Angela Kayar

ad1007@r.postjobfree.com

636-***-****

Objective:

To obtain a position that will allow me to apply all of my skills and talents. I am an immensely focused multi-tasker, an excellent problem solver, and I have customer relations expertise as well as an outstanding customer service history. Which entails curiosity and lifelong learning leadership. While making sure to remain compassionate and professional in all matters involved with patient care. I use my professional judgment in decision making. While my motivation and self awareness allows me to have attention to detail and be a dependable person. This allows me to use my analytical and creative thinking skills. Giving me the voice, for those that don’t have one

Experience:

Gainwell Technologies

Associate Customer Support

July 2022 - Current

●Follows up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame.

●Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.

●Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are successfully resolved.

●Analyzes and evaluates inquiry/problem reports and makes recommendations to reduce help desk call rates.

Winklemans Pharmacy,

Certified Pharmacy Technician

St. Louis, MO

January 2022 - July 2022

●Worked in the LTC position. Where I would fill the bubble packs for the patients that were in those facilities.

●Also filled prescriptions for the drug rehab center that was located down the road from us.

●Helped maintain the inventory for those items

Sunnyhill, Home Manager

Fenton, MO

August 2021 - January 2022

● Provide consumer care and support in accordance with the Individualized Support Plan [ISP’s], Behavior Support Plans [BSP’s], staffing patterns, and budgets

●Developing and maintaining staff schedules

●Work with team members to complete personal outcomes. Complete accurate and relevant log notes that addresses individual personal outcomes

●Provide personal assistance in hygiene, toileting, bathing, eating and other activities of daily living as each individual needs it or as outlined in the individual ISPs

●Follow cleaning and maintenance schedule to ensure home is well-kept

●Administer all medications and medical treatments accurately and document accordingly

●Monitor, document, and adhere to the nutritional/dietary needs of consumers

Blink Health Pharmacy, Certified Pharmacy Technician Chesterfield, MO October 2020-August 2021

●Field calls from patients, providers and pharmacies across the country

●Receive, enter, process and fill prescriptions as per Blink protocols.

●Obtain a fundamental understanding of the Blink Health product for quick pharmacy assistance

●Resolve open orders through communication with pharmacists and the Blink Health Customer Experience team

●Perform all tasks in a safe and compliant manner that is consistent with corporate policies as well as State and Federal laws

●Work collaboratively with the management team and pharmacists

BJC Behavioral Healthcare,

Certified Peer Specialist Pagedle, MO 2018 - 2020

●Working on an ACT – TAY Team to help individuals that are overwhelmed by a disabling power of illness.

●Ages 16 – 24 these individuals have given into the fact that they feel their life is

●“Limited”My job is to help them recognize that they need to begin to question that. And to know that change is possible.

●I challenge them to push themselves further into action. So that they may begin a life of independence. Become a member of their own lives. Also starting a new one in society.

BJC Employee Pharmacy,

Pharmacy Technician II Sunset Hills, MO 2016 - 2018

●Ordering all of the medications and supplies needed for the pharmacy. Scanning and entering in data for prescriptions that we receive at our pharmacy

●Stocking our shelves with the correct drugs and current NDC’s that we are using from our contract supplier, Cardinal.

●Returning any unwanted medications or any overstock back to our supplier.

●Also filling and packaging of medications, that must be and sent out by mail and FED-EX

●Answering phones at our call center, registering/data entry new patients, transferring prescriptions from pharmacies.

●Helping patients to get registered onto the personal accounts online

Family Care Pharmacy,

Pharmacy Technician II St. Louis, MO 2015-2016

●Enter and maintain prescription data using our computer system.

●Answer incoming phone calls and field patient questions

Contact doctor’s offices or hospitals to clarify prescription information

●Disburse completed and confirmed prescriptions to patients

●Answer patient questions and address customer service issues when they arise

●Assist the pharmacist with maintaining the ongoing medication inventory and place medication orders when instructed.

Walgreens Pharmacy, Senior Pharmacy Technician Eureka, MO 2010-2015

●Scanning, typing, filling, and selling prescriptions, maintain proper workflow

●Customer service on the phone and in person with prescriptions and OTC products

●Assisting in inventory of medication and order maintenance

●Process prescriptions and maintain records

Education:

GED

College courses - 34 credit hours

Certifications/Licensure:

Missouri Pharmacy Technician License - #201*******

Certified Pharmacy Technician - #5801-0701-0264-502

Certified Missouri Peer Specialist

Life Accidental and Health - #818664

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