Quality Assurance Customer Service
Resume:
PROFESSIONAL PROFILE
Determined and resourceful Independent Adjuster with 6+ years of experience in
streamlining insurance claims in the most efficient manner. Adept at leveraging the knowledge of insurance adjusting in evaluating auto losses and damages, examining estimates, and determining policy coverages. An Independent Adjuster that possesses the needed qualification to streamline claims designated and diligently communicate with the Insured, Agents, Vendors, and other third parties while handling multiple assignments. Currently seeking a Property Desk Adjuster position to effectively inspect, facilitate solutions, create estimates, and implement positive changes to achieve sustainability and growth in challenging Adjusting conditions. 469-***-****
*********@*****.***
Austin, Texas
WORK EXPERIENCES
Remote (AOB, PA, Attorney Claims) Sept 2022 – Jun 2023 E.A. Renfroe/Citizens/Hurricane IAN
Oversight of Mobile Home Total Loss Process and Homeowners' Claims.
Conducted comprehensive policy reviews, including coverage analysis, and provided recommendations regarding reservation of rights or denial letters. Facilitated supplement inspections for damaged properties and the replacement of destroyed personal assets.
Collaborated closely with stakeholders to prepare and finalize supplementary property damage estimates utilizing Xactimate, ensuring consensus on repair agreements with contractors.
Expertly managed conflict resolution to achieve equitable resolutions.
Skillfully negotiated pre-appraisal settlements with Public Adjusters and Attorneys.
Successfully resolved Assignment of Benefits Invoice disputes with contractors.
Proficiently established and monitored claims for full appraisal, ensuring adherence to established procedures and guidelines. Daily Property Claims Dec 2021 – Sept 2022
E.A. Renfroe/State Farm
Remote - Claim Owner (AOB, PA, ATTORNEY CLAIMS)
Effectively managed mid to complex homeowner's supplementary property claims, demonstrating proficiency in navigating intricate claim scenarios.
Conducted comprehensive policy assessments, including coverage analysis, and provided recommendations pertaining to reservation of rights or denial letters. Orchestrated supplement inspections for damaged properties and the replacement of destroyed personal assets.
Collaborated closely with stakeholders to develop and finalize supplementary property damage estimates using Xactimate, ensuring consensus on repair agreements with contractors.
Demonstrated adept conflict resolution skills to achieve equitable resolutions.
Skillfully negotiated pre-appraisal settlements with Public Adjusters and Attorneys.
Successfully resolved Assignment of Benefits Invoice disputes with contractors.
Meticulously established and monitored claims for full appraisal, upholding adherence to established protocols.
Proficiently identified salvage, subrogation, and SIU claims, managing each accordingly with precision and attention to detail. LICENSES
Florida #W377181
West Virginia #17960071
Michigan #17960071
Minnesota #40489831
Wyoming #342965
Louisiana #699990
Nevada #3288674
Texas #2095375
South Carolina #17960071
North Carolina #17960071
Alabama #792895
Georgia #3089851
Mississippi #10469931
Arizona #17960071
Montana #300*******
Oklahoma #100274223
Oregon #17960071
Kentucky #DOI-941429
Washington #946750
Arkansas #17960071
Indiana #3179058
Utah #609481
CERTIFICATIONS
State Farm Property
Estimators
II CRC(WRT)
American Family
Homesite
WRT, Property, Flood
CORE COMPETENCIES
Strong Communication Skills
Great Interpersonal Skills
Research Skills
Service Orientation
Conflict Resolution
Team Player/Management
R I T A R E G I NA DAVIS
Experienced & Result-Oriented Independent Adjuster CORE COMPETENCIES
Customer Service
Risk Assessment & Mitigation
Policy Management
Claims Handling and
Investigations
Liability Exposure Evaluation
Confidential Records
Management
Insurance Regulations
Damage Estimating
Property/Auto Claims
File Reviewing
Data Analysis and Reporting
Time Management
Documentation
Supervision
Technology Proficiency
WORK EXPERIENCES (CONT’D)
Remote – Claim Owner (AOB, PA, ATTORNEY CLAIMS) Aug 2021 – Nov 2021 ICU/SFIC Hurricane IDA
Proficiently oversaw homeowner's supplementary property claims of moderate to high complexity, demonstrating the ability to navigate intricate claim scenarios with finesse.
Conducted meticulous policy reviews, encompassing coverage assessment, and delivered well-founded recommendations regarding reservation of rights or denial letters. Expertly facilitated supplementary property inspections for damaged assets and the replacement of destroyed personal property.
Collaborated closely with stakeholders to comprehensively prepare and finalize supplementary property damage estimates utilizing Xactimate, skillfully reaching consensus on repair agreements with contractors.
Managed conflict resolution with a deft touch, ensuring equitable resolutions in contentious situations.
