Robert A. Smith

**** **** ****** *****, **

Comstock Park, Michigan 49321

616-***-**** ad10lt@r.postjobfree.com

BUSINESS EXPERIENCE

**/**** ** ******* ***** Diabetes Care Tarrytown, New York Diabetes Sales Specialist III

04/2002 to 05/2005 CCS Medical, Inc. Clearwater,

Florida

Account Execu ve

Promote the en re por olio of blood glucose meters offered by Bayer; currently the Contour Next EZ, Contour USB and Breeze 2 meters to key Endocrinologists, Internal Medicine and Family Prac ce physicians, Cer fied Diabetes Educators and Pharmacists.

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Effec vely manage a large territory by focusing on the right clients to gain commitment and grow the business.

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● Increased market share during third trimester 2012 by 2.34%. Partner with mail order representa ves from a variety of companies to expand my sales reach and increase referral business.

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Create interes ng “Win at Retail” email announcements, as the Regional Retail Specialist, that kept my team updated on pharmacy promo ons, events, or special pricing offers.

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Selected by Regional Sales Manager to compile, organize and compose compe ve intel on a monthly basis that is forwarded on to the Director of Sales for review.

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Built awareness of company’s products and services in the West Michigan area through in- service mee ngs with referral sources, Diabetes Team Days for the community, and joint events with manufacturer representa ves.

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Earned third place (97%) for approved pa ent sign-ons in the Midwest region in the beginning of 2005.

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Assisted in the development of new team members by conduc ng interac ve field training days.

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Con nued market share growth during transi onal period from Matria Healthcare to CCS Medical.

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● Completed 877 new pa ent referrals in 2003, with 71% requiring glucose meter educa on. Ini ated an inpa ent product-training program for diabetes services to expand business reach.

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Increased diabetes consignment accounts by 95% and implemented 12 new respiratory consignment accounts.

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06/1994 to 09/2001 Lincare, Inc. (formerly White & White, Inc.)Grand Rapids, Michigan Sales Representa ve

Account Representa ve

Diabetes Customer Service Specialist

Created a three-step guide that is used by referral accounts na onwide to efficiently process respiratory consignment orders.

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● Successfully promoted respiratory sales and services in the Grand Rapids area. Con nually exceeded monthly program goals of Starter Dose Kit set-ups in physician offices in 2001.

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● Conducted educa onal product in-services for referral sources. Established and maintained rela onships with 100+ area referral sources to insure con nued sales growth.

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Served as primary contact to resolve issues and concerns voiced by referral sources and clients.

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Instructed physicians and staff how to accurately complete forms required by insurance companies, allowing more quality me with the pa ent.

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Generated new business and nurtured established business by call frequency, partnering with manufacturer reps to conduct product/sales presenta ons to referral sources, and a end health fairs for HME, rehabilita on and respiratory therapy venues.

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● Increased average monthly sales to $5M from September 2000 to March 2001. Served as on-site hospital liaison for three Grand Rapids area facili es, which increased HME and respiratory sales by 33% in four months.

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Created new avenue for clinicians to receive Con nuing Educa on credits, which increased HME product sales on a monthly basis.

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Prepared yearly Marke ng Budgets from 1997-1999 for sales associates covering 18 store loca ons throughout Michigan and Indiana.

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Interviewed prospec ve candidates for Sales and Marke ng posi ons and facilitated their training once hired.

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Par cipated on the Front End Project to simplify the order intake and insurance verifica on processes.

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Assisted clients in making informed decisions on which blood glucose meter would best fit their needs and lifestyle.

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Instructed clients on the proper use and handling of blood glucose monitoring equipment and supplies.

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● Collaborated with Diabetes Educators in training newly diagnosed pa ents with diabetes. EDUCATION University of Michigan Ann Arbor, Michigan Bachelor of Arts in Communica on 12/1990

Minor: Psychology

Grand Rapids Community College Grand Rapids, Michigan Associate of Arts 05/1988

Earned posi on as Product Consultant to assist the Purchasing department in selec ng the diabetes products we would carry in the stores.

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Obtained required billing informa on to assist the Accounts Receivable department in efficiently filing insurance claims.

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● Ordered supplies and arranged appealing product-displays to showcase HME items.

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