Customer Service Representative
Resume:
Christopher Johnson
Lake Charles, LA *****
ad0zxs@r.postjobfree.com
Dedicated and professional worker with 20 years of experience combining management and customer service expertise. Looking for a position in a fast growth company.
Work Experience
Private Security Guard
Securitas - Sulphur, LA
April 2023 to Present
• Maintain Professionalism at all times
• Provide A1 Customer Service
• Security Awareness: Monitors surveillance equipment, performs building inspections, and ensures security protocols are followed to safeguard the premises and personnel
• Demonstrates strong organizational abilities by maintaining a clean and tidy lobby/waiting area and documenting work activity accurately.
Guest Service Representative/Assistant Manager
Woodspring Suites - Lake Charles, LA
March 2019 to April 2023
• Check studios and public areas daily as per company and brand guidelines.
• Respond promptly and appropriately during emergencies, following established procedures.
• Consistently adhere to all policies and procedures.
• Manage front desk operations, including check-ins, check-outs, reservations, tours, and sales events.
• Quickly respond to guest service calls with a high level of efficiency.
• Properly document all work activity in line with the relevant policies and procedures.
• Address situations as they come up and handle any conflicts with guests.
• Regularly engage with guests to gather their feedback and ensure their satisfaction with our services and facilities.
• Handle day-to-day tasks efficiently to minimize any inconvenience for our guests
• Cash handling and bank deposits
• Assisted with cleanup and recovery after Hurricane Laura to ensure timely reopening, resulting in being one of the first hotels fully operational and open for business. OTR Truck Driver
Prime Inc - Springfield, MO
July 2018 to January 2019
• Transport and deliver freight over the road over long distances in a safe, efficient, timely and legal manner.
• Hook and unhook trailers; secure freight; install and remove tire chains as required by weather, tarp freight.
• Load and unload trailers and perform lifting, pulling, pushing and carrying freight.
• Complete all necessary paperwork and maintain records required under state and federal laws and regulations.
• Ensure that all operations are in compliance with state and federal laws and regulations.
• Perform routine inspection and preventative maintenance on assigned equipment and refer defects/ repairs to Company personnel.
• Represent the Company and the trucking industry in a professional manner. Intake Specialist
Pathways Community Health - Lake Charles, LA
January 2017 to July 2018
• Data Entry into EHR systems
• Completes financial paperwork, ensuring all required forms are completed in entirety
• Verify insurance/demographic information at each visit and update if necessary
• Answer phone in polite and courteous manner
• Direct phone calls and messages to appropriate office staff
• Monitors waiting area to ensure timeliness of appointments
• Receive daily reports from MIS for information needed on patients that have upcoming appointments
• Disperse Daily Mail
• Ensure lobby/waiting area is clean and picked up
• Maintains the strictest confidentiality; adheres to all HIPAA guidelines/regulations.
• Conducts self in accordance with employee manual.
• Attend all training as required by company, Accreditors and Funders.
• Keep abreast of any updates/changes regarding insurance and communicate those to Office Supervisor
• Communicate any changes/updates discovered through other means to Office Supervisor
• Other duties as assigned
Guest Service Representative
La Quinta Inns & Suites - Westlake, LA
May 2016 to January 2017
• Check studios and public areas daily as per company and brand guidelines.
• Consistently adhere to all policies and procedures.
• Manage front desk operations, including check-ins, check-outs, and reservations.
• Quickly respond to guest service calls with a high level of efficiency.
• Properly document all work activity in line with the relevant policies and procedures.
• Address situations as they come up and handle any conflicts with guests.
• Handle day-to-day tasks efficiently to minimize any inconvenience for our guests. Inbound Sales Agent
Progrexion - Provo, UT
December 2015 to April 2016
• Greet callers and handle their inquiries about credit repair or direct them to the appropriate persons according to their needs.
• Complete forms in accordance with company procedures.
• Provide services to customers, such as order placement or account information. Education
High School Diploma
LaGrange High School - Lake Charles, LA
May 2002
Skills
• Customer Service (10+ years)
• Forklift Operator (10+ years)
• Transportation (10+ years)
• Personnel Management (7 years)
• Baggage Handleing (10+ years)
• Load & unload
• Driving
• Heavy lifting
• Forklift
• Customer service (10+ years)
• Cash handling
• Typing
• Quality assurance
• Hospitality (5 years)
• Guest relations (5 years)
• Hotel experience (5 years)
• Leadership
• Cash register
• Shift management
• Guest Services (10+ years)
• Baggage handling (4 years)
• Microsoft Word (10+ years)
• Microsoft Excel (10+ years)
• Surveillance
• Security
• Freight Experience
• Time Management
• Insurance Verification
Military Service
Branch: Air Force
Service Country: United States
Rank: Senior Airman
June 2003 to May 2015
• Use computers for various applications, such as database management or information processing.
• Create, maintain, and enter information into databases.
• Complete forms in accordance with company procedures.*Enforce safety rules and regulations.
• Direct workers in transportation or related services, such as pumping, moving, storing, or loading or unloading of materials or people.
• Inspect vehicles, equipment, or facilities to ensure that they are safe, free of defects, and consistent with specifications.
• Perform or schedule repairs or preventive maintenance of vehicles or other equipment.
• Drive vehicles or operate machines or equipment to complete work assignments or to assist workers.
• Create load plans to efficiently maximize cargo aircraft capacity.
• Maintain knowledge of, comply with, and enforce all institutional policies, rules, procedures, and regulations.
• Load/unload air cargo from/to trucks
• Prepare and palletize cargo as needed
• Make sure paperwork related to the cargo is correct
• Assure proper handling and delivery of cargo and operation of related equipment
• Verifies eligibility of cargo offered for airlift. Ensures all cargo documentation, packaging, labeling and marking requirements, and border clearance requirements have been met. Determines quantity and type of cargo to be loaded according to aircraft allowable cabin load.
• Selects, assembles, palletizes, and transports cargo loads to and from aircraft and storage areas. Checks cargo against manifests and annotates shipment overages, shortages, or damages. Secures cargo with appropriate restraint equipment.
• Performs and manages air transportation activities.
• Plans, schedules and processes eligible passengers and cargo for air movement.
• Loads and unloads passengers, cargo, and baggage moved on military and commercial-contract aircraft.
• Offers customer information on flight schedules, routes, air movement requirements, baggage limitations, and specifics on local facilities.
• Performs procedures to check in, process, schedule, transport, and escort passengers to and from aircraft.
• Ensures all passenger border clearance requirements have been met.
• Operates terminal security equipment and conducts passenger and baggage security inspections.
• Reviews passenger travel authorizations for validity and accuracy. Additional Information
Skills
Speaking
Service Orientation
Customer and Personal Service
Computers and Electronics
Active Listening
Public Safety and Security
Critical Thinking
Reading Comprehension
Management of Personnel Resources
English Language
Transportation
Judgment and Decision Making
Equipment Selection
Time Management
Critical Thinking
Contact this candidate