Customer Service Personal Assistant
Resume:
Marissa Coffman-Spence
San Saba, TX *****
********@*****.***
Top producing sales professional and expert in customer relations. Dynamic communicator who consistently exceeds goals and company expectations. Authorized to work in the US for any employer
Work Experience
Caregiver/Personal Assistant
Visiting Angels - Marble Falls, TX
March 2023 to Present
Accounting Clerk
JSP - San Saba, TX
May 2022 to October 2022
Responsible for billing and coding for payment, scanning, and filing. Cashier/Customer Service
Lowes Marketplace - San Saba, TX
November 2021 to April 2022
Gas station attendee
Receptionist/Title Assistant
Pecan Capital Title
October 2018 to February 2019
San Saba, United States
Copied, logged and scanned supporting documentation and placed all information in client files. Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Routed incoming mail and messages to relevant personnel without delay. Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
Received and routed business correspondence to correct departments and staff members. Provided clerical support to four company employees by copying, faxing and filing documents. Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
Collected [Product or Service] payments from clients and updated account balances. Sorted, received and distributed mail correspondence between departments and personnel. Escorted visitors to specific offices or meeting rooms. Personal Banker
First Convenience Bank - Dallas, TX
July 2018 to August 2018
Promoted all financial products by maintaining excellent service offering knowledge. Balanced cash drawers and vault accounts on daily basis with zero discrepancies. Conducted detailed financial reviews for business clients to sell appropriate products to fit clients needs.
Maximized revenue through improved sales techniques and branch productivity. Worked closely with management to strategize sales techniques to increase branch production and customer service.
Established rapport with new clients to increase satisfaction and loyalty. Rewarded with “Best Dressed” certificate after only one month of employment. Energy Advisor (Door to Door Sales Rep)
Just Energy - Dallas, TX
September 2017 to May 2018
Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
Visited customer locations to evaluate requirements, demonstrate offerings and propose strategic solutions for diverse needs.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Upheld high standards of customer service by promoting and upselling new products and services. Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
Server/Barista/Cashier
Bread to Dough - San Saba, TX
September 2016 to December 2016
Customer service, drink preparation, cleaning, drive thru Burrito Roller
Freebirds World Burrito - San Angelo, TX
August 2016 to September 2016
Rolled burritos, prep, cleaning, customer service, cashier Starbucks Barista
Starbucks - San Angelo, TX
January 2016 to August 2016
Education
High School Diploma
San Saba High School - San Saba, TX
2015
Skills
• Empathy
• Active Listener
• Creative
• Upselling
• Banking
• Financial Services
• Problem-solving
• Reliability
• Flexibility
• Team Work
• Database Administration
• Strategic Planning
• Typing
• Sales
• Customer service
• English
• Barista Experience
• Accounting
• Databases
• Coding (Less than 1 year)
• Billing (Less than 1 year)
Certifications and Licenses
CPR Certification
Additional Information
Skills
Sorting and labeling Team standards
Mail handling Attention to detail
Correspondence distribution Telephone skills
Professional demeanor Personable and outgoing
Database administration Data entry
Inventory management Client development
Documentation and reporting Interpersonal skills
Bookkeeping Customer rapport
Customer and client relations Strategic planning
Time management Highly competitive
Conflict resolution Goals and performance
Multi-line telephone systems Self-motivated
Verbal and written communication Night and safe deposit procedures Shorthand writing Cash handling
Customer service Financial services
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