Coordinated Assignment of Benefits Invoice disputes with contractors, upholding fair, and mutually agreeable outcomes.
Demonstrated a keen ability to identify salvage, subrogation, and SIU (Special Investigation Unit) claims, subsequently managing each with precision and strategic acumen.
Claim Owner from open to close- All Lines Jan 2021 – Aug 2021 E.A. RENFROE/State Farm Remote
Diligently oversaw homeowner's supplementary property claims of moderate to high complexity, effectively navigating intricate claim scenarios with precision.
Conducted meticulous policy reviews, encompassing coverage assessments, and provided informed recommendations regarding reservation of rights or denial letters. Proficiently facilitated supplementary property inspections for damaged assets and oversaw the replacement of destroyed personal property.
Collaborated closely with stakeholders to meticulously prepare and finalize supplementary property damage estimates using Xactimate, skillfully achieving consensus on repair agreements with contractors.
Expertly managed conflict resolution, ensuring equitable and amicable resolutions in contentious situations.
Successfully negotiated pre-appraisal settlements with Public Adjusters and Attorneys, achieving favorable outcomes for all parties involved.
Effectively resolved Assignment of Benefits Invoice disputes with contractors, upholding fair, and mutually agreeable terms.
Proficiently orchestrated the setup and continuous monitoring of claims for full appraisal, adhering to established protocols and procedures.
Demonstrated a discerning ability to identify salvage, subrogation, and SIU (Special Investigation Unit) claims, handling each with a strategic and methodical approach.
Remote -Hurricane Zeta and Delta Property Claims Aug 2020 – Dec 2020 LA Citizens - Alacrity Solutions
Managed mid to complex homeowner’s property claims from inception to close by assessing polices including coverage application and making reservation of rights, denial letters; facilitated repairs to damaged property, facilitated replacement of destroyed personal property and assisted customers with alternative living arrangements.
Completed desk level property damage estimates using Xactimate to reach agreed upon repairs.
Identified salvage, subrogation, and SIU Claims managed accordingly.
Organized payment processing procedures.
WORK EXPERIENCES (CONT’D)
Hail Reconciliation Unit - Supplements Jan 2020 – Aug 2020 State Farm - E.A. Renfroe
Remote
Managed mid to complex homeowner’s supplement property claims.
Reviewed and assessed policies; including coverage application and making recommendation on reservation of rights or denials letters; supplement inspections to damaged property, and replacement of destroyed personal property.
Collaborated and completed supplement property damage estimates using Xactimate to reach agreed upon repairs with contractors.
Managed conflict resolution.
Negotiated pre-appraisal settlements with Public Adjusters and Attorneys.
Negotiated Assignment of Benefits Invoice disputes with contractors.
Set up and monitored claims for full appraisal.
Identified salvage, subrogation, and SIU claims then handled accordingly. Alternative Dispute Resolution Adjuster - Pre-Lit Claims Jan 2019 – Dec 2019 Homeowners Choice Insurance- FKS Tampa, Florida
Managed mid to complex homeowner’s supplement property claims.
Reviewed and assessed policies; including coverage application and making recommendation on reservation of rights or denials letters; facilitated supplement inspections to damaged property, and replacement of destroyed personal property.
Collaborated and completed supplement property damage estimates using Xactimate to reach agreed upon repairs with contractors.
Managed conflict resolution.
Streamlined pre-appraisal settlements with Public Adjusters and Attorneys.
Facilitated assignment of Benefits Invoice disputes with contractors.
Set up and monitored claims for full appraisal.
Hurricane Florence/Property Oct 2018 – Nov 2018
United Claim Services/NCJUA
Managed mid to complex homeowner’s property claims from inception to close by assessing polices including coverage application and making reservation of rights, denial letters; facilitated repairs to damaged property, facilitated replacement of destroyed personal property and assisted customers with alternative living arrangements.
Completed desk level property damage estimates using Xactimate to reach agreed upon repairs.
Identified salvage, subrogation, and SIU Claims managed accordingly.
Streamlined payment processing procedures.
Property Daily Claims Oct 2017 – Feb 2018
RENFROE CSAA
Managed mid to complex homeowner’s property claims from inception to close by assessing polices including coverage application and making reservation of rights, denial letters; facilitated repairs to damaged property, facilitated replacement of destroyed personal property and assisted customers with alternative living arrangements.
Completed desk level property damage estimates using Xactimate to reach agreed upon repairs.
Identified salvage, subrogation, and SIU Claims managed accordingly.
Achieved payment processing procedures.
Desk Adjuster - Auto Total Loss- Field
Hurricane Matthew 2017 – 2016
EA Renfroe
Desk Adjuster - Auto Total Loss
Louisiana Flood 2016– Apr 2016
Pilot Catastrophe Service
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