DANEINE

ORLANDO

ad10pu@r.postjobfree.com

970-***-****

Gill, CO 80624

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

PROFESSIONAL SUMMARY

Eaton Parks and Recreation Center - Front Desk/Welcome desk Clerk Eaton, CO • 10/2021 - 08/2023

Christus St Francis Cabrini Hospital - Pediatric Clinic Administrative Assistant

Alexandria • 10/2019 - 05/2021

WORK HISTORY

Interacted with customers by phone, email, or in-person to provide information.

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Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.

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Routed business correspondence, documents, and messages to correct departments and staff members.

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Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

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Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.

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• Assisted with onboarding of new employees.

Informed and supported business leaders through consistent communication and administrative support duties.

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Processed forms required for insurance approvals for scheduled procedures and office visits.

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• Used electronic systems to enter provider orders. Answered high volume of telephone calls and directed callers to appropriate personnel.

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Answered telephone calls to offer office information, answer questions, and direct calls to staff.

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Coordinated patient scheduling, check-in, check-out and payments for billing.

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• Adhered to strict HIPAA guidelines to protect patient privacy. Provided prompt, polite and professional in-person and telephone customer service.

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Updated patient information and insurance details for accurate electronic medical records.

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Received, recorded and filed medical payments by check, cash, and credit card.

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Performed various administrative tasks by filing, copying and faxing documents.

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SKILLS

• Database Entry

• Administrative Support

• Office Equipment Operation

• Confidentiality

• Organizational Skills

• Telephone Etiquette

• Administrative Tasks

• Customer Satisfaction

• Cash Handling

• Multitasking Abilities

• Customer Service

• Dependable and Responsible

• Verbal Communication

Virginia College - Birmingham

Birmingham, AL • 09/2012

Associate of Applied Science:

Medical Administration

Curriculum designed to prepare one

for administrative duties in a

medical facility. Medical

Terminology, Coding, Medical

Transcription, Medical

Administration/supervision,

Customers service, were some

curriculum highlights.

Northeaster Junior College

Sterling, CO • 05/1990

Associate of Applied Science:

Business Administration

Classes included Business Law,

College Algebra, Accounting,

English, Speech

EDUCATION

VA Medical Center - Medical Support Assistant

Pineville • 10/2014 - 03/2016

VA Medical Center - Medical Support Assistant

Grand Junction, CO • 08/2010 - 04/2014

Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

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Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

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Used electronic systems to enter provider orders and retrieve test results

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Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.

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Determined nature and urgency of patient requests to refer patients to appropriate medical staff.

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Used CPRS and Vista to maintain and record patient data and generate reports.

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Interviewed patients to verify and update clinical and demographic records.

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• Built positive rapport with patients.

Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.

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Performed medical records management, including filing, organizing and scanning documents.

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• Scheduled appointments, registered patients.

Answered telephone calls to offer office information, answer questions, and direct calls to staff.

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Worked three different divisions within VA: Primary Care, Compensation and Pension, Ambulatory Surgery

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Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.

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Used CPRS and Vista Medical Records to maintain and record patient data and generate reports.

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Interviewed patients to verify and update clinical and demographic records.

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Built positive rapport with patients to make patients feel comfortable.

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Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.

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Performed medical records management, including filing, organizing and scanning documents.

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Verified patient insurance coverage and collected required co-payments.

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• Scheduled appointments and registered patients.

Answered telephone calls to offer office information, answer questions, and direct calls to staff.

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Liaised with patients and addressed inquiries, appointment requests and billing questions.

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