Shana Inman

Highly motivated, organized outgoing individual ready to be part of the

right team!

*** *.*. ********** ***.

Bartlesville, OK 74006

918-***-****

EXPERIENCE

Hotel Phillips

Housekeeper

September 2022-present

● Making keys for check ins

● Cleaning rooms to surpass hotel standards

● Guest services

● Helping guests with whatever needs or wants they have to ensure they have a great stay

● Laundry

● Cleaning apartments when we have a move out

● Making schedules

Price Tower

Front Desk Clerk

December-February 2023

● Process check ins

● Process check outs

● Communicate with Maintenance and Housekeeping so things ran smoothly and efficiently

● Greet and direct Guests for the restaurant

● Take reservations

● Keep lobby clean and lock up museum

● Take Reservations for tours of the building

● Guest Services

Sedgwick

Call Center Representative

January 2021 thru february 2022

● Accurately completed claims as a TPA for over 100 companies

● Excellent customer service in a call center setting

● Inbound and outbound calls perfectly

● Highly organized and quick at finishing all tasks SKILLS

Customer Service

Data Entry

Microsoft Office

Scheduling

Billing

Receiving

Office management

Organizational Skills

AWARDS

Data Entry — Highly

Proficient

January 2020

Entering data quickly and

accurately.

Full results: Highly Proficient

Work Style: Reliability —

Proficient

August 2020

Tendency to be dependable

and come to work.

Full results: Proficient

Customer Service Fit —

Expert

August 2020

Measures the traits that are

important for success for

customer service roles.

● Educates and informs the customer via multiple

communication channels about documentation required to process a claim, required time frames, payment information, and claim status.

BOOM! Mobile

CSR - Customer Service Representative

January 2020 to August 2020

● Took inbound and outbound calls with ease.

● Managed 1,000+ member accounts per day by implementing strategic resolutions and organizing all data

● Acted as a liaison between the company and its members

● Used strong product knowledge and problem-solving skills to assist customers with their concerns or trouble-shooting

● Ensured accuracy of data by keeping track of all customer calls via spreadsheets and company software

● Started and Suspended service as well as troubleshooting

● Exceptional handling of Sales calls

Noblitt Pc - Bartlesville, OK

May 2015 to August 2019

● Outstanding customer service

● Bookkeeping

● Payable's

● Receivables

● On-Site Tech Scheduling

● Deliveries and pick-ups

● Flawless Ordering

● Exceptional inventory

Kane Elementary - Bartlesville, OK

Behavior Interventionist and Opportunity room coordinator August 2011 to August 2019

● I managed a behavior classroom for children with explosive behavior. Some of those duties included:

● Creating and managing successful behavior plans for their day and documenting every step.

● Communicating and collaborating with teachers, parents and school administration as well as counselors to find out what works best for the child

● Organizing reward or consequence times for all children, as well as placing support staff where needed.

● de-escalating behaviors.

Full results: Expert

Customer Focus &

Orientation — Proficient

August 2020

Responding to customer

situations with sensitivity.

Full results: Proficient

LANGUAGES

English

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