HECTOR REYES

727-***-**** ad10oz@r.postjobfree.com FAYETTEVILLE, NC 28306

SUMMARY

Friendly and efficient cashierc devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding company standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

SKILLS

Line Management

Ingredient Preparation

Kitchen Operations

Food Presentation

Customer Consulting

Customer Relations

Store Maintenance

EXPERIENCE

Line Cook, Ruby Tuesday, July 2015-Current

FAYETTEVILLE, NC

Maintained clean and orderly appearance throughout kitchen and dining area. Maintained accurate records of daily production sheets including waste logs. Sanitized kitchen counters and preparation areas to prevent foodborne illness and cross- contamination.

Operated fryers and grills according to instructions to maintain safety and food quality. Assisted in preparation of menu items ranging from burgers to sandwiches. Grilled and deep fried various foods from meats to potatoes. Followed proper food handling methods and maintained correct temperature of food products.

Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.

Monitored product freshness and rotation dates to maintain quality assurance standards. Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.

Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.

Store Associate, Citgo Gas Station, July 2016-December 2023 HOPE MILLS, North Carolina

Provided cash register operations and handled customer payments. Prepared merchandise for purchase or rental.

Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Improved customer service feedback scores through outstanding service. Reconciled daily sales transactions against cash registers totals. Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.

Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.

Stocked shelves with merchandise and maintained inventory levels. Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Assisted with loading and unloading deliveries from vendors. Addressed customer complaints in a professional manner. Ensured the cleanliness and tidiness of the store. Answered store and merchandise questions and led customers to wanted items. Engaged positively with each customer, providing professional and polite support for sales and service needs.

Assigned duties such as restocking shelves or cleaning work areas to team members. Stocked shelves and supplies and organized displays to focus customer attention on specific items.

Answered telephone to give callers store information and look up order details. Front Desk Supervisor, holiday inn I 95, May 2008-August 2015 FAYETTEVILLE, NC

Managed guest check-in and check-out procedures, reservations and payments. Developed lasting relationships with guests that built loyalty and drove hotel revenue. Coordinated room assignments by considering guest preferences and special requests whenever possible.

Participated in subordinates' tasks to facilitate productivity or help overcome difficulties. Provided concierge services for guests.

Oversaw cash and credit card payment transactions at the front desk. Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.

Welcomed large volume of guests and improved overall customer service. Supervised daily operations at the front desk including check-ins and checkouts, reservations. Greeted and welcomed guests in a friendly, professional manner. Trained employees on best practices and protocols while managing teams to maintain optimal productivity.

Resolved guest complaints promptly and followed-up to verify restored satisfaction. EDUCATION AND TRAINING

Some College (No Degree)

Accounting, San Jacinto Community College, Houston, TX LANGUAGES

Spanish:

Professional

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