled homecare professionals and caregivers.

Maintain a high level of quality for the program.

Implement person centered plans and ensure person’s medical, financial, and recreation needs are met.

Ensure that appropriate staff ratios and staff training are being fulfilled.

Coordination with professional staffs, including various state workers, school, therapist, family, court and residential placements are vital for a person to be successful.

Provide appropriate support for the individuals to help them gain greater independence by making a different in applying the Chrysalis Values.

Medical Support Assistant 02/2014 to 10/2015

VA Medical Center Hours per week: 40

500 Foothill Drive Grade GS 06

Salt Lake City, UT 84148 Civilian

Managing the call center, scheduling, appropriate referral, demographic capture, pre-registration, clinic cancellation and profile processes.

Utilizes statistical data to compile daily, weekly, and/or monthly reports as requested for all program quality improvement processes.

Creates service specific databases, tracks and trends issues related to program effectiveness and implementation.

Work closely with staff members performing administrative details that are essential to the orderly and efficient accomplishment of the department goals.

Completes patient admission or registration process by reviewing accounts and other compliance-related documents for completeness and accuracy.

Monitors patient flow adjusts workflow accordingly and notifies the clinical staff.

Coordinates patient appointments through a computerized patient record system.

Schedules patient appointments and ensuring accurate and timely scheduling of patients’ appointments.

Communicates with patients in a confidential professional manner using tact and diplomacy.

Participating in team huddles and team meetings to manage and plan patient care.

Lead/Senior Mentor Psychiatric Technician 06/2009 to 02/2014

Utah State Hospital Hour per week: 40

1300 E Center St

Provo, UT 84603

Provide life coaching skills and allowing each individuals/patient to venture out of their comfort zone into a new world of positive experiences.

Provide full range of administrative and supervisor duties which includes; delegate authority, selection staff, performance evaluation, recommendation for awards or advancement and ensures that the unit runs smoothly and adequately staffed.

Observing, monitoring, and reporting patient behavior; participating in and supervising patient activities; teaching daily living skills; intervening in crisis situations; assisting in maintain a therapeutic, safe, and secure environment.

Serving as the operations administrative point of contact for the unity and performing duties related to all logistical operations of the unit.

Providing advisory services to all levels of management regarding the requirements and implications of the administrative/office services provided.

Perform groups that encourage patients to use their coping skills when having hard time coping with life.

Participates in interdisciplinary committees to incorporate unit and nursing service ultimate goals.

Provide specific instructions for ongoing operations of the unit.

Train new hires and organize in-service and trainings for current staff.

Coordinate therapeutic and health related programs and activities.

Reviews patient charts and follows individual treatment plans, encourages and assists patients in completing scheduled treatment activities and goals.

Properly manage aggressive, self-abusive, and non-complaint individuals and be able to implement and followed prescribed behavioral programs.

Supervisor (Evening Shift) 08/2007 to 06/2009

Provo Care Center Hour per week: 40

256 E Center St

Provo, UT 84606

Implementing and evaluating active treatment programs for patients/individuals include development, documentation, execution and assessment of Treatment Plan.

Collaborate, communicate and demonstrate interpersonal skills with all health care professional to ensure best quality and continuity of care for each patient.

Leads performance improvement efforts and incorporates staff weekly suggestions in improving quality care for all patients.

Serving on and/or chairs facility committees, task forces, and work groups

Providing advisory services to all levels of management regarding the requirements and implications of the administrative/office services provided.

Preparing reports and correspondence.

Provide individual coaching, conducts staff meetings and provides information and feedback for staff members.

Schedule and supervise the daily work of 15 Direct Care Staff members providing care for patients in a nursing home setting.

Guide and support everyone with daily activities including meal planning, shopping, social activities, personal finance and much more.

Serves as a resource to clinical staff regarding eligibility, policies and procedures.

Act as liaison between employees, supervisors and healthcare professional staff.

