ANITA

DOLAN

ad10ib@r.postjobfree.com

804-***-****

Hopewell, VA 23860

Highly efficient manager well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

PROFESSIONAL SUMMARY

SimpliSafe - Monitoring Associate

03/2023 - 11/2023

The City of Hopewell Public Works - Executive Assistant 05/2022 - 02/2023

The Execu/Search group - Registrar/Screener

03/2021 - 01/2022

WORK HISTORY

• 24/7 home and business security monitoring

Watch security footage, contact customers, and dispatch law enforcement, and medical assistants for customers

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Handle inbound calls from customers and law enforcement to answer questions about active alarms

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Managed customer relations through communication and helpful interactions

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• Entered the by weekly payroll for the department

• Monitored employee leave

• Petty cash coordinator for the office

• Handle purchase orders, process statements

• Human resource duties for the new hires onboarding process

• Track complaints and inquiries from the citizens Handled confidential and sensitive information with discretion and tact.

•

Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.

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Screened calls and emails and responded accordingly to support executive correspondence.

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Updated spreadsheets and databases to track, analyze, and report on quarterly and annually budgets

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Obtain and enter patient personal information along with vaccination data into the state Health department database

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Monitored enrollment processes to meet regulations and accreditation standards

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Updated computer system with latest information to keep records current and accurate

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• Organized, reviewed, and filed paperwork for secure recordkeeping SKILLS

• Cash Handling

• Program Support

• Preparing Reports

• Workplace Safety

• Data Entry

• Management Support

• Performance Evaluations

• Issue Resolution

• Record and File Management

• Decision-Making

• Strategy Development

• MS Office

• Performance Improvement

• Process Improvement

• Work Planning and Prioritization

Customer Relationship

Management (CRM)

•

• Risk assessment

• Research abilities

• Data analysis

• Leadership qualities

• Organizational skills

• Analytical thinking

• Performance evaluation

• Conflict resolution

• Training and development

• Microsoft Office proficiency

• Problem solving

• Quality assurance

• Customer Assistance

• Payment Processing

Virginia Life Insurance

05/2019

EDUCATION

Virginia Certification: Licensed

Life Insurance Agent

Virginia Commonwealth University

Richmond, VA • 01/2005

VCU Supervisor Certificate:

Management Science

Virginia State Police Course

01/2003

FBI Fingerprint Verification

Certification: Criminal Justice

Capital One

01/1999

Credit Leading Authority

Virginia Commonwealth College

Richmond, VA • 01/1993

Associate of Applied Science:

Business Management

Petersburg Department of Social Services - Human Services Assistant 08/2021 - 11/2021

Virginia State Police - VCIN Analyst

01/2009 - 01/2019

Virginia State Police - Agency Management Analyst/Supervisor 01/2006 - 01/2009

• Assists in conducting supervised visitations

• Transport children for visitation or doctor appointments Purge case files and forward originals to the State per the Virginia State Purge requirement

•

Kept and established comprehensive case files to support proper documentation and record retention

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Provide training to management, supervisory and operational personnel in criminal justice policy standards

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• Developed presentations and provided classroom training Travel within the Commonwealth to other law enforcement agencies to conduct VCIN audits to ensure that federal and state regulations are being followed

•

Work with Vendors to connect their servers and install their computers remotely

•

• Enter and update system users

Performed system analysis, documentation, testing, implementation, and user support for platform transitions.

•

Identified and resolved problems through root cause analysis and research.

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Recommended process improvements to continually identify, analyze and fix constraints and challenges.

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• Queried databases for information needed for report processing. Validated results and performed quality assurance to assess accuracy of data.

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Conducted workplace compliance training to reduce liability risks and operate effectively.

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Develop articles that provide system users with information regarding system changes in the VSP newsletter

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Perform help desk duties, assist users with password issues, problems with entering warrants, protective orders into the criminal justice system

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• Perform audits on law enforcement documentation

• Work with the FBI on problem issues

Ran reports in the Archive system to research possible miss user of the VCIN system.

