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Customer Service Representative

Location:
Reisterstown, MD
Posted:
November 09, 2023

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Resume:

SHARON L. MITCHELL

***** **** ****** **. • Reisterstown, Maryland 21136 • 443-***-**** • ad0zy1@r.postjobfree.com

PROFESSIONAL EXPERIENCE

SLM & Associates, Owner, 1991- Present, Baltimore, MD

• Consult for nonprofit organizations; project conceptualization, proposal/budget development, project financing and startup.

• Past 15 years Institutional Review Board Member (IRB) for Johns Hopkins Hospital to review/approve human subject research.

Howard University, 1996-2004, Washington DC

• Special Assistant - Coauthored proposal and managed awarded $1.3M NASA renewable energy grant;

• Research Administrator - One of 3-person team responsible for review/approval of all university/hospital proposals, prepared/negotiated subcontracts, administered grants post award;

• Budget Analyst - Managed all financial transactions on a $5M NASA grant and $12M on additional

Federal grants.

GE, Simulation and Ship Control Department 1984 - 1991, Daytona Beach, FL

• Mgr., Digital Radar Landmass Systems (DRLMS), Tech Pub. & Training - Managed unit of 1Zengineers and technicians; developed troubleshooting/repair procedures, manuals and training programs for DRLMS product lines;

Mgr., Adv. Test and Methodology - Managed unit of 12 engineers and technicians; developed test methodology for plant product lines; manufacture of special test equipment; plant calibration lab.

Booz, Allen and Hamilton, Level III Consultant, 1982 - 1984, Washington, DC

• Project lead on desktop verification and validation project for Saudi Navel Expansion Program;

• Member of numerous winning proposal teams.

Sperry Electronics, System Analyst, 1980 - 1982, Reston, VA

• Wrote Interface Design Specifications;

• Coded and implemented conversion of software systems from IBM to Sperry computers.

CSC, Programmer Analyst, 1978 - 1980, Silver Spring, MD

• At Johns Hopkins Applied Physics Lab designed, coded, tested and documented Polaris/Poseidon submarine launcher and fire control subsystem software; wrote Program Design Specifications (PDS), Program Description Definition (PDD) documents;

Processed telemetry data at NASA Goddard Space Flight Center.

Westinghouse, Programmer/Technical Writer, 1975 - 1978, Hunt Valley, MD

Designed, coded, tested and documented software to troubleshoot/repair the F16 electronic countermeasure.

With These Hands, Owner, 1973 - 1975, Baltimore., MD

• Operated retail boutique;

• Developed woman's clothing line wholesaled nationally.

Howard University, Graduate Assistant, 1970 - 1973, Washington, DC

• Taught Physical Science and Computer Science;

• One of 4-person team that developed course curriculum, text and associated training material for new Comprehensive Science Department.

EDUCATIONAL HISTORY

Howard University, Physics, 1972 BS; Wharton, Finance for Non-Financial Managers; GE Crotonville Facility, Executive Management Training Program; Southern New Hampshire University Community Economic Development (CED), MS program

VOLUNTEER INFORMATION

Sojourner Douglas College (SDC) - Work with SDC and residents in the surrounding footprint to develop and implement a neighborhood revitalization plan in partnership with Baltimore City.

Mt. Olive Baptist Church - Work with Mt. Olive to expand its programmatic offerings to the community; secure and develop an additional location within the community to provide housing and program space.



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