Resume of Tomas R. McDonnell

Summary

Professional experience

I now specialize in Linux Administration and support as well as Desktop Support, Network Administration, Technical Help desk, Roll out Projects, Hardware PC Technician, and Field Service Engineer contractual work. I am searching for a permanent position with a good company. I am in pursuit of a position with a company with opportunities for advancement. I am interested in computer networking, communications, security, management, multimedia, and coding. I enjoy setting up linux systems and tweaking audio programs such as Jack, Reaper, Ardour, etc.

Jan.2014 – CURRENT – FT Blue Ridge POS, LLC Culpeper, VA

Research and Development – Integrating a Linux environment for existing customers. Converting from Windows to Linux, servers and workstations.

Bash Scripting, Mysql / Maria DB administration, Apache web servers.

Virtualization / emulating technologies, QEMU, Virtualbox, VMWare, Wine, dosemu.

Web Hosting – Wordpress, LAMP / Webmin / Virtualmin on CentOS 6.5 / 7 and Ubuntu 14.04 – 22.04 LTS Mint 17 – 19.2 Servers.

VSFTP, Apache, Postfix, Dovecot, Squirrel Mail.

FTP + Mail Server install setup and maintain.

Designed and built a Linux Server image for our customers that is still used and updated and rebuilt to newer OS. Contains a Remote Desktop XRDP Server that clients connect through SSH from any platform with an easy to use Windows Style desktop (Customized XFCE).

Build host and maintain Owncloud / Nextcloud Servers that clients on any platform use.

Designed and maintain backup scripts and cron jobs our clients use to backup their workstations and servers locally and remotely, download our price lists.

Installed maintain and administer our ticketing infrastructure software – GLPI.

Jul.2011 – CURRENT - PT ASAP-USA / Alpha Express / Work Market New York, NY

Install, upgrade, and maintain small business networks, servers, and personal computers.

Digital Audio Workstations in Linux Mint and Ubuntu... Jack, Reason / Amplitube with Wine, Reaper, Ardour, Hydrogen, Guitarix, Audacity, Cubase SX, M-audio Sound cards, MIDI Controllers.

Expediting hot shot cargo van loads across America / Transporting jobs.

May.2011 – Jul.2011 Access Technology Richmond, VA

Build new computers; workstations and servers

Repair, diagnose, and troubleshoot hardware and software

Dec.2010 – Feb.2011 Advanced Computer Technologies – Burston–Marstellar / Sudler-Hennessy / Landor NYC

Temp assignment to fill in for employee out on sick leave. 2nd and 3rd level Desktop Support supporting MAC and Windows machines with Microsoft Office software.

Jan.2010 – Nov.2010 Fast Teks / Computer Assistant Fredericksburg, VA

Field Engineer position completing various assignments, including troubleshooting, networking, data migration, OS and hardware upgrades.

Sep.2009 – Dec.2009 Atos Origin / Seton Hospitals / Dell Children's Austin, TX

Desktop Support Technician – Use ticketing system to handle tickets concerning hardware break-fix to 2nd level software support.

Aug. 2009 – Sep.2009 Eagle Digital, LLC. / Time Warner Austin, TX

Installed High Speed Data, Digital TV, and Digital Telephony to residential customers.

Feb. 2009 – Aug. 2009 SIA Acoustics NYC

Assisted with setup and breakdown of equipment for live gigs. Ran forklift as needed to unload and load truck, assembled and disassembled stage, trusses, speakers, mixing / PA boards.

Ran electric cables from Generators / transformers to stage and ran sound cables.

Setup light canisters, spotlight on signs, ran sound cables to and from stage and mics, etc.

Feb. 2006 – Feb. 2009 APEX / IBM / Gap NYC

Representing IBM at GAP, Banana Republic, Old Navy Corporate Offices.

Used Service Center ticket system to complete tickets daily for 1st and 2nd level hardware and desktop tickets on location and for remote users. Severity 1 to 6.

Recycle and refresh older equipment to depot in San Bruno, CA.

Support APPLE MAC G4, G5, and MAC BOOK PRO / Dell Latitude D600, D610, D620, D630, D420, D430, D820, D830, Optiplex 745, 755, / IBM T-20 – T41 laptops and desktops.

Setup and configure VPN access connections and Wireless Router connections through VPNs.

