P A M E L A C O L L I N S

910-***-****

ad10nz@r.postjobfree.com

***** ** *** ** ******* NC

28515,

Bayboro, NC 28515

PROFESSIONAL SUMMARY

SKILLS

Training and development Customer service excellence Cash handling POS system operations

Inventory control Regulatory compliance

Scanner operations Cashier training

Cash register operation Drawer balancing

Customer service Employee training

EXPERIENCE

Cashier, Walmart, Aug 2022 Current, GRANTSBORO, NC Accepted checks, debit and credit cards, and gift certificates in line with company policy.

Maintained high customer satisfaction levels by going extra mile to personalize service.

Processed cash register transactions on POS and provided correct change. Answered questions regarding special and seasonal products. Paid attention to surroundings to best serve customers and prevent shrink. Promoted store loyalty programs, credit cards and protection plans to guests. Kept up high pace to minimize customer wait times at checkout. Maintained clear checkout area for tidy presentation. Assisted customers to locate hard-to-find items.

Maintained knowledge of current products and proper pricing. Adhered to cash handling policies and procedures.

Cleaned and sanitized checkouts and other high-touch surfaces. Customer Service Manager, FOOD LION, Oct 1994 Aug 2021, Jacksonville, NC Coordinated and oversaw new customer service team member training sessions. Developed collaborative partnerships with customers and internal business partners to successfully solve complex problems.

Connected with prospective, new and established customers to assess and determine individual needs.

Used web-based and proprietary knowledge bases to locate account and transaction information for customers and colleagues.

Fostered productive business relationships and promoted long-term growth PC

opportunities.

Studied company products and services to maintain relevant knowledge and deliver top-notch service.

Built and maintained positive relationships with team members and supervisors. Oversaw day-to-day operations and assisted in challenge resolution to reduce potential downtime.

Liaised with regulatory agencies to address audits, compliance issues and ongoing operational requirements.

Led training and onboarding programs to assist new hires with meeting targets. Forecasted expected demands and created plans to accomplish objectives within set budgets.

Fostered inclusive and progressive work culture to boost employee morale and overall satisfaction.

Maintained data accuracy and accessibility with strong document control and file naming practices.

Tracked labor, sales and inventory and managed operations to maximize returns. Achieved department targets with strategic resource allocation and schedule management.

Communicated policy updates to department, answered questions and monitored compliance.

Managed employee performance through disciplining, coaching and counseling. Performed facility checks to verify cleanliness and client safety. Leveraged high emotional intelligence and conflict resolution to defuse conflict and address employee relations issues.

Improved employee skills and increased team value with new training opportunities and empowering leadership.

Reduced corporate risk by identifying and reporting compliance issues or violations. EDUCATION

LANGUAGES

English, Conversational

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