Marshall's Department Store, Portsmouth, VA

March 2007- Sept. 2010

Customer Service Representative (Part-Time)

Processing, settling and securing cash tills and monies properly. Cash handling, sales, stock, merchandising, word process cor respondence, memos, reports for sales department, customer service, training of new employees, cashiering, markdown merchandise with handheld scanner, refunds and exchanges, answering the phone, typing 50wpm, price checking, greeting customers, addressing customer queries, and performing clerical duties. Credit processing and working on displays for plan-o-grams. Ensuring and maintaining a clean and orderly work area. Unloading trucks, shipping and receiving, preparing end of month reports and using manual and electric pallet jacks. Working in the cash office, and making bank deposits. Worked 25 hours per-week. Northrop Grumman Shipyard, Newport News, VA

November 2005- Sept. 2009

Warehouse Specialist (Full-Time)

Stocking, issuing materials to different crafts in the shipyard, forklift driver, processing invoices, documents in shipping and receiving, inventory control, data entry, customer service, reorganizing ware house layout, perform supply clerical duties, operate manual or electric pallet jack. Take phone orders, arrange for rush and special deliveries. Process correspondence, memos and reports. Control fulfillment of back orders. Organized material for trade shows, typing 50wpm, assist customer by answering basic questions, SAP, Oracle, Maintains a safe and clean work environment. Operates a mini computer system, prepare orders by processing requested supply orders. Main tains quality service by following organization standards and achieving speed, and unloading trucks and trailers. Supervised 20 employees. Worked 40 hours plus over time.

Northrop Grumman Shipyard, Avondale, LA

April 1993- Aug.2005

Warehouse Specialist (Full-Time)

Maintains quality service by following organization standards and a chieving maximum speed. Stocking, issuing materials to different crafts in the shipyard, forklift driver, processing invoices, documents in shipping and receiving, inventory control, data entry, customer service, reorganizing warehouse layout, perform supply clerical duties, operates manual or electric pallet jacks and maintains adequate stock. Supervised 28 employees, typing 50wpm, SAP, Oracle, maintains a

REFERENCES

Warehouse Specialist (cont'd)

safe and clean work environment. Take phone orders, arrange for rush and special deliveries. ·Control fulfillment of back orders. Assist customers by answering basic questions, operates a mini computer system, research for lost and damaged material. Prepares orders by processing requested supply orders. Responsible in the daily re sponsibilities of managing the whole warehouse. Worked 40 hours plus over time.

Service Merchandise Company, (High Volume), Harvey, LA Aug. 1985- April 1993

Store Manager (Full-Time)

Supervised a staff of 45 sales associates. As manager, I developed and maintained performance standards for the entire store, increased productivity, and improved service levels through quality improvement program. Also responsible for hiring, training, and performance, evaluations. Resolved complex customer inquiries, jewelry sales, in teracted with various departments to investigate and eliminate problem issues. Performed computer input, refunds and exchanges, end of month reports, customer service, answering the phone, driving forklift, greeting customers, opening and closing of store, payroll accounting, bank deposits, employees' schedules, making sure the safe balance out at end of shift, ordering change for safe, performs account main tenance duties, typing 50wpm, operates a cash register, cashiering, inventory control, data entry, merchandising, working on plan-a-grams, shipping and receiving, public relation, employees' schedules, full operational responsibility, including handling of large amount of cash. Handle all credit processing, merchandise return authorizations. Co ordinated order processing and manufacturing schedule to ensure prompt delivery of merchandise. Worked 44 hours plus over time. Available along with credentials upon your request.