Setup Blackberry and Palm devices for Enterprise.

Managing new technicians as a Lead Tech

VMWARE Rollout Project 2008

WRP 2008, WRP 2007

Workstation Rollout Project 2006 in Fishkill, NY – Managed technicians to roll out new Dell workstations and laptops. Setup, configure, data transfer, logistics.

Active directory network supporting as well as upgrading Windows 2000 to Windows XP SP2, Apple MAC OS x 10.4 Tiger and Leopard to OS X 10.5.x via imaging.

Feb.2005 – Feb. 2006 Independently Contracting for Rescuecom and Solutions Enterprises for Vital, T-Mobile, and DELL, performing field service calls. Warranty repair and everything from home PC repair to large network support calls. NYC

Nov.2004 – Feb.2005 Keane Consulting Albany, NY / NYC / LI, NY

Desktop Technician Consultant for the State of New York Office of the Attorney General on a Windows XP Roll out project. Flash BIOS and reconfigure for imaging from LAN via Novell Zenworks.

Upgraded Dan Spitzer’s PC at his office in Manhattan and in Albany.

Mar.2004 – Nov.2004 CTI Techsource New York, NY

Various projects, contracts, and on-call assignments with the clients Cap Gemini (Beth Israel Hospitals) and Marsh.

CIS Project, Singer Move Project for Cap Gemini at Beth Israel Hospitals in Manhattan and Brooklyn.

Inventoried and assessed detailed information on all appropriate devices per guidelines for Continuum at all NYC hospitals for the future state of the Care Cast Clinical Information System using specific guidelines and mathematical formulas for each type of department and unit.

Used Specific Nomenclature for the data input once gathered.

All devices 300 MHZ and below are to be refreshed, up 400 MHZ recommended replaced for the next phase – the roll out.

Used Remedy ticketing system to complete tickets and escalate certain tickets to other support groups and vendors.

Mar.2002 – Mar.2004 TEK Systems RVA / NYC / Washington, D.C.

Various projects and on-call assignments with the clients Ralph Lauren, U.S. Securities Exchange Commission, Banc Of America Securities, Northwest Airlines - JFK Airport, NY Worker's Compensation Board, Hilti, Equant, Gentiva Health Care, Zurich, Degussa / Goldschmidt,

Ghosted images onto existing machines. Transferred user data. Performed desktop support during and after roll-out.

Desktop Support for Windows XP Deployment Project. Ghost images onto 2500 new Dell Optiplex GX 270s. Slave user’s old Windows NT profiles and documents HDD to the new system. Installed software from network as per the division. Also installed dual Dell flat screen 1901FPs. Also troubleshoot various issues. Re-installed, setup, and configured Palm Pilots and Blackberrys.

Performed Desktop Support during and after roll-out on new and existing systems.

Work with the DMAC Department setting up new laptops and pc’s with various images / builds. Move PC's from one location to the other setting them up. Attach flat panel screens as needed. Test jacks for connectivity. Kept track of request numbers and call centers for billing in spreadsheet. Used MS Outlook for projects and assignments.

Followed script, shipped old systems. Dell Optiplex Systems PIII.

Managed a technician, followed script. Dell PIV Windows 2000.

Followed script – copied old data to server, installed new machines and configured. Shipped old systems, and trained users. Compaq EVO PIV

Replaced Compaq Desk pro PII Win95 workstations with Dell P4 WinXP SP2 workstations.

Created temp “server” share to copy user profiles and docs to install on new machines.

Boxed and shipped old PCs and monitors, helped users logon in new environment.

Was requested for a return visit to follow up and upgrade another machine.

Performed Desktop Support during and after roll-out on new and existing systems.

Packed up Laptop components and accessories

Installed Laptops and components installing printers and making sure there was connectivity and the users could log into the network.

Was requested for a return visit to complete another move.

Assist with imaging PCs and laptops and desktop support. Compaq Deskpro EN and Armadas. Used ghost Server to build boot disks. Used DHCP Server to check status of IPs. Used NT User Manager to unlock accounts and reset passwords.

Break/fix troubleshooting with existing components. Inventory assets, Organized Server and storage rooms, assembled shelves.

Repaired old systems for donation to charity.

Performed Desktop Support during and after roll-out on new and existing systems.

