Customer Service help desk Assistant

***** ***** ***** ****** ***.*** Woodbridge, VA **192

254-***-**** ************@*****.***

PAMELA D. WHEAT

OBJECTIVE

●Diligent, attention to detail-oriented, 60% compensated Army veteran knowledgeable in the management of daily office operations, with 16 plus years of solid background in customer service.

●Excels at multitasking in a fast past-high volume environment with excellent communication and interpersonal skills with various media; builds rapport and relationships with management, customers, and peers.

●Strengths: self motivated,quick decision-making, tolerant/ flexible in different situations, accuracy.

WORK OF EXPERIENCE

2020-2023 DoD, CYSS Joint Base Anacostia-Boiling Air Force Base, Washington, DC

CYPA, Child & Youth Program Assistant

Served as a CYPA in one or more CY programs. Maintained control of and accounted for whereabouts and safety of children and youth ranging in age from 6 weeks to 18 years. Assisted in providing and leading planned activities for program participants. Helped to establish a program environment that promoted positive interactions with other children, youth, and adults. Helped to prepare, arrange, and maintain indoor and outdoor activity areas and materials to accommodate daily schedules. Used prepared curriculum and program materials and assisted with developing a list of needed supplies and equipment.

Interacted professionally with staff members, parents, and local installation command personnel. Supervised children and youth during daily schedule of indoor and outdoor activities and on field trips, outings, and special events. Promoted and modeled safety, fitness, health, and nutrition practices. Cared for special needs children and youth as directed by the supervisor. Notified supervisor of health, fire, and safety compliance concerns. Helped arrange for and serve appropriate snacks or meals where applicable.

Observed program participants for signs that may indicate illness, abuse, or neglect and reports as directed. Noted special instructions provided by parents.

Maintained program participation data and completed required daily reports. Provided care and supervision, oversight, and accountability for program participants in compliance with DoD, Army, and local installation policies, guidance, and standards. Completed training requirements.

2019-2019 Internal Revenue Service Austin,Texas

Clerk

Sorted and opened mail, maintained files and records, and filing tax returns and other documents.

Performed clerical duties including typing, filing, and completion of simple forms. Operated office machines including copiers, scanners, phone and voicemail systems, personal computers, and other standard office equipment. Answered phones, directed calls to appropriate individuals, and prepared messages. Met deadlines of assigned tasks by managing time and priority.

2015-2019 DoD, CYSS Fort Hood, Texas

CYPA, Child & Youth Program Assistant

Served as a CYPA in one or more CY programs. Maintained control of and accounted for whereabouts and safety of children and youth ranging in age from 6 weeks to 18 years. Assisted in providing and leading planned activities for program participants. Helped to establish a program environment that promoted positive interactions with other children, youth, and adults. Helped to prepare, arrange, and maintain indoor and outdoor activity areas and materials to accommodate daily schedules. Used prepared curriculum and program materials and assisted with developing a list of needed supplies and equipment.

Interacted professionally with staff members, parents, and local installation command personnel. Supervised children and youth during daily schedule of indoor and outdoor activities and on field trips, outings, and special events. Promoted and modeled safety, fitness, health, and nutrition practices. Cared for special needs children and youth as directed by the supervisor. Notified supervisor of health, fire, and safety compliance concerns. Helped arrange for and serve appropriate snacks or meals where applicable.

Observed program participants for signs that may indicate illness, abuse, or neglect and reports as directed. Noted special instructions provided by parents.

Maintained program participation data and completed required daily reports. Provided care and supervision, oversight, and accountability for program participants in compliance with DoD, Army, and local installation policies, guidance, and standards. Completed training requirements.

2013-2014 Vet Connex Atlanta, GA

AT&T International Inbound Call Center Representative

Served customers by determining their international travel cellular needs, answering specific account inquiries, resolved problems/issues, fulfilled requests, and maintained accurate notations on customer accounts.

2011-2012 Burlington Coat Factory Atlanta, GA

Inventory Control Markdown Associate

Marked down clearance stores items with the timed manner. Helped to control the store’s inventory. Ensured markdowns were processed according to company policies and in a timely fashion, ensured merchandise was properly priced, run markdown reports, provided outstanding customer service to customers, operated the cash register as needed, kept the stockroom clean and orderly. Made sure sales floor had adequate amounts of merchandise displayed.

