RaDeja D. Kent

*** ******** ******

Pittsburgh, Pa. 15207

412-***-****

ad10jb@r.postjobfree.com

EXPERIENCE

BuildingStars Professional Commercial Cleaning, Green Tree, Pa. - Franchise Owner

June 2022- Current

Oversee all environmental services at multiple contracted locations. Maintain inventory of all chemicals and MSDS’ at multiple locations. Oversee and train new hire employees. Complete independent inspections of new hire work. Maintain data log entries daily.

LifeWorks formally Morneau Shepell, Green Tree, Pa. - Health Benefits Specialist

September 2020-November 2021

My job was to take inbound and outbound calls from active employees and re the City of Chicago regarding their health insurance. I would complete or modify enrollments including adding and removing children, and spouses. I would make outbound calls to insurance companies and retirement systems for the members for further assistance depending on the situation. Trained on Medicare and COBRA and would complete or waive those enrollments as well. Explained the handbooks/ enrollment guides and benefits as well as prices for members and families.

Willis Towers Watson, Pittsburgh, Pa. - Health Benefits Specialist

September 2019-December 2019

My job was to answer inbound calls from clients regarding health benefits. I enrolled members or waived coverage if they chose not to accept insurance through their employer. Read terms and conditions so members understood rules and procedures.

Omni William Penn Hotel, Pittsburgh, Pa. -Room Attendant

April 2019-August 2019

My job was to strip the guest rooms of any dirty linens, trash and dishware. Clean the bathroom and restock the toiletries and linen. Make the bed, vacuum and mop the floors. Restock work suitcase/cart at the end of each shift.

Marriott SpringHill Suites, Pittsburgh South Side, Pa.- Housekeeper

October 2018-December 2018

My job was to strip the guest rooms of any dirty linens, trash and dishware. Clean the bathroom and restock the toiletries and linen. Make the bed, vacuum and mop the floors. Mop and sweep the hallways and lobby area as well as keep the eating area clean. Restock work suitcase/cart at the end of each shift.

West Penn Hospital, Pittsburgh, Pa.— Environmental Services Associate

December 2017-October 2018

Cleaned OR turnovers and terminals with approved disinfectant for the operating room. Daily cleaned patient rooms as well as discharge rooms. My duties were to strip rooms of all dirty linens and trash as well as medical equipment and biohazards. Clean the beds, bathrooms and high touch places with approved disinfectant. Make the bed with fresh clean linens. Sweep and mop the floors. I also clean Pods, equipment and incubator spaces in the NICU as well as pull the trash and empty the dirty linen bins.

Fairmont Hotel, Pittsburgh, Pa. — Room Attendant

November 2016 - February 2017

My job was to strip the guest rooms of any dirty linens, trash and dishware. Clean the bathroom and restock the toiletries and linen. Make the bed, vacuum and mop the floors. Restock work suitcase/cart at the end of each shift.

TownePlace Suites Marriott, Robinson Township, Pa. — Housekeeper

June 2016- November 2016

My job was to strip the guest rooms of any dirty linens, trash and dishware. Clean the bathroom and restock the toiletries and linen. Make the bed, vacuum and mop the floors. Mop and sweep the hallways and lobby area as well as keep the eating area clean. Restock work suitcase/cart at the end of each shift.

Wal-Mart, West Mifflin, Pa. — Overnight Stocker (Seasonal)

November 2015 - March 2016

My job was to break down the load from the truck. Restock the shelves as well as make sure the aisles were neat.

Dial America, Green Tree, Pa. -Customer Service Agent

July 2014- December 2014

Took inbound calls from members and Providers/doctors for a medical insurance company.Gave courtesy calls to members during open enrollment. Gave benefit information such as effective dates, co-pays, prescription information and more. Processed medical claim information for the doctors and providers.

Candlewood Suites Hotel, Robinson Township, Pa. - Housekeeper

June 2013- July 2014

My job was to strip the guest rooms of any dirty linens, trash and dishware. Clean the bathroom and restock the toiletries and linen. Make the bed, vacuum and mop the floors. Restock work cart at the end of each shift.

Extended Stay America Hotel, Monroeville Pa. -Housekeeper

August 2012- September 2013

I clean hotel rooms, kitchens, bathrooms,etc. Empty trash and replace toiletries such as bath towels, soaps, toilet paper etc. I make beds with clean fresh linens, dust and wipe down the furniture. As well as mop and vacuum the floors.

Macy’s, Pittsburgh, Pa. - Sales Associate (Seasonal)

October 2011- February 2013

Greeted customers upon entry of store, assisted customers by finding specific merchandise in store, performed recovery shifts in all departments to maintain stock, balanced cash drawer at the beginning and end of each shift, maintained stock on showroom floor, answered customer questions concerning inventory, tabulated their purchases, bagged items, took their payment, issued a receipt and change due to them.

Precision Response Corporation, West Mifflin, Pa. - Customer Service Agent

October 2006- April 2008

Handled inbound calls to DirecTV call center, setup installation dates for DirecTV service also I performed troubleshooting for all technical problems with customer equipment and service. Routed technicians to different work sites in their area, setup customer’s programming choice and handled all orders for DirecTV programming, service, and equipment.

Pittsburgh Zoo & PPG Aquarium, Pittsburgh, Pa. - Food Services (Seasonal)

June 2006- August 2006

Worked various food service sites around the Pittsburgh Zoo and Aquarium, greeted customers with a positive attitude, answer any customer questions, received customer food orders, prepared food, served or bagged customer food, received payment from customer, tabulated the purchase, issued customer food and correct change due to them.

McDonalds, N.Versailles, Pa. - Crew Member

March 2005- April 2006

Balanced cash drawers at the beginning and end of shift, rotated and stocked inventory in coolers, trained new employees, made sure location was kept clean and orderly. Also performed the duties of cashier by greeting and serving customers in the drive-thru window or the front counter, answered any questions, received food order, tabulated their purchases, bagged items, took their payment, issued a receipt and change due to them.

EDUCATION

General Equivalency Diploma, Pittsburgh, Pa.

April 2005

PROJECTS

Magee Birthday Party Kennywood Park

Volunteer work, Pittsburgh, Pa.

September 2003, 2004, 2005

Roller Coaster Race (RCR) Kennywood Park

Volunteer Work, Pittsburgh, Pa.

June 2016,2017, and 2018

CERTIFICATES

Customer Service Certification, Pittsburgh, Pa.

October 2017

Pennsylvania Department Of Human Resources

SKILLS

Type WPM: 30, Word, PowerPoint, Excel, Sales, Certified Customer Service Representative

LANGUAGES

English

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