Installed a Dell Rack mount Server with Windows 2000 Server and replaced two Dell Poweredge OS/2 Servers and an APC 2200 rack mount UPS as per Deerborn, Michigan

Setup printers and took an inventory.

Managed a group of techs installing the client workstations – imaging from server – dual boot OS/2 and Windows 2000 Pro.

Shipped old systems and performed desktop support after roll out.

Performed Desktop Support during and after roll-out on new and existing systems.

Jul.2003 – Sep.2003 (PT) CTI Techsource Midtown Manhattan / Hoboken, NJ

Network Move for Marsh Project

Breakdown and setup workstations and printers on Novell and Windows NT network. Performed desktop support for divisions after move.

FEB.2001 – Jul.2002 Blue Ridge Consulting Group MID-ATLANTIC REGION

Systems Administrator, Field Technician – 2/01 – 7/02

Install LANs in a Real32 / Windows Point Of Sale environment in various South Carolina, North Carolina, Virginia, Maryland, and Pennsylvania locations.

Upgrade and install hardware and software at client sites. Point of Sale systems running POS Linker using Maxterm thin clients. Run cable, setup, and install software. Everything from hardware on Servers to software on client workstations and vise-versa including router administration.

Research and resourced every problem faced on all levels with hardware and software.

Software – POS Linker, Peachtree, Windows 2000 Server and Professional, Windows NT 4.0, Windows 98, IMS Real 32, Terminal Server 2000, Rightfax, Peachtree Complete Accounting.

Web hosting and developing Customer Support Database Website.

Sold upgrades and systems as needed.

Trained users to use business system and Windows and Microsoft products.

Manage and maintain 100 plus system servers 24-7 remotely and on site as needed.

Setup internal and external email at customer sites.

Microsoft Terminal Services Client Access Licensing for each site.

NOV.2000 – FEB.2001 BELL TECH LOGIX Nationwide

Phillip Morris - Desktop Support – Windows 2000 Roll out Project

Windows 2000 Roll out for national sales offices in Dallas, Birmingham, Syracuse, Houston, and Lubbock.

1.Imaged machines and configured OS and APPS and joined Domain on WAN.

2.Shipped old MACS and equipment back to depot.

3.Setup Server at each site.

Phillip Morris Enterprise Help desk 2nd level support.

Software – Windows 2000 PRO and Server, MS Office 2000, Vantive, SMS, Net Meeting, NT Workstation 4.0,

NOV.1999 – NOV.2000 QUANTUM RESOURCES Richmond, VA

1. Suntrust Bank - PC BANKING HELP DESK LEVEL 2 – Conversion Project Richmond, VA

Support SunTrust customers via phone for online banking issues such as:

1.Mainframe setup and account information.

2.Browser settings and encryption strength.

Route calls to appropriate destinations (vendors, support groups).

Software – Proprietary banking software, Windows NT, Attachmate, Quicken, MS Money, IE, Netscape 128 bit encryption strength web browsers.

2. Control Corporation Of America - NETWORK ADMIN. ASSIST. Richmond, VA

Maintain Windows NT / Unix LAN/WAN: Add + remove user and rights accounts as well as machines, backup file and data servers when admin out of town, administer / monitor email accounts, monitor web/ network traffic, monitor UNIX printers,

Hardware repair and upgrades. Setup PCs for new users. Software installs. Desktop Support.

General phone support and desktop support. Act as a barrier for the MIS Manager from frantic users as much as possible.

Software – Windows NT Server and Workstation 4.0, MS Office 97, Citrix Metaframe, NT Terminal Server, Mdaemon Email server, Wingate 3.0 proxy server, PC Anywhere, Problem Solved.

JAN.1999 – JUL.1999 APEX SYSTEMS Richmond, VA

Various projects, contracts, and on-call assignments with the clients Nations Bank, Motorola, Mays & Valentine, and Whitehall – Robins.

1. Nations Bank And Motorola - Cable Puller

Temp contract pulling CAP 5 cable from closet to jacks on the 8th floor project at Villa Park Nations Bank.

Pull Fiber Optic Cable in construction of new clean room facility at new Motorola plant.

2. Mays & Valentine - Desktop Support / Roll out Technician Project

Rolled out 100+ Dell laptops for Mays & Valentine and provided user support.

