Maria Cruz

Lakeland, FL

ad10l9@r.postjobfree.com

+1-347-***-****

Authorized to work in the US for any employer

Work Experience

Account Manager

Accurate Personnel - Lakeland, FL

February 2023 to Present

• Understanding the needs of our clients and recruiting a pipeline to fill those needs

• Educate and sell candidates on various open positions

• Screen clients to accurately fill positions with specific requirements

•

Document interactions with clients and employees

• Performed client visits and job fairs as needed

• Ability to interview, hire, and manage candidate pool . Remote Customer Service Representative

Manpower

January 2021 to Present

Covid hotline representative

• CDMS registration

• Follow state guidelines

• Unsupervised

• Provided assistance to clients

• Answered phone and assisted customers and clients with changes

• Created customer appointments

• Scheduled reservations for customers

• Maintained up-to-date knowledge of customer accounts Associate Recruiter

JPMorgan Chase

June 2021 to February 2023

• Manage end-to-end talent acquisition process, create and implement talent acquisition strategies

• Provide guidance to hiring managers on talent acquisition processes, controls and policies

• Source and pipeline qualified candidates through a wide variety of channels

• Evaluate, interview and present qualified candidates to hiring managers and solicit feedback on candidates to refine talent acquisition strategy as applicable

• Partner with senior management, HR colleagues, and finance to anticipate upcoming needs and strategize pipelines

• Proactively share innovative solutions to add value, anticipate needs, and streamline the process for the client

• Demonstrate expert level of understanding of talent acquisition needs by participating in client meetings, being aware of changes within the business, acting as a subject matter expert for areas of recruiting responsibility as well as managing hiring manager/candidate expectations

• Provide a positive candidate experience with frequent and timely communication throughout the talent acquisition process; share manager feedback and appropriately disposition all candidates

• Educate candidates on the career growth potential, benefits, compensation philosophy and many advantages of employment, selling both the firm and the opportunity

• Conduct appropriate compensation expectation conversations with both hiring managers and candidates to ensure closure of offers

• Take ownership of the Affirmative Action Plan; understand diversity goals and provide education to hiring managers in order to ensure and present a diverse candidate slate

• Provide meaningful market data in support of client needs

• Utilize the complete functionality of the applicant tracking system and maintain data integrity and controls

Area Coordinator

XPO Logistics - New York, NY

April 2019 to February 2020

Manage and coordinate the organization, staffing, and operational activities for district warehouses and stores

Participate in the development and implementation of goals, objectives, policies, and priorities of the organization

Develop delivery schedules and drop shipment strategies Maintain accurate records and files of inventory usage Meet with staff to identify and resolve problems Select, train, motivate, and evaluate assigned personnel Implement discipline and termination procedures

Admission Officer

Boricua College - New York, NY

January 2019 to April 2019

• Filling

• Assisting students

•Administration duties

• Analyze application

•Counsellor

•Scheduling

•Customer Service

• Recruitment

CRS

Wells Fargo N.A - Forest Hills, NY

January 2018 to March 2019

CRM (Customer Relationship Management)

• Entered data for reports production items

• Carrying out client satisfaction surveys and reviews.

• Daily reporting of production

• Monitoring company performance against service level agreements and flagging potential issues

• Creating Marketing campaigns

Manager (Production line leader)

Mana Products - Long Island, NY

August 2016 to January 2018

• Enforced safety rules at all times.

• Entered data for reports production items

• Managed all aspects of the production line and supervised employees.

• Daily report of production

• Represented the company in a professional and business-like manner.

• Supervised production line to ensure production orders were completed on a timely basis Clerical Associate (Intern/Trainee)

Frederic Nicholson Law Office - Brooklyn, NY

October 2014 to January 2015

•Answered heavy volume telephone calls in an effective and courteous manner •Assisted paralegal with trial hearings and trials •Filed summons of complaint •Photocopied and faxed documents •Entered data into computer database

Education

Associate of Applied Science degree in Criminal Justice ASA College - Manhattan, NY

2014 to 2015

Skills

• Management (3 years)

• Customer Service (5 years)

• Employee Relations (5 years)

• Word (5 years)

• Staff Management (3 years)

• Organizational Skills (5 years)

• Phones (7 years)

• Filing (5 years)

• Administrative Assistant (6 years)

• Administrative Assistant (5 years)

• Recruiting (3 years)

• Production Management

• Customer Relationship Management

• Relationship Management

• Translation (1 year)

• Typing (2 years)

• Windows

• Microsoft Office

• Computer skills

• Communication skills

• Negotiation

• Taleo

• Bilingual

• Basic math

• Spanish

• EDI

• Talent Acquisition

• PeopleSoft

Certifications and Licenses

Hotel and lodging

September 2016 to Present

Received this certificate in Job Corps

Assessments

Sales skills — Proficient

October 2023

Influencing and negotiating with customers

Full results: Proficient

Recruiting — Proficient

August 2022

Managing the candidate sourcing and selection process Full results: Proficient

Recruiting — Proficient

January 2023

Managing the candidate sourcing and selection process Full results: Proficient

Recruiting — Proficient

August 2023

Managing the candidate sourcing and selection process Full results: Proficient

Analyzing data — Proficient

February 2023

Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient

Customer focus & orientation — Proficient

November 2023

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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