NAVAID SHAH **** Shiloh Crossing Way

SENIOR BUSINESS MANAGEMENT Cumming, GA-30040.

Cel: 404-***-****, Home :770-***-****

Email: ad10q1@r.postjobfree.com

US Citizen

Summary

Over 14+years of extensive experience in Analysis, Designing, Developing, Implementing, Maintaining, Supervising and Trouble Shooting in various Computer based systems. This includes about five years experience in Project Management and supervision.

Strong requirements-gathering and analysis skills.

• Hands-on configuring / implementing Order To Cash (OTC) solutions: Order management (quotes, sales orders, scheduling agreements), Billing, Pricing, Partner functionality and determination, Organization structure including Plants and Shipping Points, ATP, condition technique (pricing, output, inclusion/exclusion), copy control, item categories, schedule line categories and Distribution, Deliveries, shipping, LE-TR module (Shipment documents, Shipment Cost documents), transportation planning, routes and route determination, warehouse management and packing.

• Extensive cross-functional SAP R/3 knowledge, particularly with FI/CO and MM modules.

Extensive experience in the Development, Implementation, Testing and Maintenance of BPCS, PKMS, TOPAS and various other Online/Batch system on IBM AS400/i-Series using AS/SET, RPG-ILE/IV/III, CL/400, SQL/400, QUERY/400, FTP, DDS, DFU, SDA, RLU, PDM, SEU, Change Management, Client-Access, ERP and IBM/third party Utilities.

Excellent Management, Technical and Communication Skills.

Sound technical knowledge & experience in full life cycle Software Development, Project Management, Design, Analysis, Implementation, Integration, Interface-development, Database Design, Maintenance, Documentation and Re-engineering of legacy systems.

Strong programming and problem solving and Analytical skills, developed effective systems and database design for large to medium size projects that shaped production and time critical data processing.

Well developed interpersonal and communication skills, self-motivated, able to set effective priorities to achieve immediate and long-term goals.

Ability to work under high-pressure environments and having dealt with diversity of professionals, clients and team members.

Proven track record to launch and deliver multiple tasks/projects on time and within budget.

Systems/Software Skills

IBM-iSeries/AS400, RPG-ILE/IV/III, CL ILE, CL/400, SQL/400, DB2/400, Stored Procedure, QM-Query, Query/400, COBOL/400.

SAP SD, SAP CRM, SAP BI

Remote Database Connectivity, Remote Debugging, DDM, TCP/IP & SNA, Lotus Domino.

ADTS/400(DDS, RLU, SDA, PDM, SEU), EDI (GENTRAN), FTP.

Turnover, Implementer, ACMS, Hawkeye, DBU, Fax/400, Optical Media Connectivity with AS400.

ERP-JDA/MMS & Win/DSS(Retail), Lawson(Financial/Payroll), D&W(Distribution/Warehousing).

Some experience in PKMS.

MS-Office, MS-Project, Power Point, Visio, MS-Outlook/Exchange.

Agile, Jira

Professional Certifications & Training

JDA (MMS, Technical/Operation, Advance Logging/SDI).

Course in SAP SD

Course in SAP CRM

Course in SAP BI

Attended a boot camp in Agile

Completed courses in Scrum Master and Salesforce Admin

AS/400 Systems and Languages.

System Analysis and Design (SAAD).

Attended a seminar on TCP/IP.

Professional activities

Professional Member of IBM iSeries/AS400 Network.

Education

Masters Degree in Business Administration

Bachelors Degree in Business.

Post-Graduate Diploma in Computer Programming & Applications.

Professional Experience

A4 IT Solutions Inc

Senior Business Management - Release Manager.