Intervenes and resolves problems/issues between patients and clinical support staff.

Coordinating educational requirements for staffs.

Hire and train new employees.

Concessions Supervisor 08/2003 to 12/2006

Polynesian Cultural Center Hour per week: 40

55-370 Kamehameha Hwy

Laie, HI 96762

Recognized for achieving the highest individual concession sales five times

Lead and manage concessions booth, maintaining inventory and cost control for the village’s concession booth.

Serving as Point of Contact for Concession Booth supplies inventory and ordering.

Reviewing progress of all concession booth obligations, identifying trends indicating a deficit in the future funds, making corrective actions when needed.

Performing an analyzes Care of Supplies in Storage Units daily

Conduct audits/inspections of all Storage and identifies material discrepancies

Planning and Coordinating special storage and distribution activities to meet the company requirements

Preparing monthly presentation of reports and recommendation to the upper management

Purchasing supplies for all the Concession Booth

Inventory and cost control for the Tongan Concession Booth

Managing all the Concession Booth resources

Ensures safe food handling and sanitation of the food stand areas.

Ensures food services operations is accordance with the policy.

Train new hires how to become an exceptional customer service.

Welcoming people to the Polynesian Cultural Center.

Ensuring compliance with budgetary and regulatory restrictions.

Volunteer Service

Salt Lake City Veteran Affairs 04/2015 to 05/2013

Certified PMDB(Prevention Management Disruptive Behaviors) Trainer

Shadow Supervisor Medical Support Assistant

Administrative Internship:

Veterans Affairs Hospital, SLC, Utah (25-30hrs/week) 05/2013 to 08/2013

Training in the following administrative areas: Finance, Human Resources, Patient Care Services, Patient Safety, General Administration, Diversity and Mental Health.

Studied parking policies and conducted weekly surveys on parking space usage.

Revise and change administrative policies, develops and update local policies

Completed a presentation for committee members summarizing statistics on the surveys conducted, and recommended policies changes that would better serve the campus community.

Participated in planning meetings for a mental health outreach program

Attended weekly staff, Executives Board meetings, strategic planning meetings, and diversity meetings.

Implementing policies designated by higher level personnel.

Salt Lake City Veteran Affairs Nursing Home (5hrs/week) 05/2013 to 06/2013

Assist Veterans in daily activities includes play games with them, visit with veterans who needed company.

Shadowed the Utah State Hospital Superintendent (8hrs/week) 05/2013 to 06/2013

Attended budget and psychiatrist meetings.

Studied the daily operations of the hospital.

Learn administrative roles and responsibilities.

BYU-Hawaii Student Services Committee (20hrs/week) 01/2004 to 12/2006

Conduct weekly students meeting of how to provide service opportunities for students and to meet service needs for the University and the Community.

Helped organize and manage service projects for the University and the Community.

Implement and plan projects that would help better the Community and the school.

Conduct services that will help student who struggles academically during school year.

Plan and Coordinates school/clubs’ activities.

BYU-Hawaii Tongan Club (25-30hrs/week) 08/2003 to 12/ 2005

Plan and coordinate club activities.

Helped organize and manage the club service projects.

Coordinate volunteer’s opportunities with the Community.

Manage the Club budget.

Conduct weekly meetings with the Club Committee.

LDS Mission: Fresno, CA (15-20hrs/week) 02/2000 to 02/2002

Church of Jesus Christ of Latter-Day Saints. Provided over 400 hours of service in healthcare settings including: hospitals, nursing homes and rehabilitation centers.

Assist patients with their meals.

Played games with patients at their request.

Visit with patients with no families or visitors and keep them company.

Community Enhancement: Nukunuku, Tonga (20-25hrs/week) 01/1997 to 02/2000

Project Coordinator/Manager.

Helped organize and manage service projects for the community.

Conduct weekly meetings with the communities discussing progress.

Follow up with each member of the Committee weekly to find areas of improvement.

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