Executive Assistant Law Enforcement
Resume:
ANITA
DOLAN
************@*******.***
Hopewell, VA 23860
Highly efficient manager well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
PROFESSIONAL SUMMARY
SimpliSafe - Monitoring Associate
03/2023 - 11/2023
The City of Hopewell Public Works - Executive Assistant 05/2022 - 02/2023
The Execu/Search group - Registrar/Screener
03/2021 - 01/2022
WORK HISTORY
• 24/7 home and business security monitoring
Watch security footage, contact customers, and dispatch law enforcement, and medical assistants for customers
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Handle inbound calls from customers and law enforcement to answer questions about active alarms
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Managed customer relations through communication and helpful interactions
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• Entered the by weekly payroll for the department
• Monitored employee leave
• Petty cash coordinator for the office
• Handle purchase orders, process statements
• Human resource duties for the new hires onboarding process
• Track complaints and inquiries from the citizens Handled confidential and sensitive information with discretion and tact.
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Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
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Screened calls and emails and responded accordingly to support executive correspondence.
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Updated spreadsheets and databases to track, analyze, and report on quarterly and annually budgets
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Obtain and enter patient personal information along with vaccination data into the state Health department database
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Monitored enrollment processes to meet regulations and accreditation standards
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Updated computer system with latest information to keep records current and accurate
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• Organized, reviewed, and filed paperwork for secure recordkeeping SKILLS
• Cash Handling
• Program Support
• Preparing Reports
• Workplace Safety
• Data Entry
• Management Support
• Performance Evaluations
• Issue Resolution
• Record and File Management
• Decision-Making
• Strategy Development
• MS Office
• Performance Improvement
• Process Improvement
• Work Planning and Prioritization
Customer Relationship
Management (CRM)
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• Risk assessment
• Research abilities
• Data analysis
• Leadership qualities
• Organizational skills
• Analytical thinking
• Performance evaluation
• Conflict resolution
• Training and development
• Microsoft Office proficiency
• Problem solving
• Quality assurance
• Customer Assistance
• Payment Processing
Virginia Life Insurance
05/2019
EDUCATION
Virginia Certification: Licensed
Life Insurance Agent
Virginia Commonwealth University
Richmond, VA • 01/2005
VCU Supervisor Certificate:
Management Science
Virginia State Police Course
01/2003
FBI Fingerprint Verification
Certification: Criminal Justice
Capital One
01/1999
Credit Leading Authority
Virginia Commonwealth College
Richmond, VA • 01/1993
Associate of Applied Science:
Business Management
Petersburg Department of Social Services - Human Services Assistant 08/2021 - 11/2021
Virginia State Police - VCIN Analyst
01/2009 - 01/2019
Virginia State Police - Agency Management Analyst/Supervisor 01/2006 - 01/2009
• Assists in conducting supervised visitations
• Transport children for visitation or doctor appointments Purge case files and forward originals to the State per the Virginia State Purge requirement
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Kept and established comprehensive case files to support proper documentation and record retention
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Provide training to management, supervisory and operational personnel in criminal justice policy standards
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• Developed presentations and provided classroom training Travel within the Commonwealth to other law enforcement agencies to conduct VCIN audits to ensure that federal and state regulations are being followed
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Work with Vendors to connect their servers and install their computers remotely
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• Enter and update system users
Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
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Identified and resolved problems through root cause analysis and research.
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Recommended process improvements to continually identify, analyze and fix constraints and challenges.
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• Queried databases for information needed for report processing. Validated results and performed quality assurance to assess accuracy of data.
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Conducted workplace compliance training to reduce liability risks and operate effectively.
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Develop articles that provide system users with information regarding system changes in the VSP newsletter
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Perform help desk duties, assist users with password issues, problems with entering warrants, protective orders into the criminal justice system
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• Perform audits on law enforcement documentation
• Work with the FBI on problem issues
Ran reports in the Archive system to research possible miss user of the VCIN system.