Aug.2012 - Present

Responsible of the Code releases and project management of the OPUS Application. Reinforce protection of applications and data in daily activities, improving or maintaining good audit scores and completing identified activities for Sensitive Personal Information (SPI) remediation, Records Information Management (RIM), User Access Management (UAM), and logging platform migration. For each release before going to production my daily activities include verifying all SPI information was sent out correctly. All records were save base upon the RIM policy and all my assigned user accounts were approved thru UAM. Ensured 99.99% MCA availability. Ensure successful end to end delivery for all key initiatives, major and incremental releases. Successfully partnered with other delivery teams in the delivery of major and minor releases. Achieved 99.99% availability for mission critical application by making sure all the major and minor releases are delivered on schedule. Supported several releases in OPUS, SSK, OM, LMT, CPS, CSCR, Retail Commander and Solution Center. Supported post deployment issue resolution with effective tracking and communication.

Managed the Oasys project from inception to implementation employing the SDLC process. Performed the feasibility study of the project, gathered the requirements of the project with documentation. Handled the full life cycle of software development, Analysis, Design, Integration, Interface development, Database design and the QA testing until implementation. Served as a main contact person for issues, enhancements, support and maintenance from other IT teams and business users. Facilitated meetings, regular status meetings with updates to the management and effectively communicated with various teams. Delivered the project on time with effective, informative and well-organized presentation to IT and non-IT users, resolved / escalated issues in a timely fashion. Provided 24/7 support after implementation. The implementation of Oasys project saved our company resources and revenue spend in duplicating efforts.

AT&T – Alpharetta-GA.

Aug.-2004 – 2012

IT Manager

Responsible for managing 4 contractors, 3 employees.

Responsible for hiring, mentoring, training and timesheet approvals for contractors.

Initiates and implements improvements in all areas of IT responsibility.

Serves as main point of contact on all IT-related matters for the office assigned.

Responds/acts on upper-management direction.

Identifies and provides standards for gathering information for use in trend analysis and reports information to Company management.

Production Support of Production Tables Group.

Maintenance and Sustainment/Development of Production Tables.

WLP Issues and Support.

Create Rate Plans and Features

Responsible for Analysis, Development, Design, Maintenance and support of the Commissions System of Cingular Wireless.

Also responsible for the extraction of data from the Care Billing System and transfer to Oracle based system Horizon.

Facilitates team meetings effectively.

Holds regular status meetings with team.

Keeps team well informed of changes within the organization and general Etensity news.

Effectively communicates relevant IT-related information to superiors.

Delivers engaging, informative, well-organized presentations.

Resolves and/or escalates issues in a timely fashion.

Understands how to communicate difficult/sensitive information tactfully.

Relays relevant IT-related information to the company in a timely manner.

CPships, Tampa-FL.

Jan-2004 – Aug.2004

Senior Systems Analyst.

. Technical Analysis of the entire shipping software for reengineering.

. Documenting the functionality of the software to be rewritten in JAVA.

. Creating the flowcharts of the whole system.

. Responsibilities includes analysis of enhancements, program coding using ILE, unit testing and resolving the trouble tickets.

. Team member in the development, analysis and design of Canada Customs 24-hour rule and US Trade Act using Gentran..

Team member in the development, analysis and design of Panama Canal and Hong Kong Customs.

Datamatics Consultants, Atlanta, GA

Jan 2002 - Aug 2003

Senior Analyst/Programmer

Managed Payroll and ATM software (HUB) project for HSBC based on AS/400 & RPG.

Enhancement and maintenance of the Payroll System including the salary generation and tax modules on IBM AS/400 using RPG/400/III, QUERY/400.

Responsibilities included to analyze the enhancements, program coding, testing and provide on-going production support to this Payroll System.

Worked on the ATM Interface Module. This interface handles the ATM transactions and provide an interface between the ATM Processor and HUB.

Responsible for the interaction with users, program design & coding using RPG/400 and QUERY/400

Books-A-Million

Birmingham, AL

12/1998 – 08/2001

Project Manager/Sr. Programmer Analyst

Project Manager, System Analysis/Design, in-house software Development, Support, Troubleshooting, Maintenance and Q&A-testing in i-Series/AS400 and its integrated environments.

