ESILDA PRENTICE

ad10g0@r.postjobfree.com 786-***-**** Miami Gardens, FL 33055

Dedicated and empathetic Medical Assistant offering 18+ years experience in direct patient care and medical office management experience. Committed to obtaining the highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.

HIPAA & OSHA Compliance

Medical Terminology

Clinical Applications

Treatment Room Preparation

Multi-line Telephone System Operation

Problem Anticipation and Resolution

Time Management

Diagnostic Testing

Decision Making

Check-In and Check-Out Procedures

Examination Preparation

Operating EKG Equipment

Medication Administration

Customer Service

Medical Records & Charting

Communication

Electronic Medical Record (EMR)

EMR Software - EPIC, eClinicalWorks, Cerner, Slack, Salesforce, and CcAdmin, and Healthie

Multitasking

Teamwork

Telemedicine

Critical Thinking

Patient Relations

Completing Insurance Forms

Wound Care

Cleaning and Organizing

Coordinating Drug Refills

Appointment Scheduling

Multitasking and Prioritization

Procedure Assistance

Routine Laboratory Testing

Specimens Collection and Processing

Remote Video Conferencing

Sanitizing and Cleaning

Quality Control

Vitals Collection and Documentation

Conflict Resolution

Willingness to Learn

Microsoft Office

Standards Compliance

Resource Management

Patient Chart Tracking

Mobile Device Operation

Mobility Assistance

Payment Processing

Centrifuge Operation

Flexibility and Adaptability

Managing Medical Laboratory Equipment

Data Entry

Biohazard Waste Disposal & Policy Compliance

Sharps Disposal

Draw blood via evacuated collection tubes or

butterfly method

Staff Phlebotomy Training

Customer Service

Active Listening

EMR-Epic, eClinicalWorks, Cerner, Healthie, Salesforce, Doxy-me, Slack, and Microsoft Teams

Phlebotomy Instructor, Part-Time (PM) Phlebotomy Training and Certification Center - Miami, Florida 11/2020 - Current

Enforced infection control and sharps disposal procedures to protect patients, co-workers and self. Kept records on student attendance and academic performance as well as emergency contacts and waivers in case of adverse laboratory events.

Summary

Skills

Experience

Helped keep facility in compliance with school system guidelines and OSHA requirements. Instructed phlebotomy using interactive lectures and hands-on skills instruction in lab. Performed phlebotomist role in major hospital and promoted to lead for outstanding service, attainment of certification and patient satisfaction.

Designed and developed updated phlebotomy curriculum to include modern techniques and proven principles in adult learning.

Guided students in effective use of computer technology in recording, transmitting and tracking phlebotomy activities.

Implemented diverse teaching styles to meet variety of learning needs and developed practical learning objectives and interactive job aids to facilitate lasting learning. Assessed students' knowledge and skills through assignments and exams. Held clinical simulation projects and provided each student with individual feedback. Initiated new learning methods to ensure total student comprehension while maximizing learning time. Remote Certified Clinical Medical Assistant Openloop 08/2023 - 11/2023 SPrepare patient charts before their visit

Incorporated outside records into charts and EHR.

Labeled and completed lab requisitions using ICD and CPT coding Uploaded patient's lab results into the patient chart Secured patient information and maintained patient confidence by completing and safeguarding medical records.

Participated in team meetings to improve workflows and contribute to improving patient population outcomes. Patients were seen via a Sync visit or Async visit. Sync visit is where patients are seen via telehealth visit and Async visits are allowed every other month that is a visit where the patient does not need to be seen by the physician and is able to obtain the refill weight loss medications. (Semaglutgide, Wegovy, or Ozempic) Remote Certified Clinical Medical Assistant Included Health 06/2023 - 10/2023 Relayed messages from patients to physicians about concerns, condition updates, or refill requests to facilitate treatment.

Responded to patient callbacks and phone-in prescription refill requests. Educated patients about medications, procedures, and physician's instructions. Secured patient information and maintained patient confidence by completing and safeguarding medical records.

Contacted pharmacies to submit and refill patients' prescriptions. Participated in team meetings to improve workflows and contribute to improving patient population outcomes. Conducted insurance verification pre-certification and pre-authorization functions. Incorporated outside records into charts and EHR.

Collaborated with local pharmacies to resolve and clarify issues with patient medication. Certified Clinical Medical Assistant Cleveland Clinic Florida - Weston, Florida 08/2022 - 06/2023 Supported physicians in examinations, procedures, and diagnostic tests Delivered administrative support to physician practices aiding in quality healthcare services Performed patient intake and assisted in patient care procedures Educated patients about their conditions and treatments Documented medical data in patient charts, facilitating accurate records Secured patient information and maintained patient confidence by completing and safeguarding medical records.

Measured vital signs and took medical histories to prepare patients for examination. Responded to patient callbacks and phone-in prescription refill requests. Documented notes during patient visits.

Participated in team meetings to improve workflows and contribute to improving patient population outcomes. Cleaned treatment rooms and medical instruments, complying with infection control standards Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.