2010-2011 Bright Horizons Atlanta, GA

Preschool Teacher

Instructed children under the age of five using creative methods such as art, music and hands-on learning also through the use of learning centers within the classroom preparing them for kindergarten through play.

Created lesson plans that taught social skills and personal hygiene, as well as introduced colors, shapes and numbers.

Introduced reading /writing to develop language skills.

Served food/beverages for nutritional needs. Guided pre-k children through the daily classroom routines.Ensured safety.

Provided warm and inviting learning atmosphere.

Conducted parent/teacher conferences.

2007-2010 Kohl’s Hattiesburg, MS

Jewelry Department Manager/Admin Asst

Provided customer service, Inventoried stock daily.

Modified clearance merchandise that increased sales.

Assigned employees specific duties, Enforced safety within the workplace. Directly supervised employees, Hired, trained and evaluated personnel. Operated office computers, sent/received fax, operated copier machine. Provided basic technical support and training to site staff. Maintained inventory of office equipment and program supplies. Advanced skills in Microsoft Programs including but not limited to Excel, Word, Outlook, Sharepoint, and OneDrive. Provided basic troubleshooting.

2007-2007 United States Postal Service Hattiesburg, MS

Sales, Service, Distribution Clerk

Worked assigned tour and days of work.

Followed postal service policies and procedures for personal conduct at work.

Distributed mail throughout the mailroom.

Prepped mail for timed outbound deliveries.

2005-2007 Hattiesburg Public School District Hattiesburg, MS

Teacher Assistant

Assisted homeroom teacher with daily classroom duties.Provided assistance/instruction to twenty or more FastForward students.Worked with students one-on- one to reinforce concepts taught by teacher. Provided students with additional opportunities to learn and master materials.

Collaborated with lead teacher with helping with lesson plans, preparing instructional materials, creating bulletin boards, recording student grades, charting educational milestones.

Maintained and recorded daily computer scores for the elementary school.

1996-2000 United States Army Fort Stewart, GA

88M- Motor Transporter

Supported the main battalion with transportation missions. Delegated mission duties to soldiers, supported the main support battalion with transportation duties. Performed daily PMCS and identified equipment failures. Performed and recorded minor maintenance actions. Complied with all safety regulations and procedures. Ensured proper vehicle loading and care. Operated assigned vehicles over varied terrain in support of combat operations. Managed loading and unloading of personnel and equipment and protects cargo against damage. Operated vehicle material handling equipment (MHE), as required. Employed land navigation techniques. Maintained qualification with radios and vehicle-mounted weapons. Performed vehicle self-recovery and field expedients to include towing. Corrected or reported all vehicle deficiencies. Prepared vehicles for shipment by air, rail, or vessel. Supervised drivers performing preventive maintenance checks and services (PMCS) on vehicles. Operated in the truck terminal as a squad leader. Trained new drivers and managed the driver sustainment training program. Operated in a motor vehicle convoy with convoy route reconnaissance. Supervised transporting of all types of cargo. Posted at loaded vehicles to prevent pilferage and vandalism of cargo and equipment. Took charge of vehicle recovery. Supervised personnel preparing vehicles for deployment. Coupled and dropped trailers, securing loads, and trained constantly on convoy defense. Moved cargo and JP-8, (for "Jet Propellant 8") fuel. Was called upon consecutively to conduct missions. Operated forklift and other warehouse machinery

EDUCATION

2022-2023 Career Technical Institute Washington, DC

Technical Certificate- Information Technology

2012- 2014 Reinhardt University Alpharetta, GA

Master of Education- Art of Teaching

2005-2006 American InterContinental University Atlanta, GA

Master of Education- Instructional Technology

Extensively trained in Instructional Technology

Constructed stand-alone instructional DVD

1996-2002 University of Southern Mississippi Hattiesburg, MS

Bachelor of Science- Child Development

Extensive undergrad training in Child Development

EXTRACURRICULAR ACTIVITIES/SKILLS

Photography, Volunteering. Expert in the development and use of data collection,Internet Explorer, and various office equipment. Helped in full training of employees and computer systems. Knowledgeable in Information Technology.

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