Latonyia Carr

Licensed Insurance Adjuster/Operations Supervisor

**** * ***** ********* **. apt 1812

Grand Prairie Texas, 75054

817-***-****

ad10o5@r.postjobfree.com

OBJECTIVE

I’m eager to Utilize my expertise in Leadership, Claims Adjuster, Communication, and providing excellent customer service, by using my Knowledge and expertise to contribute to the success of a company. I’m confident That my dedication to teamwork, continuation of learning new skills will make me a valuable employee.

EDUCATION —

EXPERIENCE

Tarrant County Community College-Southeast-AA Business Administration.

Texas Adjuster All Lines-

Lic# 2293854

Texas General Lines-Life, Acc., Health & HMO-

Lic# 1940168 NPN #17364536

Texas Real Estate-

Lic#741960 issued by TREC.

Six Sigma Green Belt Certified-QC16SGB-18071440.

Texas Notary Public-Commission expires 02/27/2024, Notary ID#13055701-1

10/2018-08/2023

Auto Adjuster/Catastrophe Adjuster • Auto Liability Adjuster/CAT Auto adjuster • Renfroe/ Handled State Farm Claims

Investigate, evaluate, FOL Comp, and settle Insurance claims, related to Coll, Comp, and CAT claims.

Determine Liability.

Determine the if coverage/Policy limits are available for loss.

Contact Claimants, OIC companies, Witness, NI. All parties of claim.

Authorize payments, for repairs, and rental.

Review Documents, Photos, PR, witness statements, Estimates, supporting documents pertaining to claim.

OBC, IBCs, sending correct correspondence based on Jurisdictions.

Documented Vehicle damages and supporting information to move claim to next level.

Actively Listened to NI/Claimants all parties to claim and provided empathy during their time of Loss and advised the parties of the process.

Licensed Home State-TX

Licensed in Non-Resident States-AL,AR, CA, GA,IN,KY,LA,MS,NM,OK,SC, WV

Pending Lic-MI,FL

09/2013-02/2022

Call Center Licensed Insurance Supervisor • Operations Supervisor • Dialog Direct (BCBS, Allianz, Trans America, EHealth, Optium,)

Managed over 20 employees in a call center environment/WFH.

Manages Call Center Metrics/KPIs- Call AHT, Adherence, Quality goals, attendance. Performance.

Managed Time off request, Attendance, Payroll.

Participated in Hiring, Coaching, Agent Monitoring. Provide feed back to assist the Agent in elevating his or her skills.

Handled Escalated Calls or situations.

Exceeding/Meeting Metric Goals/KPIs, managing a team of 20 or more, by providing feedback, coaching to assist with there development in their position. Being an effective leader/supervisor by establishing the goals, enforcing the goals through effective communication.

KEY SKILLS —

COMMUNICATION

Effective Leader

Multitasker

Excellent communicator

Critical Thinker

Problem Solver

Conflict management skills

Time Management Skills

Meeting/and exceeding Goals.

I have been able to communicate effectively during urgent times by showing empathy, and Listening to Customers concerns and complaints. I’m able to utilize my Critical thinking skills to resolve issues in a timely and effective way.

LEADERSHIP

My Most effective leadership qualities-Being able to Motivate and drive others to reach their potential to elevate.

Being able to Lead with Integrity, and Humility.

Working with a diverse group of people and being able to communicate effectively.

REFERENCES

Available Upon Request

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