Customer Service Office Administrator

Kim Atkinson

Colorado Springs, CO *****

910-***-**** ***********@*****.***

Summary

Experienced in working with professionals of diverse populations and atmospheres. Equally capable of working independently, as well as with a team, and comfortable exercising initiatives and solving problems.

Professional Skills:

Auto Cad software

Carlson Intellicad software

CAD Key 19

Financial Institution software

QuickBooks & Pay trace

Korean language; Advanced

Artistic Talent

Customer Service

Problem Solver

Flexible and adoptable

VA & DD214 forms

Certified on 4-H leader

Work History

Insurance Producer 3/2023 to present

Colonial Life, Colorado Springs, CO 80903

Set appointments.

Meet with company owners to discuss insurance options for the employer as well as its employees.

Maintain organized and through records of all clients daily.

Medical Office Administrator 2/2022 to 12/2022

Performance Medical Solutions, LLC, Fayetteville, NC 28305

Hours per week: 40 to 42 hours

Daily filing, scheduling, canceling, and re-scheduling veteran’s appointments for delivery of durable medical equipment.

Received requests for bids from VA and assist office manager with visits to Veterans Affairs (VA), researched and provided quotes in a timely, efficient manner.

Placed calls to veterans to ask pertinent questions about possible lift configurations. Worked with VA and respective Purchase Agents to obtain lift quotes, purchase orders and various required communications.

Pursued correct avenues to obtain needed information on veteran deliveries and shipments. Processed payments received in QuickBooks and submitted invoices to VA and insurance providers.

Provided estimates on repairs of scooter or power wheelchair for private paid from veterans – by appointments or walk-ins.

Routinely communicated with case managers care takers and other health care professionals regarding equipment for veterans.

Reviewed veteran ICD-10 and CPT codes for diagnosis to ensure proper DME is delivered to veterans.

Office Management/Auto Cad Technician 9/2018 to 9/2020

Maps Surveying, Inc, Fayetteville, NC 28305

Hours per week: 25-40 hours

Prepared Bid proposals and contract forms to clients, assessments of estimation of the cost and timeframe, constant updates of the jobs and scheduling for field work to be surveyed.

Deed research of the properties: Legal description of a property that property boundaries that are denoted with both bearing and distance – transfer written bearings and distances to create the property boundary on Carlson Intellicad software.

Recording the plots.

Site plan dwg.

Proven and recorded customer service to all stakeholders and clients, including builders, buyers, agents, sellers, architects, vendors, etc.

Imports and exports of point files. Fling and ordering office supplies.

Bank Teller 2/2022 to 8/2007 & 5/2018 to 9/2018

Bragg Mutual Federal Credit Union, Fayetteville, NC 28301

Hours per week:

Coached and trained new tellers: Follow proper procedures for handling cash and cashing checks, customer service, and sales. Trainee tellers (3) observed each transaction and hands-on training under my supervision.

Provided and support customers through routine and complex transactions such as; deposits, withdrawal, and loan payments, cashing checks, open and closing accounts, issuing cashier's checks, money orders, and traveler's checks.

Generated (name of report) and balance at the end of shift, ensured accuracy of balances.

Received "CEO Special Award" in 2008 – Submitted my art to enter into the March of Dimes contest and finished in second place & drawing of the main branch building, which is at the lobby.

Child and Youth Counselor & Arts Teacher 6/2017 to 4/2018

R.P. Lee Youth Center, Peterson Air Force Base, CO 80914

Hours per week: 35-40 hours

Completed a background investigation for both local and national criminal with security clearance.

Provided counselling services to children and teenagers.

Organized and researched 12 programs for 55 children to participate each month.

Organized and entered art program for National Fine Arts Exhibit – Boys and Girls Clubs of America.

Worked with a child psychologist every Wednesday for Girls Club: Open dialogue time between all of us to discuss anything they want to.

Participate in gym activities: running, basketball games, and dodgeball games. Etc.

Front Desk Representative 2/2017 to 4/2017

Peterson Air Force Base Lodging TLF, Colorado Springs, CO 80914

Hours per week: 40 hours

Assisted in accommodating hotel guests through reservations, registration, and assigning rooms.

Received letters, packages, etc., and distributed them.

Issued, programmed, and reprogrammed the hotel room key cards for guests.

Kept accurate records of occupied rooms and guests accounts, ensuring customer privacy during accommodations. Created and confirmed reservations, presented statements to and collected payments from departing guests, ensuring accuracy of accommodations.

Education

Associate Degree in Medical Administration Billing and Coding and Auditing: 2019-2022

Fayetteville Technical Community College, Fayetteville, NC; Dean’s List 2020

Civil Engineering and Surveying; Credits Earned: 60/120, GPA: 3.8

Fayetteville Technical Community College, Fayetteville, NC

Licenses & Certifications

Life and CO Health Insurance Producer

NC Notary Public & E-Notary, NC Department of State, 10/2018- 10/2023

Medical Coding Specialist & Patient Services Representative: 2022

Fayetteville Technical Community College, Fayetteville, NC

References

Michael Knight

811 McPherson Ave

Fayetteville, NC 28303

Harriet Burnett

2987 Bookcrossing Dr.

Fayetteville, NC 28306

Trish Demann

2219 Meadow Wood Rd.

Fayetteville, NC 28303

Contact this candidate