CW

CLARA WASHINGTON

ad10oy@r.postjobfree.com 267-***-**** Cameron, NC 28326

Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences. Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image.

Self-motivated professional

Computer proficiency

MS Office

Verbal and written communication

Scheduling

Office Supply Ordering

Administrative tasks

Professional communication

Greeting customers

Appointment Scheduling

Experience in Leadership

Team Building

Customer Service

Performance Monitoring

Staff Training

Overseeing Daily Activities

Cash Handling

Conflict Resolution

Overtime Management

Complex Problem-Solving

Teamwork and Collaboration

Coaching and Mentoring

Shift Scheduling

Call Center Operations

Walmart Cameron, NC

Overnight Team Lead

11/2022 - Current

Maintained positive working relationship with fellow staff and management.

Evaluated needs of departments and delegated tasks to optimize overall production.

Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.

Sonic Automotive Charlotte, NC

Title Clerk

05/2022 - 09/2022

Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales. Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved. Collected purchase funds and verified confirmed lienholder payoff before processing title.

Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.

Carmax Pineville, NC

Lead Business Office Associate

10/2019 - 05/2022

Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment Reviewed invoices, payment requests, advance requests, expense reimbursements and proper coding, prior to approval. Answered telephone calls to field inquiries from clients, vendors and Summary

Skills

Experience

various other callers seeking information.

Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.

Received and routed business correspondence to correct departments and staff members

Best Buy Pineville, NC

Lead Business Office Associate

10/2013 - 09/2019

Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.

Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter. Streamlined recruiting processes for entire team.

Tracked receipts, employee hours and inventory movements. Provided clerical support to company100+ employees by copying, faxing and filing documents

Ralph Lauren Philadelphia, PA

Customer Service Lead

10/2011 - 05/2013

Stepped up to assist customer service manager with complaints and issues during times of department short staffing.

Planned schedules and workflows based on expected customer demands. Checked status of orders and back-ordered products to coordinate efficient shipments.

Helped operators handle incoming calls and managed escalated needs with targeted resolutions.

Simon Gratz High School Philadelphia, PA

High School Diploma

06/1998

Education and Training

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