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Supervised staff responsible for conducting background checks for criminal justice agencies, manually entered arrest data to the criminal history records, conducted research on missing court dispositions and concealed handgun permits
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Developed and maintain reports and spreadsheets of CCRE budget and federal grant expenditures
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Recruitment, prepared interview questions, set up interviews, managed interview panels
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• Reviewed, edited, and finalized modifications to the CCH database Researched, gathered, and analyzed data for state and federal criminal history survey forms
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• Prepared training manuals for criminal justice personnel for CCRE Virginia State Police - Office Services Supervisor, Sr. 01/2003 - 01/2006
operations and Interface activities
Researched missing arrest fingerprints, missing court dispositions and non automated criminal history records
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Reviewed and approved SP-106 leave sheets, and the weekly supply order
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Maintained the unit calendar, scheduled meetings and appointments for my unit
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• Obtained juvenile arrest prints and court dispositions Monitored court and correctional interface transactions. Tracked Grant funds for grant positions
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Produced detailed and relevant reports for use in making business decisions
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• Evaluated current processes to develop improvement plans
• Gathered, documented, and modeled data to assess business trends Reviewed internal systems and organized training plans to address areas in need of improvement
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Conducted thorough reviews of operations to devise and deploy improvement strategies
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Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues
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Supervised the daily operation of the Sex Offender Registry section by assuring that registrations, re-registrations, community notifications, and subpoenaed records accurately and expeditiously processed in accordance with the law, departmental policies and procedures
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Recruitment, prepared interview questions for Human Resources, set up and managed interview panels, Selected individuals for open positions
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Reviewed and evaluated sex offender registrations and interpreted court documentation to determine if an individual had been convicted of a sex offense or a substantially similar law as delineated in Title 9.1, chapter 9, Code of Virginia, prior to entry into the Sex Offender Registry
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Identified, evaluated, and consulted with management regarding program activities, workload evaluation, disciplinary issues, authorized/scheduled leave request, and maintained internal operating procedures in current status
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• Drafted correspondence relative to law and procedures Provided customer assistance by responding to phone and Internet inquires and complaints made by the public, law enforcement, news media, and sex offenders
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Collected and analyzed figures to produce weekly, monthly, and yearly reports
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Completed assigned performance evaluations by established deadlines
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Assessed, developed, and implemented new procedures that would expedite the work flow
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Reviewed documentation from courts, Department of Corrections and other law enforcement agencies to confirm accurate conviction information and registration requirements based on the information collected.
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Delivered performance reviews, recommending additional training or advancements.
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Virginia State Police - Program Support Technician 01/2001 - 01/2003
Capital One - Senior Credit Analyst
01/1999 - 01/2001
Capital One - Fraud Recovery Adjuster
01/1996 - 01/1999
Capital One - Fraud Detection Analyst
01/1995 - 01/1996
Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
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Reviewed expungement related court orders, petitions, and warrants for accuracy and obtained additional information as needed for compliance with state and federal regulations
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Managed and maintained a tracking system for expungements in the Access database
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Maintained locality audit file, coordinated audit activities, and ensured field activity reports were completed
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• Accurately analyzed secondary dissemination and notices
• Used computers to generate and process automated program forms
• Analyzed the risk of lending credit to individuals and businesses
• Reviewed procedures and suggested changes
• Held a seat on the credit review board
Utilized strong communication and interpersonal skills to obtain necessary financial information from customers.
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Improved understanding of financial statements, which helped in assessing risk.
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Evaluated customer credit data to determine level of risk involved in money lending.
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Investigated claims of fraudulent applications utilizing signature analysis, police reports, and interviews with the cardholders and suspects
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Advised customers and merchants on the Visa/MasterCard regulations and Privacy Act
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• Maintained reports and spreadsheets for recovered funds Collected evidence to determine financial responsibility on fraudulent accounts
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Developed a new training program for new hires to the fraud department
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Lead adjuster/supervisor on duty, responded to compliant calls and system problems.
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Ran reports to determine the volume of calls and the amount of coverage needed to handle the volume of work during certain time frames
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Tracked fraud cases and monitored trends to develop strategies for prevention
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Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity
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Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk
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• Evaluated customer data to identify and prevent fraudulent Virginia State Police - Office Services Assistant
01/1993 - 01/1995
activities
Processed accounts receivable and reconciled payments for the Firearms Transaction Center
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Processed background checks on individuals seeking to be a licensed gun dealer
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• Answered inbound calls for the instant gun check
• Assigned state forms to specific gun dealers
• Entered concealed weapon permits.
Managed daily data entry and kept clerical information accurate and up-to-date
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• Maintained and updated office records, both digital and physical Completed clerical tasks such as filing, copying, and distributing mail
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Delivered clerical support by handling range of routine and special requirements
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COMPUTER SOFTWARE
• Microsoft Word
• Excel
• PowerPoint
• Outlook
• Gmail
• Access
• OPENFOX
• Glink
• Fraud system FOCUS
• Criminal History database
• Unix
• Footprints
• Sunflower
• Court Management System (CMS)
• Department of Corrections CORRIS database
• SOR software
• SAP
• EPIC
• Sales Force
• Sales Genie
• Virginia Immunization Information System
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