M

DaMesha

McPeters

mcpetersdamesha@g

mail.com

Dallas, TX 75287

SUMMARY

Detail-oriented Administrative Assistant with 4+ years of experience in customer service, call-center, client-facing, IT/Developing, Data-entry,Medical, Clinical etc. field experience. Efficient in performing the administrative and front-desk/back-end tasks of large-scale offices. Fluent in English, proficient inMSOfficeSuite,IT, Claims, Accounting, Coding, Databases, Spreadsheets, Word Processing and Presentation Software. SKILLS

● Project coordination

● Account maintenance

● Administrative support

● Financial Management

● PeopleSoft expert

● Clerical Support

● Claims Support

● Network security.

● Front-end development.

● Back-end development.

● Credit risk.

● Investment advisory.

● Financial markets.

● Microsoft

● HIPAA

● SEC IndustryRegulations Knowledge

● Complaint Resolution

● Data Entry

● Data analysis and exploration.

● Performing accounts payable and

receivable functions.

● Managing vendor accounts.

● Understanding financial reporting

(GAAP).

● Tax understanding.

EXPERIENCE

Client RelationshipAssociate

Plano, United States

Vanguard Group/ Oct 2022 to Apr 2023

● Account maintenance and follow up on securities transactions, transfers/rollovers, periodic payment plans and all other account operations.

● Consulted with outside parties to resolve discrepancies and create expert solutions.

● Logged call information and solutions provided into internal database.

● Verified transactions, disbursements andmonetarytransfers/contributions and entered information into databases and reports.

● Investigated and resolved customer inquiries and complaints quickly.

● Educated customers about billing, payment processing and support policies and procedures.

● Assist employees, retirees, and beneficiaries. with selecting a retirement or pension plan, while providing administrative support.

● Maintained KYC process of identifyingandverifying the client's identity when opening an account and periodically over time. General account maintenance, Specialty Pharmacist

Remote, TX

Caremark Pharmaceuticals/ Aug 2021 to Aug 2022

● Facilitates pharmaceutical care services, direct patient care programs, medication utilization systems within assigned services and care areas to assure drug utilization activities are alignedwithpatientcareneeds,evidence-based best practices, and regulatory standards.

● Reported adverse drug events to comply with regulatorypolicies and procedures. Identifies high-risk patients and implements interventions to improve quality and safety

● Maintained appropriate drug records and completed reports as necessary.

● Complied with pharmacy regulations to increase quality of health care and inhibit criminal abuse of drugs. Remained knowledgeable about health insurance and other third-party payment programs to facilitate purchases.

● Worked with automated dispensing systems to securely store medication and track narcotics and other controlled drugs.

● Reviewed and evaluated orders for non-formulary to identifygeneric alternatives. Evaluated drug therapy to drive appropriate medicine use. Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.

● Educated patients onmedication,tools and equipment to promote patient-centered care and increase adherence to treatment. Benefits Enrollment Specialist

Lewisville, Tx

Teladoc Health/ Sep 2018 to Mar 2020

● Operated as a liaison with claims and the customer servicedepartment to ensure claims were accurately processed.

● Handled applications, collected information, provided advice and determined candidates' eligibility for programbenefits.

● Oversaw processing of and preparation of newmemberenrollments.

● Completed dis-enrollments as needed.

● Verified and correctedmembereligibilityissuesatleastmonthlyorquarterly.

● Communicated withmembersanddoctorsregardingbenefits,copayment's, appointment scheduling and follow-ups as necessary.

● Utilized state enrollment systems andmanagedcareenrollment systems.Collecting information and qualifyingcandidates for programs and services; ensuring that the application is completed. Collected premiums on or before the effective date of coverage.

● Following core duties and responsibilities including, handling issues, questions, and providing detailed information on processes, and policies. Senior Retention Specialist/Sales

Lewisville, TX

Terminix/ Jan 2018 to Sep 2018

● Client billing/coding/scheduling

● Disputes/ delinquencies/payment arrangements

● Implemented employee incentive programs to promote positive work culture and increase retention.