System study, business analysis, development and implementation of Retail merchandising management system (JDA-MMS) in AS400/RPG and its integrated environments.

Developed customized modules for managers and users by integrating MMS and other applications database extensively utilizing multi-subfile concepts.

Analyzed and enhanced Automatic Replenishment and Inventory update process. Merchandising department can access correct inventories in stores, set more parameters in Automatic Replenishment Process and query inventories by different methods.

Designed and developed full life cycle inventory control and store’s inventory cycle count project that saved inventory counts outsourcing expenses twice in a year for all stores.

Used Modular coding techniques in RPG-ILE/IV by developing modules and procedures.

Accomplished Y2K Project for all in-house developed applications, interfaces and packaged software.

Developed many utilities programs and tools to optimize systems resources and processing time for time critical applications software. Mentor and support other developers in team.

Pharmacia & Upjohn

Kalamazoo, MI-49002

Project leader

7/1998 – 11/1998

Customized and enhanced various management reports including Invoice Print, General Ledger and EMMIS utilizing ASSET/ BPCS and SQL.

Enhanced AR and AP reports and development of new reports

Procedural changes to General Ledger

Enhancements to existing Budget Expense Reports

Development and enhancement to vendor tax re-tension

Mcleod USA

Cedar Rapids, IA-52405

6/1997 - 6/1998

Supervisor for 4 Analyst / Programmers

Senior Analyst / Programmer

Participated in the implementation of Opticonnect Project

Developed and maintained telecom software used for customer line assignment, leasing and billing AS/400, RPG III, RPG IV ILE

Analysis of user requirements and assigning task to the Programmers AS/400 RPG environment

Development as well as maintenance on the existing system on the AS/400, RPGIV, CL, SQL and Embedded SQL

Testing at various levels of the telecom software developed in RPG

Training the users and Business analysts on new modules added to the telecom software

Design, Development and testing of Third Party Verification process.

Development on EDI package RPG IV ILE

Systems trouble reporting and tracking system for the AS/400, RPG III, RPGIV. All system problems reported from the help desk and routed to support groups for analysis/resolution.

Security Related issues of AS/400

Administered change management system using Turnover and security related issues.

Library Management; Performance Analysis; Change Management Operations using Turnover

Worked on Lotus Notes Trouble Ticket referral system and status

Responsible for the Optical storage management and RDARS

Boeing -AlSalam Aircraft Company

(Riyadh) K.S.A.

Programmer/Analyst on RPG/400 (AS/400 Model (F70)

5/1996 – 4/1997

Responsible for analyzing, modifying and maintaining the existing aircraft maintenance software called AIRSOFT on AS/400 with ASSET, RPG III, RPG IV and to customize and maintain JD Edwards financials. The AIRSOFT system is a computerized software application package in all management aspects of civil and military aviation. The maintenance operations (MOS) module of AIRSOFT consists of fleet utilization, maintenance planning, work order update, purchase and inventory, third party revenue billing and technical reliability monitoring.

Responsibility includes handling all the security setups and to manage all the security related issues. Security is the prime concern in the company as the aircrafts maintained were made in US and Britain. This software was purchased from U.S.A.

Toyota – ALJ Co. Ltd.

(Jeddah) K.S.A.

Systems Programmer on RPG/400 (AS/400)

10/1992 - 4/1996.

Responsible for analysis, design, development and maintenance of the TOPAS/400 System which is installed in 20 of our TOYOTA Centers and 18 of our Dealers in different parts of Saudi Arabia.

Responsibility includes new development, installation of Software on New Sites, setting up the security for the users, training the users, interacting with users and team members for addition / modification of programs, solving user problems, ensuring daily data transmission from Japan using EDI Data transfer facility through mailbox and the data communication between TOYOTA Centers / Dealers to Central Parts Depot (CPD) and vice versa using leased lines and dial up lines in an AS/400 RPG III environment.

Involved in the conversion of TOPAS System from S/36 to Native Mode (AS/400) at CPD.

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