Imane Abeis

Bronx, NY *****

ad10e3@r.postjobfree.com

+1-347-***-****

Authorized to work in the US for any employer

Work Experience

Generalist

MedRite Urgent Care - New York, NY

September 2023 to Present

1. patient/guest intake

2. ensuring that all feasible needs are satisfied where possible. 3. creating name badges, patient registration, administration, and direction. 4. Delivery of meals or other necessities to guest rooms when necessary. 5. Microsoft Office, inventory, and supply management. 6. providing services and excellent care for migrant populations. Member Service Representative

Healthfirst (New York) remote - New York, NY

August 2022 to December 2022

The Relationship Coordinator Inbound solicits and provides information via telephonic efforts in support of Healthfirst's Medicare Advantage Plan (MAP) and Senior Health Partners' (SHP) Managed Long-Term Care Plan (MLT).

• Transferred all incoming calls to appropriate staff, unit or department

• Assisted callers requesting enrollment application status information by transferring to appropriate staff as needed

• Documented all client calls and outcomes in pre-enrollment database system.

• Scheduled all field appointments for SHP Enrollment Specialists and Intake Nurses in Electronic Medical Records database (EMR).

• Documented all special instructions in EMR schedule notes

• Followed protocols and used common sense to escalate situations to management and clinical staff appropriately.

• Handled other duties as assigned with the occasional need to work weekends, additional hours before or after shift schedule and from other Healthfirst site locations

• Supported Relationship Coordinator outbound callers as needed

• Engaged in mastering the Divisions impact on Healthfirst, SHP and its Members Pharmacy Technician

Capsule Pharmacy - New York, NY

May 2021 to May 2022

• ¥ helped Capsule's general client base with any questions relating to their Prescriptions.

• ¥ Handled inbound inquires around capsule refills, scheduling of refill, calling their pharmacist to update prescription, placing a new prescription order, getting a refill early, general questions etc.

• ¥ Created follow up tasks for pharmacy techs team to finish

• ¥ Reached out to Doctors to request refills

• ¥ Process refills

• ¥ Check insurance eligibility

Patient Service Representative

Change Healthcare - Remote

September 2020 to May 2021

.¥ Obtained current patient information from established and new patients.

• ¥ Accurately entered and updates patient information in scheduling system.

• Epic system trained

• ¥ Identified payer source and verified insurance eligibility.

• ¥ Assisted patients with completion of paperwork when necessary.

• ¥ Reviewed Scheduling System for needed updated demographics and consent forms.

• ¥ Scheduled appointments.

• ¥ Identified patients by date of birth and name in computer system.

• ¥ Created new account if patient not in the system.

• ¥ Scheduled and re-scheduled appointments as needed.

• ¥ Answered telephone in a timely and polite manner, preferably within three rings.

• ¥ Transfers call to physicians and nurses when medically indicated. Protected and observed patient confidentiality per policies and procedures.

• ¥ Accurately imported registration documents into patient’s electronic health record Call Center Representative (Contract)

Maximus

February 2020 to May 2020

• ¥ Received a high volume of phone calls from the general public in regard to the 2020 census.

• ¥ Spoke to them and inquired about their information that was needed.

• ¥ Accurately documented everything into the computer system.

• ¥ Handled confidential information such as social security numbers, dates of birth, etc…

• ¥ Made sure that there were no mistakes in the database.

• ¥ Interpreted and translated calls as needed.

Customer Service Interpreter

Telelanguage Inc.

January 2019 to January 2020

● ¥ Handled and responded to phone calls from clients in specific languages.

● ¥ Developed and maintained customer portfolios and customer relationships.

● ¥ Interpreted technical terminology over the phone.

● ¥ Reviewed and translated documents, forms and technical material in English and in Arabic.

● ¥ Conducted community outreach initiatives and phone surveys. Bilingual Call Center Representative ( Arabic interpreter) CyraCom International Inc.

September 2017 to May 2019

• ¥ Handled a high volume of medical, insurance and some legal phone calls.

• ¥ Helped Medical Assistants call patient for their appointments to confirm.

• ¥ Assisted physicians by interpreting their conversations with bilingual patients.

• ¥ Document the conversations and medical needs into the computer system accurately.

• ¥ Knowledgeable of healthcare and medical terminology.

• ¥ Handled sensitive medical information.

• ¥ Spoke with patients and relayed any information from the doctors.

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• ¥ Assisted with answering any questions.

• ¥ Directed visitors to the correct department and personnel.

• ¥ Answered telephone calls and took messages as well as answered questions about the facility.

• ¥ Controlled access to client sites.

• ¥ Verified receipt of supplies and maintained records.

• ¥ Completed coaching course and trained new employees. Education

Bachelor of Business Administration in Business Administration Cardiff Metropolitan University

March 2017

Skills

• Bilingual in English, French and Arabic, experience with interpretation

• Knowledgeable of medical terminology and speaking with patients

• Ability to multitask between a phone and computer

• Microsoft Office Suite (Word, PowerPoint, Excel, & Outlook)

• Internet Research

• Various Databases

• Administrative Experience

• Live Chat

• Medical Scheduling

• Translation

• EMR Systems

• Insurance Verification

• Google Docs

• Medical records

• Medical office experience

• Customer Service

• Communication Skills

• Clerical Experience

• Front Desk

• Data Entry

• Epic

• Windows

• Typing

• Patient Care

• Hospital Experience

• Pharmacy Technician Experience

• HIPAA

Languages

• Moroccan Arabic - Expert

• French - Fluent

• English - Expert

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