Prepared treatment rooms for patients by cleaning surfaces and restocking supplies. Prepared injections that were being administered during procedures. Lead Clinical Medical Assistant Conviva Care Solutions - Hialeah, Florida 05/2021 - 04/2022 Supported physicians in examinations, procedures, and diagnostic tests Performed patient intake and assisted in patient care procedures Delivered administrative support to physician practices aiding in quality healthcare services Monitored supply inventory for low stock and worked with staff to reorder Maintained established quality control standards, driving continuous improvement efforts Prioritized patient needs identi ed through phone, electronic, and walk-in communication to comply with established guidelines

Complied with personal protective equipment requirements to protect against exposure to infectious body uids and other hazardous substances

Lead other Medical Assistant and keep them up to date on information and procedures Assign, monitor, and review progress of work

Oversee and evaluate orientation and training of assigned associates Provide input in the review and evaluation of staff performance possible Assisted with the interview process and the hiring decisions I provide the tools and training necessary for the success of the team members assigned to position I assist with onboarding and training new team members success of the team members assigned to position Members

In conjunction with the Practice Manager, I observed the daily activities of the MA's I monitored and track time and attendance in accordance with clinic policy I directed, supervised, and coached the front office and clinical staff daily. Processed medical record requests for HEDIS in a timely manner. Working knowledge of HEDIS.

Handled HEDIS Review and documentation.

Certified Clinical Medical Assistant University of Miami Health System - Miami, Florida 02/2016 - 03/2021 Supported physicians in examinations, procedures, and diagnostic tests Record patients' medical history, vital statistics, or information such as test results in medical records Prepare treatment rooms for patient examinations, keeping the rooms neat and clean Interview patients to obtain medical information and measure their vital signs, weight, and height Authorize medication refill and provide prescription information to pharmacies Explain treatment procedures, medications, diets, or physicians' instructions to patients Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing Show patients to examination rooms and prepare them for the physician Contact medical facilities or departments to schedule patients for tests or admission Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms Assist in Lumbar puncture procedure.

Certified Clinical Medical Assistant Florida Department of Health - Miami, Florida 01/2015 - 02/2016 Triaged patients and performed vital checks for patient ow facilitation Helped prepare medical instruments and equipment

Educated patients about their conditions and treatments Provided patient education and after-visit care instructions to foster the care continuum Documented medical data in patient charts, facilitating accurate records Cleaned treatment rooms and medical instruments, complying with infection control standards. Certified Clinical Medical Assistant CAC Medical Center - North Miami Beach, Florida 01/2013 - 01/2015 Supported physicians in examinations, procedures, and diagnostic tests Obtained patient medical histories for inclusion in records Conducted pre-authorizations and referrals to meet third-party insurer requirements Assisted physicians and nursing personnel with injections Phlebotomy, and other patient care procedures

Provided patient education and after-visit care instructions to foster the care continuum Prioritized patient needs identified through phone, electronic, and walk-in communication to comply with established guidelines.

Processed medical record requests for HEDIS in a timely manner. Working knowledge of HEDIS.

Handled HEDIS Review and documentation.

Medical Assistant/Ultrasound Technician Instructor Eve Medical and Referral Services - Miami, Florida 02/2008 - 12/2012

Initiated, facilitated, and moderate classroom discussions Obtained materials and supplies, such as textbooks, and laboratory equipment Participated in campus and community events

Prepared and delivered lectured to undergraduate and graduate students on topics such as public health, stress management and work site health promotion

Prepared course materials, such as syllabi, homework assignments, and handouts Supervised laboratory sessions

Evaluated and grade students' class work, assignments, and papers Maintained student attendance records, grades, and other required records Compiled, administered, and grade examinations and assigned this work to others Manage two full classes of 30+ students each and ensure all comply with OSHA and the schools' standards and guidelines

Instruct and certify students on BLS

Teach administrative skills such as computer, EMR. Ultrasound Technician/Medical Assistant Eve medical and Referral Services - Doral, Florida 03/2005 - 04/2008 Operated ultrasound equipment to produce and record images of internal organs Selected appropriate equipment settings and adjusted patient positions to reach correct sites and angles Supervised and trained students and other medical sonographers Provided sonogram and oral and written summary of technical ndings to physician for use in medical diagnosis Decided which images included, looking for differences between healthy and pathological areas Maintained records of patient sonographs and highly sensitive post-operative reports Prepared patient for exam by explaining procedure, transferring patient to ultrasound table, scrubbing skin, and applying gel and positioning patient properly

Determined whether scope of exam should be extended, based on ndings Obtained and recorded accurate patient history, included prior test results and information from physical examinations

Observed and cared for patients throughout examinations to ensure safety and comfort Maintained stock and supplies, preparing supplies for special examinations and ordering supplies when necessary Observed screen during scan to ensure that image produced was satisfactory for diagnostic purposes, making adjustments to equipment as required

Performed clerical duties, such as scheduling exams and special procedures, keeping records, and archiving computerized images

Administered oxygen and gave emergency rst aid treatments Performed legal and ethical duties, including preparing safety, and accident reports, obtaining written consent from patient to perform invasive procedures and reporting symptoms of abuse and neglect. ATI College of Health Miami, FL 03/2005

Associate of Science: Ultrasound

Education and Training

Certified Clinical Medical Assistant (CCMA)

Certified Phlebotomist

Certified PRP Technician

Ultrasound Technician

Certified Medical Assistant Instructor

Certified Phlebotomist Instructor

Certified PRP Technician Instructor

Spanish:

Native/ Bilingual

References available upon request.

Certifications

Languages

References

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