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Supervised staff responsible for conducting background checks for criminal justice agencies, manually entered arrest data to the criminal history records, conducted research on missing court dispositions and concealed handgun permits

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Developed and maintain reports and spreadsheets of CCRE budget and federal grant expenditures

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Recruitment, prepared interview questions, set up interviews, managed interview panels

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• Reviewed, edited, and finalized modifications to the CCH database Researched, gathered, and analyzed data for state and federal criminal history survey forms

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• Prepared training manuals for criminal justice personnel for CCRE Virginia State Police - Office Services Supervisor, Sr. 01/2003 - 01/2006

operations and Interface activities

Researched missing arrest fingerprints, missing court dispositions and non automated criminal history records

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Reviewed and approved SP-106 leave sheets, and the weekly supply order

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Maintained the unit calendar, scheduled meetings and appointments for my unit

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• Obtained juvenile arrest prints and court dispositions Monitored court and correctional interface transactions. Tracked Grant funds for grant positions

•

Produced detailed and relevant reports for use in making business decisions

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• Evaluated current processes to develop improvement plans

• Gathered, documented, and modeled data to assess business trends Reviewed internal systems and organized training plans to address areas in need of improvement

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Conducted thorough reviews of operations to devise and deploy improvement strategies

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Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues

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Supervised the daily operation of the Sex Offender Registry section by assuring that registrations, re-registrations, community notifications, and subpoenaed records accurately and expeditiously processed in accordance with the law, departmental policies and procedures

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Recruitment, prepared interview questions for Human Resources, set up and managed interview panels, Selected individuals for open positions

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Reviewed and evaluated sex offender registrations and interpreted court documentation to determine if an individual had been convicted of a sex offense or a substantially similar law as delineated in Title 9.1, chapter 9, Code of Virginia, prior to entry into the Sex Offender Registry

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Identified, evaluated, and consulted with management regarding program activities, workload evaluation, disciplinary issues, authorized/scheduled leave request, and maintained internal operating procedures in current status

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• Drafted correspondence relative to law and procedures Provided customer assistance by responding to phone and Internet inquires and complaints made by the public, law enforcement, news media, and sex offenders

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Collected and analyzed figures to produce weekly, monthly, and yearly reports

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Completed assigned performance evaluations by established deadlines

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Assessed, developed, and implemented new procedures that would expedite the work flow

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Reviewed documentation from courts, Department of Corrections and other law enforcement agencies to confirm accurate conviction information and registration requirements based on the information collected.

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Delivered performance reviews, recommending additional training or advancements.

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Virginia State Police - Program Support Technician 01/2001 - 01/2003

Capital One - Senior Credit Analyst

01/1999 - 01/2001

Capital One - Fraud Recovery Adjuster

01/1996 - 01/1999

Capital One - Fraud Detection Analyst

01/1995 - 01/1996

Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.

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Reviewed expungement related court orders, petitions, and warrants for accuracy and obtained additional information as needed for compliance with state and federal regulations

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Managed and maintained a tracking system for expungements in the Access database

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Maintained locality audit file, coordinated audit activities, and ensured field activity reports were completed

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• Accurately analyzed secondary dissemination and notices

• Used computers to generate and process automated program forms

• Analyzed the risk of lending credit to individuals and businesses

• Reviewed procedures and suggested changes

• Held a seat on the credit review board

Utilized strong communication and interpersonal skills to obtain necessary financial information from customers.

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Improved understanding of financial statements, which helped in assessing risk.

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Evaluated customer credit data to determine level of risk involved in money lending.

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Investigated claims of fraudulent applications utilizing signature analysis, police reports, and interviews with the cardholders and suspects

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Advised customers and merchants on the Visa/MasterCard regulations and Privacy Act

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• Maintained reports and spreadsheets for recovered funds Collected evidence to determine financial responsibility on fraudulent accounts

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Developed a new training program for new hires to the fraud department

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Lead adjuster/supervisor on duty, responded to compliant calls and system problems.

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Ran reports to determine the volume of calls and the amount of coverage needed to handle the volume of work during certain time frames

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Tracked fraud cases and monitored trends to develop strategies for prevention

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Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity

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Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk

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• Evaluated customer data to identify and prevent fraudulent Virginia State Police - Office Services Assistant

01/1993 - 01/1995

activities

Processed accounts receivable and reconciled payments for the Firearms Transaction Center

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Processed background checks on individuals seeking to be a licensed gun dealer

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• Answered inbound calls for the instant gun check

• Assigned state forms to specific gun dealers

• Entered concealed weapon permits.

Managed daily data entry and kept clerical information accurate and up-to-date

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• Maintained and updated office records, both digital and physical Completed clerical tasks such as filing, copying, and distributing mail

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Delivered clerical support by handling range of routine and special requirements

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COMPUTER SOFTWARE

• Microsoft Word

• Excel

• PowerPoint

• Outlook

• Gmail

• Access

• OPENFOX

• Glink

• Fraud system FOCUS

• Criminal History database

• Unix

• Footprints

• Sunflower

• Court Management System (CMS)

• Department of Corrections CORRIS database

• SOR software

• SAP

• EPIC

• Sales Force

• Sales Genie

• Virginia Immunization Information System

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