Financial Analyst Customer Service

JESSIE GOODYEAR

Birmingham, AL ***** 228-***-**** *******************@*****.***

Professional Summary

Resourceful and enthusiastic Finance professional with 10+ years of abroad manufacturing experience working for 50 & 500 Fortune Companies. Excellent reputation for resolving complex problems and improving customer service. Adept at building strong relationships with team members, vendors, and customers. Six Sigma White-Yellow Certified. Exceptional written and verbal bilingual communication skills with a tireless approach to working with difficult personalities.

Skills

Acquisition/Merger Analysis

Manufacturing Mergers Bilingual Trainer

Relationship’s builder & Cultural Awareness

Problem-Solving & Customer Relations Expert

T&E and General Ledger Accounts analysis

Process improvement Expert

MS Office, Workday & Negotiation

Bilingual (Spanish/English)

Work History

Professional Bilingual School Aide, 10/2021 to Present

HOOVER DEPARTMENT OF EDUCATION – Birmingham, Alabama

Responsibilities change based on teachers’ needs. Teach and supervise students if their regular teacher is unable to lead class. Manage classroom behavior and interpret lesson plans.

Audit & Reimbursement, Auditor II, 03/2020 to 10/2021

BLUE CROSS BLUE SHIELDS OF SC, PALMETTO GBA – Remote, Alabama

Reopened and Audited 50+ Hospitals Cost Reports and mitigated annual Compliance audit risks.

Helped other auditors in completing assignments as a means of maximizing audit.

Liaison for Contractors and Medicare Government offices and effectively worked with difficult people and built long-lasting relationships. Researched variances and reconciled aged items.

Office Manager/Sr. Financial Analyst, 10/2015 to 02/2020

BIRMINGHAM COUNTRY CLUB – Mountain Brook, Alabama

Provided A/P process improvement suggestions that generated $1,500 monthly savings.

Achieved creating a VLOOKUP tool by introducing Excel for Accounts Payables related tasks.

Contractor Financial Analyst, 04/2015 to 09/2015

HOSPICELINK – Birmingham, Alabama

Reviewed documents to ensure were accurate and complete. Audited existing DME and Hospice contracts for accuracy. Extensive QuickBooks A/R & A/P data entry Month End departmental support.

Analyzed the day-to-day process of implementing contracts

Certified Wedding Consultant – Business Owner, 05/2010 to 03/2015

IGELLC – Birmingham, Alabama

Planned & Coordinated weddings from A-Z. Managed overall budget and vendors.

Senior Financial Analyst – General Ledger, 12/2007 to 04/2010

PFIZER PHARMACEUTICALS, SHARED SERVICES– Vega Baja, PR

Enforced GFSS (Global Financial Shared Services) accounting regulations and processes.

Facilitated bilingual training for site accountants during Pfizer/Warner Lambert merger. Consolidated SOX documentation belonging to different departments. Provided financial and business analysis as required.

Financial Analyst, 02/2007 to 11/2007

PFIZER PHARMACEUTICALS, GLOBAL – Caguas, PR

Assisted Accenture Team during Warner-Lambert and Pfizer Pharmaceutical merger in 2001. Contributed to Business Intelligence Inventory Project. SAP/Manufacturing sites Merger Support Team.

Monitored and approved purchase requisitions to ensure alignment with budget.

Built successful cross-functional relationships with budget owners.

Bilingual General Ledger Accountant, 10/2001 to 01/2007

PFIZER PHARMACEUTICALS, GLOBAL FINANCIAL SHARED SERVICES – Memphis, TN

Operated as Bilingual General Ledger subject matter expert and assisted sites in Puerto Rico with SAP & Hyperion Financial systems before, during and after Warner-Lambert and Pfizer Pharmaceutical Merger.

Operated as liaison for parent company, contractors, and manufacturers. Managed disputes in a timely manner.

Analyzed hundreds of General Ledger accounts identified in giant financial mapping table

Master Of Business Administration: International Business, 05/2005

University of Phoenix - Tempe, AZ

Graduated magna cum laude 05/2005

Bachelor Of Business Administration: Accounting and Management, 05/1995

InterAmerican University of Puerto Rico - San Juan, PR

Graduated magna cum laude 5/1995

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