Ana Victoria Hare

*** ******* ******

Apt #***

Brooklyn, NY 11201

347-***-****

ad0zy0@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

Skilled in cultivating positive relationships with clients and colleagues; particularly adept at communicating with clarity and diplomacy to individuals from diverse cultural and organizational backgrounds. Fluent in Spanish.

EXPERIENCE:

King Tele Services Brooklyn, NY

311 Operator December 2017-January 2018

Received and evaluated calls from internal and external customers requesting information on City services, procedures, activities, resources, and programs in support of the 24-hours-per-day/7-days-per-week 311 Center operations.

Assessed nature or urgency of the issue; determined and established priority of call; resolved the issue or transferred call to appropriate staff as necessary.

New York City Department of Parks and Recreation New York, NY

Maintenance Worker Winter 2012

Cleaned parks, playgrounds, and surrounding areas.

Sanitized comfort stations and replenished supplies.

Painted benches to remove graffiti from walls, playground equipment, and comfort stations.

Swept, raked, and collected leaves and debris.

Operated leaf blower, lawn mower, and weed whacker to beautify parks.

Provided park patrons with directions and answered questions about parks activities.

Universal Survey New York, NY

Surveyor Summer 2010

Adjusted sales scripts to better target the needs and interests of specific individuals.

Contacted businesses and private individuals by telephone in order to solicit sales for company's goods and services.

Delivered prepared sales talks, reading from scripts that described products and services, in order to persuade potential customers to purchase a product or service.

Morgan Stanley Children’s Hospital of New York New York, NY

Unit Assistant Winter 2004

Greeted patients and visitors at the desk in a friendly, courteous manner.

Coordinated admission of patients.

Initiated labeling medical record upon admission.

Coordinated discharge/transfer of patients.

Prepared medical record for discharge.

Answered telephone efficiently and courteously.

Relayed messages and calls to appropriate personnel.

Trafalgar Tours Queens, NY

Europe Reservation Sales Agent/Customer Service Summer 2001

Answered incoming calls in a courteous and friendly manner

Provided guests with the required information regarding city, hotel facilities and rental vehicles

Processed incoming group reservations come via housing bureau forms, in-house correspondence and facsimiles

Handled the daily correspondence

Implemented ways that would maximize the revenue of the company and would help overcome the problems and customers' complaints if any

Kennedy Child Study Center Bronx, NY

Executive Secretary to Director Fall 1999

Maintained for the executive up to date management manuals, directives, organizational charts and kept the executive informed of changes.

Set up and maintained office files and kept correspondence and reports available for reference and efficient operation of the office.

Answered telephone and replied to questions in accordance with general instructions and referred calls to appropriate staff member.

Boricua College New York, NY

Executive Secretary to Vice President Winter 1998

Coordinated and facilitated the executive's calendar to arrange appointments, meetings, and conferences.

Recommended actions to be taken on office expenditures such as equipment and supply needs.

Assisted in preparation of the office budget.

Attended meetings as executive's representative; reported on proceedings

Compiled and maintained records, statistical information, and reports.

American Barber Institute New York, NY

Executive Secretary to Director Spring 1997

Coordinated office management activities for the executive.

Researched, compiled, assimilated, and prepared confidential and sensitive documents, and briefed the executive regarding contents.

Read and screened incoming correspondence and reports; made preliminary assessment of the importance of materials and organized documents; handled some matters personally and forwarded appropriate materials to the executive and staff.

Received and screened incoming calls and visitors, determine which are priority matters, and alerted the executive accordingly.

EDUCATION:

Technical Careers Institute New York NY

AAS, Office Technology (1994-1997)

SKILLS, CERTIFICATES AND LICENSES:

Travel Careers Institute

Certificate In Travel and Tourism, Received in 2001

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