Kimneishia Perkins

Lead GSA - Fairfield Inn By Marrio

Philadelphia, PA 19141

ad10iq@r.postjobfree.com

302-***-****

Diligent Customer Service Rep offering 10+-year record in customer support and strong aptitude for working with li le

supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying

current on product and service updates. Highly empathetic and supportive team player. Work Experience

Front Office Operations Manager

Fairfield Inn By Marriott

June 2017 to January 2020

King of Prussia, Reserved guest rooms over phone, in person and via computer for PA travelers and provided confirmations.

Lead GSA Educated guests regarding important property information and directions 06/2017 - Current to all areas of hotel, including casino, gift shop and restaurants. Cultivated professional relationships with guests through active response, dedicated assistance and constant support, improving customer retention by 90%.

Issued room keys to guests upon check-in and answered questions regarding proper use. Monitored reservations to track incoming parties and special events. Promptly managed complaints and concerns of customers with positive a attitude and rectified issues to patron satisfaction. Arranged special accommodations for guests, including restaurant reservations and tours.

Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.

Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.

Pleasantly answered phone calls and routed to proper guest or department.

Offered a personable demeanor to every guest approaching the front desk.

Handled payment processing duties and provided customers with receipts and proper bills and change.

Contacted housekeeping services and maintenance personnel regarding problems with guest rooms. Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to Accounts Payable on Daily basis. Managed team of 15 front desk agents s and 50 Housekeeper s, promoting positive work environment through effective communication, active engagement and hands-on assistance.

Posted room charges such as food, liquor and telephone calls based on individual customer actions. Receptionist

Magee Rehabilitation - Philadelphia, PA

November 2017 to December 2018

friendly, knowledgeable assistance.

11/2017 - 12/2018 Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.

Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel. Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.

Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment. Took accurate messages for staff and management to facilitate open and speedy communication. Provided skilled clerical support to all team members, promoting improved office efficiency and enhancing productivity. Answered and directed incoming calls using multi-line telephone system. Gathered, sorted, distributed and sent mail and packages. Managed and anticipated clerical needs of company employees, including copying, faxing and file management.

Adhered to security requirements by screening visitors, updating logs and issuing temporary passes. Welcomed guests and clients in an upbeat and friendly manner. PBX Operator

DoubleTree By Hilton

May 2015 to May 2017

King of Prussia, Managed corporate phone services for a business with 200 employees. PA Answered up to 300 + calls per day in a fast-paced environment. PBX Operator Answered calls with a friendly and polite approach to ensure excellent 05/2015 - 05/2017 customer service.

Developed more efficient filing systems and customer database protocols. Maintained open lines of communicaiton between clients and vendors. Provided a high level of administrative support, which included copying and distributing church-related documents and materials.

Processed incoming mail and packages and placed envelopes in bins to be dispersed to personnel in Accounting and Sales departments. Performed clerical duties, documenting communications, reporting and schedules. Answered phones and performed clerical office functions. Keyholder/Manager

QVC Outlet - Frazer, PA

March 2012 to May 2015

Managed day-to-day operations and maintenance of equipment in Sales & Receiving department. Provided excellent and professional service to ensure guest satisfaction. Packaged items, including High End Jewelry and Hard Items with appropriate materials to prevent damage during shipping.

Provided onsite training.

Trained new team members on various navigational duties, including Phone Skills and Register skills and provided support and mentoring. Assisted Receivers by ordering items, including apparel and clubs for pro shop from various vendors.

Responded to safety and loss prevention incidents. Recommended improvements to store procedures.

Evaluated transactions for suspected fraud.

Operated cash register.

Set up visually appealing promotional displays.

Organized and updated schedules to optimize coverage for expected customer demands.

Calculated bill totals and tax amounts.

Maintained store in clean and neat manner.

Answered questions and resolved concerns.

Education

High school diploma

Additional Information

Skills

Data entry Inbound and outbound calling

Multitasking and prioritization High-energy a itude Meticulous and organized Credit card payment processing PC proficient Problem-solving abilities

Detail-oriented Call center experience

Efficient and accurate Clerical support

Flexible

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