Javed Shaikh

ad101b@r.postjobfree.com 959-***-****

Dattar Compound, BH Cheda Complex, Marve Queen Road, Gate no.6 Malwani, Malad (west), 400095 Mumbai August 23, 1990 Male Indian

Education

**** *.S.C

2009 H.S.C

2012 T.Y.BCom

Employment

Oct 2012 - May 2015 Phone banker Officer

ADFC PVT. LTD

* Hot listing Debit, Credit & Prepaid card of HDFC Bank and reissuing them.

* Handling queries of Forex and Multicurrency card.

* Handling issue of phishing case.

* Enhancing limit of Debit card for international use.

* Taking request of IMPS service

* Doing sells and achieving targets

May 2015 - Mar 2016 Senior sales executive

ASIAN CONCRETE

* Maintaining all accounting voucher entry.

* Handling customers query & Maintain good relation with client.

* Responsible for assigned sales targets.

* Follow up for payment.

* Proper execution of order and dispatch it on time. Mar 2016 - Jan 2020 Customer Care Executive

Diebold Systems Pvt. Ltd

* Logging complaints.

* Handling customers Escalation & Maintaining good relation

* Responsible for assigned work targets.

* Resolving Complaint on mails.

* Follow up with Engineers to a given Target

Feb 2020 - Present Help Desk Representative

NCR Corporation India Pvt. Ltd.

* Monitory ATM Machines.

* Answered technical and professional queries regarding ATM systems to the Customers

* Identifying the exact issue and getting it resolve as earliest.

* Respond to escalate calls and issues from vendor & bank.

* Handling FLM and SLM vendors effectively.

* Responsible for assigned work targets

Skills MS Office, Outlook, Good Communication on call and Mail. Languages English, Marathi, Hindi.

Hobbies Cricket, Chess and Biking.

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