JORDANA BERNARDES FERREIRA

Santa Monica, CA ***** • 323-***-**** • ad102z@r.postjobfree.com

An accomplished professional with a broad hospitality and physiotherapy background, boasting over 5 years of experience in the dynamic Los Angeles food service industry. Possess a deep passion for communication that enhances interactions with clients and team members. Proven ability to work under pressure and manage tasks efficiently, exemplified by successfully juggling multiple roles in high-volume establishments. Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook). Actively seeking to apply these skills to a challenging position in the customer service industry, with the flexibility for remote and in-person environments. Fluent in Portuguese and intermediate English. PROFESSIONAL EXPERIENCE

Rosti Tuscan Kitchen – Los Angeles, CA – Server 07/2022 – Present

• Exercise excellent judgment and problem-solving abilities to address unique customer requests and promptly resolve issues, elevating overall customer satisfaction.

• Cultivate long-term relationships with regular customers, reinforcing brand loyalty and repeat patronage through personalized service.

• Liaise proactively with kitchen staff to ensure efficient and timely service, significantly improving the dining experience.

• Conduct dynamic engagement with customers, actively listening and swiftly responding to their needs to provide personalized service, fostering a warm, welcoming dining environment. The Wellesbourne – Los Angeles, CA – Server 02/2022 – 07/2022 Susu Handbags – Los Angeles, CA – Manager 01/2022 – 12/2022

• Directed store operations and led a team of sales associates, ensuring adherence to company standards, and policies, and achieving sales targets.

• Oversaw inventory management and visual merchandising, aligning product displays with brand aesthetics, and implementing strategies to minimize stock loss and maximize sales. Kyss Store – Santa Monica, CA – Salesperson 09/2021 – 02/2022

• identified customer needs and preferences, effectively recommending fashion products that increased sales revenue.

• Capitalized on solid communication skills to build positive customer relationships, effectively handling monetary transactions and contributing to customer retention and satisfaction. Pblc Trade Pizzeria – Los Angeles, CA – Server 02/2021 – 08/2021 Pecorino Italian food – Los Angeles, CA – Hostess 09/2020 – 01/2021 Steakhouse – Los Angeles, CA – Server 03/2019 – 01/2020 Enterprise Fish Co. Santa Monica – Los Angeles, CA – Hostess 11/2018 – 02/2019 Pampas Grill – Los Angeles, CA – Cashier 10/2017 – 10/2018 Hospital Municipal Prof. Alípio Correa Netto – Brazil – Physiotherapist 02/2014 – 08/2017 Instituto de Infectología Emílio Ribas São Paulo– Brazil – Physiotherapist 03/2012 – 08/2014

• Employed various therapeutic interventions and techniques tailored to individual patient needs, effectively promoting mobility, functional ability, quality of life, and overall health outcomes. Uninove – Brazil – Professor and ICU Internship Supervisor 01/2005 – 11/2012

• Embraced the opportunity to guide and supervise physiotherapy students during their ICU internships, effectively handling initial insecurities and turning them into a motivational drive.

• Capitalized on the role to explore and deepen passion for communication, highlighting the importance of clear and compelling interpersonal interactions in a professional setting. Hospital Albert Einstein – Brazil – Semi-intensive care physiotherapist 01/2004 – 12/2004 EDUCATION

• Postgraduate degree in ICHC Physiotherapy in intensive care unit – USP– Brazil 03/2002

• Bachelor's degree in Physiotherapy – UNISA – Brazil 12/2001 COURSES

• DRT License – Regional Labor Department – Brazil 12/2016

• School Dubbing – Universidade de Dublagem – Brazil 07/2015