OBJECTIVE

Seeking gainful employment in the Technology sector by applying multiple years of IT experience, education, and personal enthusiasm for the industry.

SKILLS

●MDT

●Microsoft Office suite

●End user relations

●Network infrastructure

●Custom PC Design

●Loss Prevention

●Remote troubleshoot of corporate level PC hardware and software

●Inventory Control

●Data wipe and recovery

●PC management

EMPLOYMENT HISTORY

Chauffeur October 2023 – Current

Uber, Las Vegas, NV

Desktop Support Specialist, Helpdesk, Jr. System Administrator October 2014 – Oct 2023

Shift4 Payments, Las Vegas, NV

Ensures normal business operations through:

●Active Directory

●Jira

●MDT

●VM

●Windows 10 deployment, migration

●System Restore, System Image

Technology Replacement, Helpdesk Support, End-User Support December 2013 - Oct 2014

Southwest Gas Corporation, Las Vegas, NV

Serve as liaison between departments and operating units in the resolution of day-to-day administrative and operational problems using:

●Active Directory

●BMC Remedy User

●System Center Configuration Manager, PDQ Deploy

●IS Requisition

●Excel

●Wyse management

●Windows 7 migration

●System Restore, System Image

Computer Technician, PC Support, Network Support July 2013 – December 2013

Self-Employed, Las Vegas, NV

Provide professional IT solutions to customers by:

●Design custom PC’s

●Hardware and software installation

●Home Network Configurations

●DD-WRT installations on both 2.4GHz and 5.0GHz frequencies.

●NAS architecture

Computer Technician Lead December 2012 - May2013

United Micro, Las Vegas, NV

Part of a team responsible in the professional refurbishing of PC’s including:

●Data Wipe

●System specifications through spreadsheets

●System Image, System Restore

●Hardware cosmetic and system check

Computer Supervisor, Computer Sales, Customer Service March 2008 - December 2012

Fry’s Electronics, Las Vegas, NV

Management of employee schedules, coordinated team meetings and sales projects by the use of:

●Office suite (word, excel, power point, one note, outlook, publisher)

●Sales floor schematics

●Documentation of all IT related issues.

●Active Directory

●Sales contracts

EDUCATION HISTORY

VMware Certified Associate 2016

Microsoft Technology Associate OS, Security Certification 2015-2016

A+ Certification, IT Troubleshooting Certified June 2013

College Of Southern Nevada, Las Vegas, NV June 2007-2012

Associate of General Studies, Associate of Science, Associate of Science Emphasis

REFERENCES

Brian Lacourse

Pactone Computer Technician

702-***-****

Alex Macht

CreditOne Bank Management

702-***-****

Jaylon Calhoun

Sephora

702-***-****

Frankie Luo

Helpdesk Lead, Shift4

702-***-****

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