Front Desk Career Change

ROBERT STREETS

************@*****.*** 561-***-**** Lantana, FL 33462

Summary

Skills

Criminal Law Understanding

CCTV Monitoring

Report Preparation

Physical Combat Trained

First Aid Certified

Premises Surveillance

Patrolling

Vigilant and Watchful

Security Procedures Knowledge

Punctuality

Work Ethic

Criminal Law

Relationship Building and Management

Document Preparation

Crime Prevention

Reporting Skills

[Language] Fluency

Emergency Response

Verbal and Written Communication

Surveillance

Complex Problem-Solving

Staff Management

English Fluency

Emergency Management

Personal Security

Experience

Titan International West Palm Beach, FL

Security Guard

05/2016 - 11/2018

Courtyard Marriott West Palm Beach, FL

Front Desk Agent

11/2006 - 12/2008

Greeted customers in a professional and friendly manner.

Answered phones, responded to inquiries, and took messages.

Assisted with check-in and check-out procedures for guests.

Resolved customer complaints promptly and courteously.

Provided information about hotel amenities, services, and local attractions.

Ensured that all safety regulations were followed according to company standards.

Monitored security cameras in lobby area as needed.

Addressed customer needs in a timely manner.

Collaborated with colleagues to ensure smooth operations of front desk area.

Provided excellent customer service while upholding company policies.

Answered telephones and greeted visitors to assist, answer questions and direct.

Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Received incoming calls and coordinated with staff to fulfill customer requests.

Input customer data into reservation systems and updated to reflect room changes.

Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.

Wrote and maintained incident reports, daily activity logs and other documents as requested by management.

Completed end-of-day reporting and balanced registers to maintain financial accuracy.

Supervised daily operations of hotel front desk in absence of manager.

Collaborated with internal team to prioritize and complete guest check-in and check-out and deliver amenities.

Facilitated successful front desk operations for high-volume hotel.

Coordinated with internal departments to handle wide range of guest needs.

Showed off dining areas, pool, spa and fitness center to prospective and current guests.

Education and Training

Riverside High School Painesville, OH

High School Diploma

05/1972

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