Customer Service Data Entry

CW

CATRICE E WRIGHT

***************@*****.*** 540-***-**** Wirtz, Virginia 24184

Independent and organized professional with more that 10 years combined experience in logistics and customer service. Providing a wide range of office support functions. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Excellent Communication Skills

Interpersonal Relationships

Problem-Solving

Intermediate Office Suite MS Knowledge

Verbal and Written Communication

Attention to Detail

Fast Learner

DOT Regulations

Data Entry

Dispatching Software

Route Planning

Delivery Estimations

Freight Bills Preparation

Lost Shipment Tracing

Problem Resolution

Customer Service

Computer Skills

Critical Thinking

Reliable & Trustworthy

Relationship Building

Basic Math

Friendly, Positive Attitude

Microsoft Office

Organizational Skills

Conflict Resolution

Supervision & Leadership

Planning & Organizing

Good Work Ethic

Active Listening

People Skills

Team Building

Data Management

Flexible Schedule

Training & Development

Lawrence Company Roanoke, VA

Broker & Logistics Specialist

06/2022 - 09/2023

Read work orders or received oral instructions to determine work assignments or material and equipment needs.

Entered shipment details into database.

Double checked shipments and according to client orders. Acted as liaison between freight companies and shippers. Quoted potential customers on price of freight brokerage. Negotiated rates based on current market trends.

Monitored shipments to guarantee on-time delivery. Received and implemented management orders for daily work and special objectives.

Planned, assigned and directed fleet drivers to promote successful deliveries and excellent customer service.

Maintained vehicle logs, records of cargo or billing statements in accordance with regulations

Checked paperwork prior to dispatching crew members to maintain accuracy.

Summary

Skills

Experience

Responded to customer messages in regards to delivery issues. Created schedules and dispatched drivers to various sites. Utilized active listening and intelligent open-ended questioning to help build lasting relationships with customers.

Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.

FRANKLIN COUNTY PUBLIC SCHOOLS

TRANSPORTATION Rocky Mount, VA

Special Needs DRIVER

08/2017 - Current

Assisted in inspection, operation and care of equipment required by special needs students.

Communicated effectively with dispatchers and other personnel regarding trip delays, medical emergencies and behavior issues. Transported up to 4 individuals on designated bus routes safely and on time.

Maintained order among passengers and explained safety rules and hazards.

Inspected vehicle tires, brakes, windshield wipers, lights and fluids to verify safe operation.

FAIR MOVE ENTERPRISE Wirtz, VA

Administrative Assistant

06/2012 - Current

Answered phones to direct callers, schedule appointments and provide general office information.

Processed financial documents, contracts, expense reports and invoices. Managed incoming and outgoing mail, filing and meeting coordination. Oversaw company database and verified accurate updates and proper file management.

Composed correspondence, reports and meeting notes. Maintained accurate department and customer records. Responded effectively to sensitive inquiries or complaints. Urologic Surgery SALEM, VA

Front and Back Office Medical Assistant

04/2010 - 10/2016

Registered patients and scheduled appointments.

Assisted with referrals and prepared medical records for patients. Maintained confidentiality of records relating to clients' treatment Scheduled appointments for patients via phone and in person. Collected information, verified insurance and collected co-payments for patients as part of check-in process.

Contacted pharmacies to submit and refill patients' prescriptions. Adhered to HIPAA requirements to safeguard patient confidentiality. Prepared new charts, updated existing charts and managed records transfers between offices.

Transcribed physicians' notes and entered data into electronic chart management software.

Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment. Freight Brokers Course Online

Certificate in Freight Broker

04/2023

Freight Brokers Course Online

Certificate in Freight Dispatching

04/2022

Education and Training

Liberty University Lynchburg, VA

Some College (No Degree) in Criminal Justice

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