Customer Service Accounts Payable

LINDA CLARK

**** ****** ***** ***** *******, TN *8016 901-***-**** *************@*****.***

EXPERIENCE

MAINTENANCE ADVISOR, AUTOZONE, INC., MEMPHIS, TN 2017 - 2022 ● Assists AutoZoners with maintenance issues that impact the Safety, Comfort and Image of AutoZone ● Supports inbound calls and conduct outbound calls to provide assistance for maintenance related issues Maintains an answer rate for incoming calls of 98% or higher

● Conducts Work Order follow-up processes to ensure services are provided in a timely manner ● Reviews, analyzes, and helps resolve vendor invoicing and exception discrepancies ● Monitors, responds and completes assigned emails and Maintenance Requests to ensure a timely resolution

● Partners with departmental management to include - Sr. Maintenance Managers, Maintenance Managers and Maintenance Technicians as needed - Provides outstanding Customer Service by being reliable, courteous, and professional at all times

● Works with field personnel to troubleshoot and resolve general maintenance and building related repair issues

● Negotiates with external maintenance vendors to ensure that price points are at or below national averages

● Effectively collaborates with other members of the Maintenance Resolution Center (MRC) to resolve issues in a timely manner

● Properly documents new and existing work orders in the call management database according to standard operating procedures

CLERICAL SPECIALIST A, SHELBY COUNTY HEALTH DEPARTMENT, MEMPHIS, TN 2012- 2017 ● Enters and/or processes pertinent data for processing or issuing department specific applications ● Receives, reviews and processes records, reports and other various documents as required for accuracy and/or conformance with established policies and procedures

● Mails or issues in person department specific authorized documents or materials as required prepare and compile standard reports

● Obtains data from various sources to prepare and compile standard reports.

ACCOUNTS PAYABLE CLERK, AUTOZONE, INC., MEMPHIS, TN 1999 - 2011 ● Managed AP Merchandising Vendor Accounts including Customer Vender Relations, and the AP disbursement

● Managed accounting functions including maintenance of general ledger, accounts payable, accounts receivable, and project accounting Provided accounting assistance to project, category, and finance managers on financial questions and concerns to meet business needs

● Liaison between the company, government and external accountants to meet information needs and to ensure that proper data was maintained for historical purposes

CUSTOMER SERVICE REPRESENTATIVE, FRITZ COMPANY, MEMPHIS, TN 1994 - 1999 ● Directed and managed the daily activities of call center agents and telephone operators ● Carried out supervision: trained, call monitored, coached all new hire agents and operators ● Ensured team members acquired the appropriate support training to apply the best skills and knowledge to customers

● Attended to customer complaints by resolving issues that occurred Supervised, Planned, and managed functions concerned to Call Center environment

Linda Clark, continued Resume Page 2

EDUCATION

Kirby High School, Memphis, TN

High School Diploma

TECHNICAL/NON-TECHNICAL SKILLS

Proficient in Microsoft Word, PowerPoint, Access, and Excel Ability to type

40-60 wpm Project Management Skills, Team Building Skills, Cross Functional Team Experience

COMMUNITY SERVICE

Salvation Army Angel Tree

2019-2022

Memphis, TN

2

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