Customer Service Sales Associate

Jonathan Waller

**** ***** ***** *******

Sugar Hill, GA 30518

770-***-**** (Home)

404-***-**** (Cell) ************@*****.***

Objective: To continue to build a solid foundation in the industry.

2021 – Present Prestigious Flooring & Design LLC – Alpharetta Ga

Sales Associate

Responsible for day to day operations of the showroom. Assisting customers with design and flooring needs. Work with remodeling and reclamation companies with flooring needs. Warehouse work with forklift operations. Meeting with company representatives with providing flooring materials. Customer service is a key responsibility as well. Sales are the driving force for this company.

2014 – 2021 Hillman Flooring & Design – Sugar Hill GA

Design Associate

Responsibilities include educating customers on various product options to satisfy their requirements. Reviewing customers’ needs and wants to better assist them with the correct products selections. Specializing in carpet, hardwood, laminate, LVT, tile and vinyl products. Handles customers from the start of the project all the way to completion. Production management is a key in the full turnkey service that I was responsible. I handled merchandising the showrooms with meeting with vendors, all pricing and specials.

2013 – 2014 Flooring America Expo, Ideal Interiors, dba – Suwanee, GA

Production Support / Flooring Associate

Responsibilities included assisting retail customers with flooring selections, design and budget considerations. Handled flooring selections for insurance claim customers with multiple agencies. Able to work with insurance claims budgets to assist customers to stay within budgets or assist with upgrades. Use RFMS to enter track customer’s information and use Schedule Pro to schedule the installations with the installers. I am also responsible for communications with installers and provide them with scopes of work, pick tickets and work orders for the installations. I work with project managers and estimators with customer service issues.

2012 – 2013 Lowe’s – John’s Creek, GA

Flooring Sales Specialist

2009 – 2011 Excel Carpet Flooring, Atlanta, GA

Flooring Consultant

Responsibilities included retail and designer customers with selection and design of flooring needs in the showroom. Also, responsible for shop at home services where samples are brought out to the customer homes for selections and design help. Handled commercial customers with selections and design services as well.

2005 – 2009 Dalton Carpets, Inc., Norcross, GA

Flooring Consultant / Manager

Responsible for selection and design floor coverings to residential and commercial customers, such as carpet, wood, laminate, vinyl, LVT, VCT, area rugs and ceramic / porcelain tile. Duties include merchandising, performing as installation manager. Developed pricing and tracking databases in Excel for inventory control purposes. Also, responsible for merchandising the showrooms with meeting with vendors, all pricing and specials in the 4 different showrooms across Atlanta.

2004 – 2005 Outrageous Bargains, Duluth, GA Area Rug Sales Manager

1994 – 1996 National Guard, Lawrenceville, GA

1989 – 1991 United States Army, Fort Drum, NY. ADA

Education Liberty University working towards BS in Computer Management and Network Security.

Georgia Perimeter College

References Available Upon Request

Contact this candidate