Customer Service Office Manager

Shelby Marshall

*** ********* ***** ** *****-****

Cell: 706-***-**** - ***********@***.***

Professional Summary

Seeking a professional position within an organization in which my management and administrative experience can be applied as well as utilizing my leadership, organizational, and communication skills to enhance operations.

Skills

Leadership

Team builder

Ability to work independently

Problem-solving

Microsoft Office

Communication

Organization

Time Management

Planning

Customer Service

Self-Motivated

Technology savvy

Notary

Work History

2010-present, Business Office Manager

Clear Cleaning Service – Rome, GA

Oversee billing, and accounts, ensuring accuracy and that company procedures are followed

Manage company payroll, time sheets, and employee time off

Coordinated appointments, meetings and managed staff schedules

Collected proper paperwork before hiring of new employees and conducted interviews

Trained employees

Organized and oversaw office operations and procedures

Drafted new contracts

Corresponded to emails

Purchased office supplies, equipment and maintained proper stock levels

Answered phone calls and handled client and customer service issues

Visited work sites when checking on employees

2009, Activities Assistant

Cartersville Heights – Cartersville, GA

Worked with Alzheimer’s patients by playing games and other activities

Helped residents to and from their activities

Took residents out for smoke breaks

Helped residents get to the dining room for lunch and activities

Assisted residents on field trips and special projects

Filled out assessments

Worked with department heads on ideas and projects for the patients and maintained paperwork

2006-2009, Label Designer

Beverage House Inc. – Cartersville, GA

Designed labels for production

Kept up with the inventory of labels

Attended daily production meetings

Boxed up products to ship out UPS or FedEx

Made sample kits of the products to ship out

Printed labels for production and maintained label machines

Worked in production as needed

2003-2006, Administrative Assistant

Hight’s Locksmith Service – College Park, GA

Provided customer service

Maintained and organized paperwork and files

Ran errands

Organized mail

Answered phone

Sent emails, faxed, filed, and copied documents

2002, Activities Assistant

Lorien Nursing Center – Belcamp, MD

Worked with Alzheimer’s patients by playing games and other activities

Helped residents to and from their activities

Took residents out for smoke breaks

Helped residents get to the dining room for lunch and activities

Assisted residents on field trips and special projects

Filled out assessments

Worked with department heads on ideas and projects for the patients and maintained paperwork

1996-2001, Shift Supervisor

CVS Pharmacy – Rome, GA

Opened and closed store

Worked in the pharmacy on an as needed basis

Stocked shelves

Unloaded trucks

Straightened and cleaned store

Supervised all employees

Ran cash register

Paperwork for nightly deposit

Refunds and exchanges

Inventory control

Customer service

Checked in vendors

Distributed checks

Education

*Graduated from Rome High in 2000

*Attended South University Online

References

Available upon request

Contact this candidate