Created Ghost images and installed onto client machines

Created a DOS NT boot disk to run Ghost for network connectivity and drive mappings.

3. Whitehall-Robins - Desktop Support / PC Technician Y2K Project

Installing Y2K compliant user systems – Dell Optiplex GX1.

Setting up various applications using Wininstall on a Netware 4.0 environment.

4. Nations Bank - Help Desk Analyst

Provided PC phone support for Nations Bank clients

Took from 20 – 45 calls a day troubleshooting everything from Lotus Notes servers to configuring software on the WAN. Also supported Lotus Notes 4.3 and 4.5 Escalated certain tickets to various vendors and support groups.

Novell 3.12 environment and Windows NT

Configured Openmail, cc:mail, Scopus, Attachmate, PC Anywhere, Servscan, RILS, Netscape, Internet Explorer, MS Office, Lotus Notes, and Norton.

JAN.1998 – DEC.1998 System One Technical RVA / Washington, D.C.

Various projects and on-call assignments with the clients U.S. Patent Trade Office, Branch Cabel, Wachovia, Vanstar Corp, .

1. United States Patent Trade Office - Contractor – Installer

Moves and installs for Patent Trade Office.

Moved user PCs, monitors, printers, speakers, etc. to other locations on campus in Crystal City, Va and set them back up.

Troubleshot hardware, network connections, and OS’s and resolved for proper installs.

Systems were Dell, Micron, IBM, Compaqs running Win 3.1, Win95, WinNT, WIN98 on a Novell and WinNT environment.

2. Branch Cabel - Installer – NT Workstation Roll out Project

Rolled out 200 NT Workstation systems and configured them.

Troubleshot and repaired hardware problems.

The systems were IBM 350 MHz PII w/ 128 SDRAM on an NT environment.

3. Wachovia / Entex - Installer – Windows NT Workstation Roll out Project

Set up and install new PC's with imaged software at various sites for the Central Fidelity / Wachovia transition at various site locations throughout the state including James Center in Richmond, Lynchburg, Chesapeake, and Farmville.

Configure the Windows NT workstations for the wan.

Assigned various IP addresses to workstations and printers

Set-up up to 50 with others in one day sometimes setting up temporary hubs

Coordinated with the wiring vendors getting the grids hot.

4. Vanstar, Corp. - Field Engineer temp contract

Contract/warranty calls for Hewlett Packard and Compaq.

Replaced motherboards, disk drives, and other various peripherals.

Audits, Moving, and Logistics, Ticket escalation to various vendors.

OCT.1997 - DEC.1997 Specialty Computers and Systems, Inc. Northern VA

Field Service Technician Project

Built 86 systems in Annapolis, MD on a project.

Warranty work for Packard Bell and Compaq via Techforce and Wang.

APR.1997 – OCT.1997 CSI, Computer Specialists, Inc. Richmond, VA

Field Service Engineer Contract at Life of Virginia

Handled calls for hardware problems as well as set up and build network workstations (Ethernet, Arcnet, and TCNS) using Novell and Windows NT.

Set up 100 Grid computer workstations for Windows with Ethernet. (Installed operating systems, ram, hard drives, Ethernet cards).

Set up/fix user PCs on the LAN; Fix printers, install MS Outlook, Jet Direct, Attachmate, Lotus, network configurations, and Life Of Virginia proprietary software.

Worked with the I.M.A.C. team setting up and converting between 500 and 1000 user workstations from Arcnet/Win3.11/486 to Ethernet/Win95/Pentiums.

Used Ghost software to create images of certain hard drives and then dump them from server, Jazz disk, and CD writer.

Used Support Magic ticketing system to check on and complete tickets on a daily basis performing desktop Support. Routed tickets to various groups and vendors.

Education

Dell Desktop Foundation 2005 Certification

Dell Inspiron Foundation 2005 Certification

Dell Latitude Foundation 2005 Certification

Dell Service Excellence 2005 Certification

1987 – 1990 Massanutten Military Academy, Courtland High School

Academics, Massanutten Military Academy, 1988

Academics, Montfort Academy, 1986

Academics, Grymes Memorial School, 1982

Technical References

List of 10 Immediately available in Word format upon request.

Culpeper, VA

Cell: 347-***-****

Email: ad10no@r.postjobfree.com

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