● Assisted product development to build exciting customer offerings, increasing repeat business.

● Developed new strategies for customer retention activities.

● Established customer retention programs to improve loyalty and increase lifetime value.

● Identified changing customer needs and adapted service strategies to meet them.

● Built constructive customer relationships to improve loyalty and recommendations.

● Analyzed customer behavior and data to identify trends and develop customer retention strategies.

IT/Data Engineering (contract)

Richardson, TX

Samsung/ Jan 2017 to Jun 2017

● SQL/ V-Lookup/ Excel, voice control/recognition

● Maintaining computer systems, troubleshooting errors, and repairing the organization's hardware. Manage user accounts and permissions in Active Directory. Provide technical support for remote users via phone and email.

● Answering phone calls and emails. Providing a basic level of technical assistance to clients and customers. Responding to social media posts and gathering client information about technical issues. Helping clients and customers identify the technical issues.

● Setting up networks, updating old software and hardware, and implementing data security systems. Utilized quality control software to track and analyze product data.

● Checked software beyond testing scripts for interconnected problems not covered by established specifications.

● Investigated customer complaints to take necessary corrective actions.

● Monitored product quality at all stages of production process. Updated quality control records and reports.

Benefits Administrator

Grand Prairie, TX

Health And Human Services Commission/ Jan 2013 to Jan 2014

● Assist customers and verify information to establish eligibility for different financial andmedicalprogramsincludingtheSpecialNutritionAssistance Program (SNAP) TemporaryAssistance for Needy Families (TANF) andMedicaid. Clerical assistance, filing data, shredding documents/portfolios, shipping and receiving mail, packages, and other mail clerk services.

● Audited benefit programs and agreements to optimize servicedelivery.

● Audits financial, control, operating or other records and data to determine the efficiency and effectiveness of systems.

● Determines the eligibility of applicants and recipients for public assistance programs through interactive interviewingand fact gathering; maintains current knowledge of program regulations and procedures necessary for multi-program caseload administration; initiates and processes casework through an automated system

Accountants Assistant

Irving, TX

Ser-National/ Jul 2012 to Jul 2013

● Filing and shredding documents, as well as organizing and entering and outputting data using internal software systems

● Excel, PowerPoint

● Monitor and analyze the financial reports of a business enterprise. Audit assistants prepare the financial reports and ensure compliance with the tax regulations. Auditing documentation for revenue cycle compliance, also faxing, printing and typing records.

● Managed invoices, payments and deposits, maintaining accurate expenditure records. Presentedmonthly,quarterly and annual statements to support financial planning.

● Examining records, reports, receipts, or other documents and comparing them to company assets and liabilities. Prepares budgets and records and sends invoices for services or products rendered by company employees that have been approved by management

● Reconciling bank records, drafting financial documents and invoicing customers or collecting payments

EDUCATIONANDTRAINING

Jarvis Christian University

B.A. in Education

Hawkins, Tx, USA

2014-2016

Major: EC-6 andMinors:Social Work

GPA 3.5.

ACHIEVEMENTS ANDHONORS

Nonprofit Organization Outreach - Texas Organizing Project, Dallas Tx. Volunteer food stand crewmember-Dallas Cowboys Stadium, Arlington Tx. Band- S3 flute player choral recognition and scholarship, JCUHawkinsTx. Alpha Phi Alpha - MS. Black & Gold Pageant, JCUHawkinsTx. ACCOMPLISHMENTS

Reorganized sales practices models to increase company revenue from 12%-14%. Received PCI adherence compliance (Payment Card IndustryDataSecurity Standard) Team lead recognition award for special equipment recall project. Received award recognition for adding value to teams functions. CERTIFICATIONS

HIPAA Compliance Cert.

Licensed Substitute Teacher (DISD)

Securities Industry Essentials (SIE) - FINRA

Forage- Customer Relationship Advocate Cert.

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