Kimberly Conley

ad0zzt@r.postjobfree.com 470-***-**** Rosharon, TX 77583

Objective:

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success.

Experience:

Frito Lay-Customer Service Representative

Jun 22’ to Aug 23’

Answered customer inquiries and provided accurate information regarding products and services.

Provide excellent customer service to resolve customer complaints in a timely manner.

Assisted customers with product selection ordering, billing, returns, exchanges, and technical support.

Performed administrative tasks such as filing paperwork, updating databases, and generating reports.

Resolve complex problems by working with other departments to provide solutions that meet customer needs.

Liaised between customers and retail buyers to expedite orders and meet customer demands.

Nations Recovery Center-Customer Service Specialist

Apr 19’ to June 22’

Maintained a high level of professionalism while interacting with customers via phone and email.

Followed up with customer after transactions to ensure satisfaction levels were met.

Collaborated with colleagues from other departments in order to resolve customer concerns quickly.

Escalated customer complaints utilizing problem-solving skills to identify root cause of issues.

Ensure compliance with all applicable laws related to consumer protection regulations.

analyze customer feedback data to identify areas for improvement in products or services offered.

Maxwell & Associates-Customer Service Manager

Jan 13’ to Nov 20’

Developed and implemented strategies for providing excellent customer service and experience.

Provided exceptional customer service to ensure customer satisfaction.

Review customer feedback and complaints to identify areas of improvement in customer service processes.

monitored staff performance to ensure adherence to customer service standards.

Ensured prompt resolution of customers inquiries via phone, e-mail or chat support channels.

Drafting scripts for agents handling incoming calls so they can respond accurately and effectively.

SKILLS:

Complaint Resolution

Account Updating

Data Collection

Call Management

Inbound and Outbound Calling

Client Relations

Executive Management Support

Creative Problem Solving

Active Listening

Problem solving abilities.